Response from the owner
Thank you for sharing your experience, and I sincerely apologize for any inconvenience caused. Your feedback is invaluable to us, and I'm deeply sorry for the lapse in communication that led to your disappointment. I overestimated the amount I was physical able to take on.
To address this, we've implemented measures to ensure better follow-up and scheduling efficiency moving forward. It's our priority to provide timely and reliable service to all our customers.
Please accept our sincerest apologies once again, and we appreciate the opportunity to make amends. If there's anything further we can assist you with, please don't hesitate to reach out.