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Electrical Farmington, Arkansas

Buzz Electrical Services Inc

4.8 (159)

Buzz Electrical Services Inc, 13316 Rheas Mill Rd, Farmington, AR 72730

Buzz Electrical Services Inc — photo 1

From the review pages

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4.8 on Google (159)

5.0 Eileen McDonald May 2024 via Google
We needed several things done (install outlets/switches). Couper came out and explained everything and on the day of the job, he had Dylan (apprentice) with him. They were professional, efficient and had respect for my property. They cleaned up and made sure if I had any concerns to call again. I would highly recommend Buzz Electrical and especially Couper.

Response from the owner

We are so pleased you feel this way about our service, thank you for the glowing review of Couper, Dylan, and our company!

5.0 Lana Bodiford April 2024 via Google
From the initial call with Lee (she sent a technician out the same day) to the home visit this company sets the bar high for electrical work. With Buzz you know upfront the time of their arrival, the cost, and a completion time.The tech even wore booties to protect my floors. I couldn’t be more pleased with their work, the cost is fair, if I have another job I will most definitely call Buzz.

Response from the owner

Wow! Hearing these things means so much, we are grateful you shared your experience with us. Thank you!

1.0 John Mitchell April 2024 via Google
Terrible Experience with Buzz Electric: Unprofessional and Unreliable I had an incredibly disappointing experience with Buzz Electric recently. I reached out to them to get a service done before the closing of my house, and not only did they drag their feet, but they also failed to honor their commitment. Brook, the person I dealt with, was completely unprofessional and lacked any sense of customer service. Instead of addressing my concerns promptly, Brook tried to gaslight me into believing that the company was somehow looking out for my best interests. It was clear that they were more interested in making excuses than in providing quality service. To make matters worse, when a city inspector finally came out to look at the work, they discovered the possibility of equipment not being properly secured to the house. This is completely unacceptable and reflects poorly on Buzz Electric's competence and integrity. I would strongly advise anyone considering using Buzz Electric to look elsewhere. They are unreliable, unprofessional, and clearly do not prioritize their customers' satisfaction or safety.

Response from the owner

We are very sorry Mr. Mitchell feels this way, and wish we could have resolved it with him to his liking. It is important to note this work was in October 2019, and no issues were reported at that time or any time before now, for over 4 years. It passed inspection and had no code violations then or now. We have a three year warranty on our work at Buzz Electrical, and we honor it. Though this was a year and a half past the warranty, we did in the end and in good faith offer a fair compromise solution. Mr. Mitchell declined that offer.

5.0 Reed Medlock April 2024 via Google
Prompt and professional! The Buzz team got all I needed done, as well as identifying safety concerns to which I was unaware, in a timely manner—and the quality was top notch! They also were patient and answered all of my questions thoroughly, as well as communicating effectively along the way. I would recommend them to anyone I know in search of high caliber electrical work.

Response from the owner

Thank you for your review, we are so happy we could help. We appreciate the photos too! Helping keep your home safe is so important to us. Please don't hesitate to call us again when you need us!

5.0 Amy Akins March 2024 via Google
Preston and Dillon did an amazing job installing additional outlets in my garage. Preston with 20yrs experience was so knowledgeable and helped me make the right decisions for my needs. Both so very personable and did great work! I highly recommend!

Response from the owner

Amy we appreciate your review of Preston and Dylan, and we are so happy to hear you had such a good experience! We hope to be your go-to Electrician for years to come. Thank you!

5.0 Kama Marsh February 2024 via Google
Needed a ceiling fan replaced, but not able to get to the store due to an injury. Preston went to Lowe’s for me and picked out a wonderful fan based upon my specifications. He arrived early and got the job done in a very timely manner. I was very impressed with his professionalism and knowledge. I definitely recommend this company and will be back for electrical nerds in the future. Thank you so much! Please keep up the great work!
5.0 Linda Fletchall January 2024 via Google
I thought I was "good to go", but after talking with my son realized I needed a 220 outlet for my new dryer. I called Buzz and they had someone out here within a few days - even during the ICE STORM! They assessed the needs, and were back within a couple of days with everything needed to complete the job. Preston and Ashton were speedy and efficient - got the job done within a couple of hours. I was a little worried about what the outside of my house would look like, but everything was great outside and inside. They even vacuumed up and left everything tidy when they were done. GREAT JOB!
5.0 Sudsahara Callaway January 2024 via Google
Couldn’t be happier with the many jobs that they have performed for us. Preston has done a remarkable job in explaining the needed services as well as personal recommendations. The workmanship and quality of the installs have been fantastic. I have recommend to others who need electrical services.

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