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The Local Register Home Service Pros

Electrical Cape Coral, Florida

Federal Electric Inc

4.5 (45)
Call +12396738247 federalelectricinc.com ↗

Federal Electric Inc, 2806 SW 34th Terrace, Cape Coral, FL 33914

Federal Electric Inc — photo 1

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4.5 on Google (45)

1.0 Christopher Michael March 2024 via Google
They collected money from me for appointment... texted me they were coming and NEVER Showed up! The WORST ever.. please don't waste your time...AVOID this company... wasted my day off...BRITAINy is a liar and a cheat... they basically stole from me... what a EMBARRASSMENT of a company. B E WArneD... B E W A R E

Response from the owner

We apologize if there was a miscommunication. As discussed via phone, as well as email, it is our policy to collect your home warranty deductible within 24 hours of your appointment to confirm and to dispatch our electrician. Your deductible was not paid until one hour into your appointment window. Unfortunately, at that time we were no longer available to dispatch an electrician. we gave you the option of rescheduling for a different day, or issuing a refund and transferring to another vendor. At this point, your refund has been issued. Again, we apologize for your lack of understanding. We were upfront, transparent and at no time were we trying to be deceptive.

1.0 329 484hd November 2023 via Google
The technician: -texted me to indicate “ Need so.eone to explain what needs to be done as the lady thats here doesnt lnow,” though they have a ticket from American Home Shield stating the customer’s claims. Additionally, customers can’t tell them what to work on because we might try to add something that we didn’t put on the claim. -“pushed” something in on the electrical panel though the gfi he was there to diagnose had not tripped while he was there -did not retrieve a ladder to diagnose three ceiling fans that were hanging from 12 feet ceilings. He pulled the cords and reported that the problems were preexisting - he never serviced the doorbell nor the switches or electrical outlets on the walls inside the house and the garage

Response from the owner

Sorry that we couldn’t get a hold of you during the site visit . We did present the items that did not work to your home warranty for approval and unfortunately they declined all of it . We suggest reaching out to your vendor relations

5.0 Cody Coln November 2023 via Google
Amazing company great craftsmanship and reliable. One of the best companies I’ve had do work for me. Great trouble shooting as well…

Response from the owner

Thanks for your review

5.0 Alaskaman October 2023 via Google
Experience and Knowledge Matters. Vinny delivered Both. Had repair completed quickly.

Response from the owner

Thank you for the review

1.0 Alexander Weatherholt September 2023 via Google
Extremely disappointed with Federal Electric's service. We had an electrical issue in our home covered by our American Home Shield warranty. They initially received authorization to replace our bathroom exhaust fan but then dodged our calls for almost two weeks, providing nothing but a runaround. When the warranty company intervened and sent them an email confirming the authorization, they changed the notes in the system to deny the order. This level of unprofessionalism and lack of accountability is unacceptable. Thankfully, American Home Shield is sending a different company to address our issue. I strongly advise against using Federal Electric for any electrical work – their conduct is nothing short of disappointing. UPDATE 9/26/23 We had another company come out. They fixed the issue in 10 minutes. The problem was not even what Federal Electric Dianosed. Our exhaust fan was fine. There was a ground wire shorting the breaker........... I highly recommend not using this company. Wasted weeks of my time.

Response from the owner

Unfortunetly, we are required to follow certain procedures per your home warranty. Your work order went through further authorizations than usual and we apologize that uou felt you were getting thw run around. We apologize further that you were unsatisfied with the outcome of your authorization process. Unfortunwtely that is out of our control and we advise you to contact your home warranty representative.

5.0 Ray Sellers April 2023 via Google
Excellent work and exceptionally professional. Vinny helped solve our issues quickly and explained the use of our generator panel while working on our pool electrical.

Response from the owner

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

5.0 Lori Lander June 2022 via Google
A Huge shout out to the team at Federal Electric👍 Vinnie and Brittany were a pleasure to work with throughout the installation of a Generac Generator for our home, Prompt, courteous & expedient service throughout the entire process Definitely service that you can count on!

Response from the owner

We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.

5.0 Manny Rivera September 2021 via Google
Super responsive and great work! I work from home and wasn’t able to be on the phone to speak with someone regarding the work I needed done. I was able to speak with them via their text option on their website. Vinny came out and gave me a quote. The price was great and he was able to do the work right away. He was able to get power running to my mini split in no time. Thank you Federal Electric!

Response from the owner

Thanks for sharing your rating with us and the community.

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