Sanford Electric Co II, Inc

We worked with Kathy on the phone, and she was fantastic. She got a crew out to our house much, MUCH sooner than we expected, and they did a phenomenal job. Eddie and Elijah were courteous, professional, and did excellent work. After replacing a bathroom light fixture, they even went above and beyond by replacing a burnt-out bulb in a tricky place over the bathtub.

Great job by Eddie installing a new track light and fixing our electric mishap in the kitchen. Thank you Kathy for moving us up a day for the service. Very efficient! Will use again for our electrical needs.

What a great local company to work with. Kathy was so helpful! I will definitely use them again in the future.

Spoke to Kathy this morning. OMG what a nice, professional. transparent lady!!! Had a small issue, and a tech was dispatched same day. Kathy makes for reasons companies like Sanford Electric have been in business for decades. The professionalism, and expertise are unmatched!!! Keep up the awesome work Kathy!!

This company is good for doing simple electrical work like installing light fixtures. Sanford Electric doesn’t have the confidence to do more complicated electric work. It’s something to keep in mind when approaching them. Breakdown of Sanford Electric’s score: Technical and professional competency: 3.5 Attitude and response: 1.5 Total score: 5 out of 5 Thanks Sanford Electricals!

I want to say Kathy went above and beyond working with us to navigate the rabbit hole process of permits and inspection to get our power restored. She worked with us daily keeping us updated You will never go wrong using Sanford Electric, ask for Kathy you won't be disappointed.

I called and spoke with Kathy, who was not only nice but also very thorough, about a breaker that would not reset and was causing our well to lose power. I called on a Friday morning (the week before Thanksgiving) and figured no one would come out right before the weekend but Kathy said Jason would- and he did! Turns out the problem requires additional parts he didn’t have but he said they would try and get the parts and call us back to schedule someone to come out next week. We are waiting on their call now but we are still grateful that they came out on such short notice!

UPDATE: After two months of feeling like I was getting the run around, Jim Depoy, from Sanford Electric, called me back. Apparently he is the license holder for the business. He stated he was unaware of what had happened to my ceiling. He wanted to schedule someone to come out and take pictures, which honestly boiled my blood. I refused to let that happen again. Instead, I offered to send him pictures, which he agreed to. I promptly sent them accepted via email. He confirmed receipt. About a week later, I was wondering if I'd ever hear back. The next day, he called and said he would find a dry waller. A week after that, he found a dry waller and called to ask about my availability. I told him just book a date and a time with the dry waller and tell me what it is. I was trying to be as flexible as possible, to facilitate the repair. A couple days later he called and gave me the appointment date and time. The dry waller was on time. The job was completed in about three hours and it looks pretty good. Afterward, Jim called again to see if I was pleased with the work and mentioned painting the area. I declined the offer for painters, since I don't have any matching paint and I don't want to take the time to be there for another subcontractor. The hole is fixed; it can be painted later. I appreciated his gesture for the painters though. The incident occurred on Monday, November 15, 2021 and was repaired on Friday, January 21, 2022. Just over two months to get it fixed. I understand there were a few holidays in between those dates, so that's why I was being as flexible about it as I possibly could. At this point, I don't know if I'd hire them again, but at least I can say they came through in the end and made amends. TERRIBLE. During the work to install a new power outlet with its own breaker, they tunneled it through the garage attic and PUT A LARGE HOLE IN MY CEILING and they have yet to repair it. They have given me the run around in fixing it. They initially did the work in mid NOVEMBER. The technician that accidentally dropped his drill in the attic, which is what broke through the ceiling, took pictures and sent them to the company. He said they would call me to schedule a repair. THEY NEVER CALLED. A week later, when I called the company, they apologized and said they had the pictures and they would get back to me. A week later, they still had not called so I called again. They said they did not have the pictures and needed to come out and see the ceiling to make an estimate. I tried to schedule an appointment where I knew I would be home, but they insisted they wanted to come sooner than that, to get it taken care of right away. So I told them to pick a date and time and I'd have a family member come to my home to allow entry. The day of my appointment, my family member waited 2 hours and no one came. I called them to see if they were coming and they said they in fact were NOT coming because they "found" the pictures. They did not even care to call and cancel. Ridiculous. I have since called and left messages on their website contact and voice message and THEY ARE NOT RETURNING MY CALLS. They put a hole in my ceiling and they are avoiding me. I regret paying them. I should have REFUSED to pay them for their services until the hole in the ceiling was fixed. DO NOT DO BUSINESS WITH THEM! IT HAS BEEN TWO MONTHS since this happened and they are ignoring me. See attached picture for the hole in the ceiling.