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Fences Denver, Colorado

Superior Fence & Rail

4.8 (290)

Superior Fence & Rail, 5180 Smith Rd Unit E, Denver, CO 80216

Superior Fence & Rail — photo 1

From the review pages

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4.8 on Google (290)

5.0 Laurine Piper May 2024 via Google
Superior Fence & Rail have the correct name as they really are Superior in their work and quality of work! This is the second time we are using this company ( 2 different properties) as they go above and beyond for their clients! We worked with Louis and the team from Nestor who was the team leader! From beginning to end 1.5days it was a great experience! Thank you for having such great work ethics and materials!

Response from the owner

Hi, Laurine. Thanks so much for letting us and the world know how well we did on your fencing project. Superior Fence & Rail strives to be the best fence installer around! Best wishes - we look forward to working with you again in the future.

5.0 Matt Bobbitt May 2024 via Google
Fantastic service from the initial quoting experience through the completion of the job. Superior worked made sure to work within our budget, and even gave us more than we thought we could afford. The team that handled the removal of the old fence and installation of the new fence were friendly, experienced, efficient, and left the job site in great order. Highly recommend.

Response from the owner

On behalf of all of us at Superior Fence & Rail, thank you for taking the time to share your positive experience, Matt. We are proud to be your trusted local fence contractor and just know you'll love your new fence for years to come!

1.0 Amy Bergen April 2024 via Google
*unable to reply to owner so updating my post. The owner completely lied in his reply and I feel that people should know the kind of people you will be dealing with if you chose Superior. 1) Top of fence is not level. Bottom of fence is extremely jagged and there are many gaps. No land is level. My property is level to the eye. Completely possible to accomplish a nice looking fence but takes extra time while your guys were in a rush. 2) My fence is not stained. Must be a different customer. 3) All pictures I included are from last year. There are no pictures showing the fence my landscapers installed. That fence is in my backyard and is pretty good. People compliment that fence all the time. I wanted a more modern and nicer quality fence in my front, which is why I went with a fencing company. The quality of the fence is my concern. Not the style. The quality of the fence is horrible. This is a quick, low budget fence company who will use the poorest selections of wood and not discard pieces despite massive imperfections like cracks and major boreholes. 4) I attempted to contact Superior fence via phone call and email many many times over the course of several weeks. The owner finally responded to my email saying he would not be fixing the issues. It is interesting that he was able to respond within 24 hours to a public review. 5) I have no idea what the owner is talking about related to my landscapers. My landscapers quoted me on fixing all of the garden beds but I did not have them do the work last summer because it was going to cost quite a bit, so I waited a year, and have them scheduled to come and fix the landscaping after mother's day this year. My landscapers did my yard when I bought the home and have done no work on my yard since the Superior fence was installed, a year ago. I don't even know what he is talking about in his response. My landscapers? 6) Not once did Superior, or the owner, offer to fix or redo any of the work. I laughed when I saw that in his reply, but it doesn't surprise me because his communication and customer service is terrible. He flat out lies. Almost all of his reply is a fabrication. As a matter of fact, their project manager came to look at the fence immediately after and agreed that many of the areas needed to be redone because they were poor quality and not to their standards. He said he was going to take it back to the office and get in touch with me to let me know next steps. Then I didn't hear from him. I followed up multiple times, for weeks, only to receive an email back from the owner saying that he would not redo any of the wood because I signed off on the fence. Which is ridiculous. All of the pictures I uploaded were from the days following the install. You can see the quality. 7) At the very start of the install, I asked them to change out the pickets because the pickets they were using were not what I wanted. I felt bad but still asked them to change it. They had only installed like 2 feet of pickets at that point. And it's lucky I stepped out of a meeting when I did to catch that. The owner of this company lies. You can see from my pictures that the quality of what they installed, is terrible. And they left it like that, and declined to fix it when I contacted them about it many many times. A giant splinter from the fence landed my daughter in the emergency room a few nights ago, which prompted me to finally get around to writing this review. My daughter wasn't touching the fence because she knows that she can't. She accidentally touched it, and a huge splinter came off into her leg. This fence is known as the hell fence around our neighborhood because you can't even touch it without getting a splinter. We have a house rule not to touch it (I don't even use the gate because you get splinters in your hand so easily). All of the neighborhood kids and our neighbors know not to touch it (my friend walks her dog by and leaned on it to talk to me and got a giant splinter in her arm). I need to replace this fence, so this was a huge waste of money.

