Trademark Flooring & Improvement

What an outstanding customer support from start to finish. John Bishop was very helpful and ensured our hardwood floors were installed timely and the crew was superior! Great partner company with Floor & Decor! Thanks John.

Fast service ✅ Beautiful results ✅✅✅ Project managers that are absolutely amazing ✅✅✅✅ If you want a stress and hassle free flooring/shower makeover. Don’t think twice. This isn’t my first remodel, but it’s definitely the biggest and least stressful remodel of my life. These guys are awesome and get it done in record time, the right way and beautifully.

Trademark Flooring & Improvement LLC, they do installations for Floor & Decor and tiled our primary shower and these are the problems we had: 1) Waterproof membrane was not applied on all seams on the partial wall-see photo 2) It doesn’t appear that much thin set mortar was applied to that wall to insure that water will not leak between the seams of two backer boards-see photo 3) shower pan floor not sloped appropriately and water did not drain-see photo 4) Metal strips were applied along edges of tile and a gap of almost an inch was left-installer told project manager “he didn’t think homeowners would notice”, he knew it was wrong and he left it that way-see photo 5) We did pay to have garbage debris removed from our property, however, the installer took about $200 worth of unopened supples and loaded them in his van. Supplies that we paid for, Trademark did not pay for these supplies, they only provide labor. It wasn’t until we complained that the installer put the supplies back in our garage. When I returned them to Floor & Deco I received the $200 refund. 6) Shards of metal were thrown in our yard which could have been very dangerous if they were thrown from our lawn mover-see photo 7) Two marble sill caps were used and both had numerous very visible chips in them, the installer installed them anyway 8) Grout on floor had many holes in it-see photo Our project manager, Bob was very good to work with. Any problems we brought to his attention, he had corrected. But, it is the work we can’t see that concerns us about this tiler’s quality & work ethic. When the owner, Steve Noel came to look at job we expressed concern for the over all installation by this tiler, a tiler that Trademark assigned to our project. Our concerns are the tiler’s attitude of “I didn’t think the owner would notice”, so what does that mean for problems that we can’t see. Steve agreed to extend the One Year Warranty to three years. However, when he sent the new warranty, he changed the wording and added a “Sole and Exclusive warranty” clause, which greatly limits our ability to resolve possible future problems and reduces Trademark’s responsibility. Steve did not extend the current warranty to three years as he promised. This makes us question his trustability.

This company offered professional and excellent work! We are very pleased at their proficiency and attention to detail throughout the process. They also went above and beyond in areas where we were not expecting! Would hire this company again.

I worked with Trademark Flooring through Floor and decor (Installation Made Easy) and have to say that I am very happy with this company and their work. My contractors name was Steve Noel and he did an amazing job addressing all of my concerns and coordinating my messy project. Renovating your house is not easy and I have had the worst luck with contractors just dumping the job and leaving half way through after I have paid them and I did not have that fear working with Trademark Flooring. We did have some miscommunications and a few mistakes were made but after talking to Steve and clearing things up everything was fixed right away. I did a master bathroom flooring/wall and a living room/kitchen/dining/guest bathroom flooring project with Trademark Flooring. Living room/kitchen/dining/guest bathroom work: I had red oak 2.5 inch hardwood floors in the kitchen and dining room area and carpet in the living room section. Trademark Flooring first came in and removed everything. I have no basement and a concrete slab so they worked for about three days removing the glued down hardwoods and sanding and scraping everything down. I chose a large 48 by 48 porcelain tile for the living/kitchen/dining/guest bathroom floors and the entire floor was to be heated. Trademark Flooring was the only place that confidently took on the 48 by 48 inch tile and was fully prepared with their own electrician to hookup the thermostats after the installers ran all of the wire underneath before tiling. Master bathroom work: My master bathroom was all done with marble and heated flooring. I wanted a lot of niches and they were able to make the curved arch niches wanted leaving the wires from the inside for my other contractor to come in and install lighting after the tiling was done. I used 48 by 24 marble tiles on the floors and walls and smaller marble tiles for the niches. They did a beautiful job with the tile around the deck of my drop in bathtub. They can basically do anything you ask for and I wanted to be a little creative with my design and they excelled in meeting my expectations. They even gave me great ideas when something I wanted was not going to be able to be done because of the existing layout of house. For example: An idea from Steve came up with the brilliant idea of furring the wall out to make one of the niches I wanted because breaking the wall and moving the pipe for the toilet was not an option as there was no room for the pipe to go back further. (Saved me money too to do it this way). I have posted the before and after pictures of my bathroom and living room floors. My house is not done yet so do not mind the unfinished surroundings. Side note: I also felt that the pricing from Trademark Flooring was very reasonable compared to quotes I got from other companies but if you run into any plumbing work and extra electrical work please try to find and use someone that you know. I had an issue with my Kohler tub faucet but because of the sake of time I used a plumber recommended by Steve who did excellent work but was very expensive. I also had to run 240 volt wires for the heated flooring that was broken up into 3 sections (master bathroom (kitchen, living room, guest bathroom on one circuit) (dining room heated flooring on a different circuit)). I got an electrician I knew to do the running of the 240 volt wires as the electrician that Steve recommended who connects the thermostat at the end was a little pricey too.

I absolutely love this Company! From our first introduction, the professionalism and communication was above par! The crew was the best! Nice, respectful and hardworking! Trademark Flooring was punctual and had my hardwood floors completed in the time frame they indicated it would take. And my floors are beyond beautiful!! I am more than pleased and will be using them for ALL of my future floor endeavors. Thank you Trademark Flooring for making my floors Beautiful again!

These guys did a great job! They went above and beyond and replaced damaged joists, put in all new sub floor throughout the house (it was previously water damaged), new waterproof flooring and they installed all the baseboards. House looks awesome now! I highly recommend them. Very professional, very knowledgeable, showed up on time, got the job done quickly, adjusted their schedules when other contractors were delayed/behind. Thanks guys!

Trademark Flooring were very professional and responsive from start to finish of my project, which included new floors (including stairs), tile surround at my tub (with niche/accent tile), stone backsplash at my bar, and stone surround at my fireplace. All aspects of my project were completed with attention to detail, in a timely manner, and within my budget. I was very impressed with Mike's patience and assistance throughout my projects, particularly his response time and communication. I highly recommend Trademark Flooring for your home improvement needs. I'm very happy with the results and know you will be too!