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Flooring Leesburg, Florida

Floors of Distinction

4.7 (17)

Floors of Distinction, 411 N 14th St Ste 100, Leesburg, FL 34748

Floors of Distinction — photo 1

From the review pages

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4.7 on Google (17)

1.0 Danette DeGraaf February 2024 via Google
Horrible experience! Very nice until I gave them my money which wasn't all returned! Then the guy that I was supposed to talk to hid in his office and sent the schmoozer to speak with me. He basically charged a restock fee at install price. Have to litigate

Response from the owner

Danette, Thank you for your review. We value the opinion of all of our customers, whether it be good or bad. Even though it is our goal to make sure all of our customers have a great experience with us, we understand that we cannot please everyone. But, if you are going to claim that we didn't return your money, then we feel the need to make sure the actual reason as to why this happened is known. You are correct, you were charged a restocking fee of 25% for the baseboard material that you wanted us to order for your job. That material had already been delivered and paid for by us and was in our warehouse waiting to be installed at your job when it was your time to be scheduled. Then, you decided that you wanted to cancel your job because you did not want to wait any longer for your flooring to arrive. This cancellation came from you, and was not initiated by us. At this point we now have to return the baseboard that was ordered for your job specifically, it is not a stock item that we keep. The company that we got the baseboard from is now going to charge us a fee to return the baseboard and for them to come pick it up and take it back. In turn we are then going to charge you, the customer who cancelled their job on their own, that restocking fee of returning the baseboard. That has been our standard practice, and many other businesses practice as well, for a very long time. We did not cancel your job, you did. So we are not going to take the hit for something we did not do. Hopefully this clears things up for you and others as to why you did not receive your full amount of money back. Again, thank you for your review and we hope that you find someone that can complete your project for you.

5.0 Maureen Kennedy December 2023 via Google
This is an outstanding, trustworthy business in Lake County. They have gone above and beyond to make sure we are happy with their service. They installed new counter tops for us last year, the kitchen looks great. They just installed new floors and we couldnt be happier with the price and results.

Response from the owner

Thank you for your review and for your continued business Maureen! You have always been great to work with! We are glad you had a great experience.

5.0 OLMC November 2023 via Google
We replaced all of the cabinets in our kitchen, two bathrooms, and laundry room. Tony Klima and his staff were incredibly professional and knowledgeable, and worked the entire project from design through installation with meticulous attention to detail. Ed and his co-workers installed the cabinets with absolute precision. In fact, after another company installed a new glass cooktop, the top drawer in the cabinet beneath the cooktop was rendered non-functional due to insufficient clearance beneath the cooktop. Tony reconstructed the drawer, and made sure that it was perfect, so that it is, now, functional. If you need to replace your cabinets, etc., go to Floors of Distinction! They won't render the work complete until everything is perfect!

Response from the owner

Thank you for your review and for your business! We appreciate you as a customer and are glad you had a great experience with us.

5.0 Joanne Peuplie September 2023 via Google
Five years ago, Floors of Distinction installed our new bathroom tile. Last month, the floor between the toilet and shower was dry but the baseboard was wet and turned brown. Plumber thought shower pan had cracked. So I call Tony at F of D and he came over later that day. He concluded that the seal under the toilet was broken. Ed came the next day and removed the toilet and baseboard. The seal was broken. He came back two days later after it dried out and reinstalled toilet and new baseboard. It’s hard to believe that a company would guarantee its work after five years. The caliber of service and the timely manner in which it was repaired were amazing. Thank you Tony and Ed.

Response from the owner

Thank you for your review and for your business! We appreciate you as a customer Joanne!

5.0 Eunice Anderson May 2023 via Google
Zach was wonderful to work with in spite of having to change my delivery date so often due to home damage. The installers were wonderful and I don’t remember their names but they deserve praise. They were so patient and went above and beyond to put things back where they belonged. So impressed.

Response from the owner

Thank you for your review and for your business Eunice! We appreciate you as a customer and are thankful we were able to complete your project for you!

5.0 Jim Garrett April 2023 via Google
Remodeled our home and am very happy with the finished product . We had a few problems in the beginning but Tony was very helpful and all was completed to our satisfaction.
5.0 Becky Garrett May 2021 via Google
I just had the most amazing experience with Floors of Distinction! They renovated my bathroom with a fantastic new footprint for my shower. As well as new countertops, sinks, and backsplashes in bathroom and kitchen. There was a glitch in the beginning which they found, gutted the shower again and redid it. They were so honest and made good on everything. James and Tony were so meticulous about everything! The outcome is gorgeous and I could not have asked for better care than they and their team gave me! And what they quoted me was exactly what it cost! Thanks again to your entire team (Tony, James, Ed, Robert, Matt, Andre, George, and Kenny)!!
5.0 Wendy Pacek January 2016 via Google
We had carpet removed and vinyl planks installed. Patti was very helpful during the selection process. The installers, Heath and Cody were very efficient and professional. They did an amazing job moving the furniture out of the room and the the old wall to wall carpet. The floor went down beautifully. When the added molding turned out to be the wrong color there was a quick delivery of the correct paint. The correct color was applied and even the existing molding was given a spruce up paint job. That was such a gift because I kept thinking I should paint that while the furniture was out of the room. I was delighted when Heath told me he had painted the whole molding. The furniture was put back in the same place.. They cleaned up after themselves, washing the new floor and cleaning up the garage where the planks were cut. Very professional!

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