Response from the owner

Amy, Thank you for your review regarding your fence installation. As a company we strive to provide our customers with high quality and great customer service, we believe in always doing the right thing. Your installation was on February on 2023. I (owner) personally spent 3 hours the morning of the project waiting for you to decide the style of the fence. We also went out of our way to deliver new pickets of a different size because you chose to change the style last minute, we did not charge you a change order. After the fence was installed, you proceeded to stain it in a color you did not like, then requested we returned to switch those sections at no cost, to which we declined. You requested we install the fence leveled on top, which we did. Your yard slope a bit, and to avoid having gaps underneath we ran some of the pickets longer which is why the height of the fence differentiates in some sections, but the top is still straight. In addition, our sales representative went to your house and met with you a total of 6 times, trying to fully satisfy your fencing needs. We communicated with you throughout the process and allowed you to inspect the fence before we had you sign off on it. Some of the photos you share with us are from the back 6' high fence installed by landscapers, not Superior Fence. We informed you of the defects associated with the installation, but you declined to redo the entire fence line. Your landscapers also damaged parts of the already installed fence, you asked for us to fix it at no cost, to which once again we declined. Our number one goal is customer satisfaction, we ask for an opportunity to remedy any issues you may have as part if your Workmanship warranty. Cedar is a natural material, we do not have control of decay a year after the installation has been completed, but we can certainly help with any installation issues you may have. Management

5.0 Miriah Bordoni April 2024 via Google
Superior Fence & Rail is phenomenal! Highly recommend. They went above and beyond to provide us the fence of our dreams!

Response from the owner

Hi, Miriah. Thanks so much for letting us and the world know how well we did on your fencing project. Superior Fence & Rail strives to be the best fence installer around! Best wishes - we look forward to working with you again in the future.

5.0 Nate Seaman April 2024 via Google
Superior Fence is an amazing company! Needed a gate fixed and Manual was extremely responsive, understood exactly what I needed done, and got it completed the same day. He even stopped by my house to look it over for accuracy. Price can’t be beat! The guys that fixed the gate were true craftsmen, who knew what they were doing! I don’t typically do recommendations, but this was above and beyond! Would highly recommend and would use them again for any fencing needs!

Response from the owner

The team here at Superior Fence & Rail appreciates the positive review and are glad we could provide you with a great experience! We are proud to be your trusted local fence company and look forward to working with you in the future.

5.0 Daniel Ambrocio April 2024 via Google
I would 100% recommend Superior Fence. Me wife and I had a really bad experience with another fence contractor in the Denver area and going to Superior Fence was the best choice we made. They were attentive, accurate, knowledgeable, and the price was good. They even hooked us up with a financing plan. The team finished the whole install in about week and a half including a gate with a solar powered operator. A few months later we had some problems with a welding joint and the adjustment of the operator. I reached out to Superior Fence to see if they’d be able to fix it and they did it for free! Louis, Branden, and Donna took care of those things. Coordinated the visits and repairs, and they personally went to my house to check everything was working good. Thank you to the Superior Fence team and especially to Louis, Branden, and Donna for an excellent customer service and for all your help!

Response from the owner

On behalf of all of us at Superior Fence & Rail, thank you for taking the time to share your positive experience, Daniel. We are proud to be your trusted local fence contractor and just know you'll love your new fence for years to come!

5.0 COLO LADY March 2024 via Google
I would give this company a 10-star rating if it were possible. After spending weeks searching for companies to do our fence project, we chose them, and I am so glad we did. We wanted a custom gate, which they went out of their way to accommodate. Additionally, there were numerous requirements we were unaware of, and they coached us through the entire process. Their follow up was exceptional, making sure we were completely satisfied with every aspect. Not only was the installation crew helpful and actually cleaned up after themselves we had such an awesome experience with one of their office personnel, Donna. She went above and beyond to ensure everything went as it should with such a friendly demeaner. Manuel, the owner personally came out and inspected everything to our satisfaction with professionalism and integrity. I could go on and on how much we appreciated this company and would most definitely recommend them to anyone wanting a fence. We will use them for all our future projects. Thank you, Superior Fence & Rail, and all the staff.

Response from the owner

On behalf of all of us at Superior Fence & Rail, thank you for taking the time to share your positive experience, Colo. We are proud to be your trusted local fence contractor and just know you'll love your new fence for years to come!

5.0 john lavrinc February 2024 via Google
The two men that built my fence were prompt, polite and did a great job. Impressed that they took a while making sure it was very straight and the heights were correct. I was so impressed with them, I made them lunch which they really appreciated. I got a visit after and a call the next day making sure everything was to my standards, which are very high. Would definitely recommend Superior Fence.

Response from the owner

Thank you so much for the review, John! As a trusted local fence company, we rely on positive reviews to grow our business. It is always our goal to improve. If there is any recommendations you can provide our team to improve our service, please feel free to call us at any time. Thank you.

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