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HVAC Charlton, Massachusetts

Landry Mechanical Inc Plumbing HVAC & Electric

4.8 (126)

Landry Mechanical Inc Plumbing HVAC & Electric, 41 Bay Path Rd, Charlton, MA 01507

Landry Mechanical Inc Plumbing HVAC & Electric — photo 1

From the review pages

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4.8 on Google (126)

5.0 Lisa Creamer April 2024 via Google
The company's employees are pleasant, informative and professional. They've so far offered my family excellent and timely services, walking us through multiple options with great care and compassion. It is clear to me that Landry employs individuals who are exceptionally knowledgable and though our boiler project is still underway, we feel confident we're in great hands. Would highly recommend for busy people who want to rest assure that a job will be done right.

Response from the owner

Hey Lisa, Thank you for sharing your experience with us! We're delighted to hear that our team provided you with excellent and timely services, guiding you through your options with care and compassion. Your confidence in our team for your ongoing boiler project means a lot. We strive to uphold the highest standards of service. Your recommendation is greatly appreciated. Thanks, Landry Mechanical Inc. Management Team

5.0 Mike Darrell March 2024 via Google
Had a new heating system installed by Landry Mechanical and had a great experience. They showed up on time, and were very courteous and professional. They were also very responsive to any questions or concerns we had along the way.

Response from the owner

Mike, it's reassuring to know that our team's dedication to timely and professional service made a positive impact on your heating system installation. We pride ourselves on being courteous and responsive to our customers' needs. Thank you for choosing Western Office for your home services. We're here whenever you need us!

5.0 Diane Comeau January 2024 via Google
Nick and Tim were very professional as well as informative during my experience with them, replacing my toilet. The bathroom was clean when he left and the toilet looked great. Thanks for a great experience.

Response from the owner

Thank you for your glowing five-star review, Diane! We're honored that Nick and Tim's service exceeded your expectations. Your satisfaction is our priority, and we're dedicated to providing exceptional service every step of the way.

5.0 Elizabeth Castle January 2024 via Google
My furnace stopped working on Wednesday. Tim came and gave me quotes to replace it as I did ask for this since the furnace is 13 yrs old and he also took the time to look at it. He said it was repairable and he would let them know to send a service tech if I wanted to try that first. I did, they sent Aldi. Thank you Aldi for trying to get the parts today and when you couldn't, thank you for hooking up my little parlor stove so I would have heat before the snow storm this weekend. Awesome team at Landry.

Response from the owner

Thanks so much for letting us know we are doing well, Elizabeth. We were thrilled to hear about your experience and hope we get the opportunity to serve you again in the future.

4.0 Darshi January 2024 via Google
Landry's service, while requiring a high emergency rate on a Sunday, showed flexibility and understanding by providing a $100 voucher when unable to meet the initially rescheduled Tuesday appointment. The technician's expertise was evident in the effective resolution of the issue, involving a pressure switch replacement and well tank installation, for a total of $2000. Despite the uncertain value comparison, the 1-year work warranty and 5-year tank warranty underline their confidence in quality. The delay slightly marred the experience, leading to a solid 4-star rating. Overall, Landry's professional service and customer accommodation are commendable, but timeliness could be improved.

Response from the owner

Thank you so much for the thoughtful feedback, Darshi. We are glad to know that you are satisfied, but we will work on making improvements to our timeliness where it's needed in order to make your experience even better next time.

5.0 Megan Huber January 2024 via Google
We have been using Landry’s for years because they always do a quality job. This one was easy (a small leak from a condensation unit) and fixed efficiently and thoroughly. Dan even disposed of a dead mouse for me! Really appreciated that! He gave me valuable information about a water filtering system and will give me an estimate soon. They are a great company to work with and I will continue to use them in the future.

Response from the owner

We're absolutely thrilled to receive your glowing five-star review, Megan! Providing top-notch service is our passion, and we're thrilled to have continued to achieve that for you. Thank you again for your kind words!

5.0 sher becky November 2023 via Google
I was lucky enough to have Nick Sokol install my new kitchen sink. He had to come back a second time because unfortunately my sink was broken. (I hadn’t opened the box to check on it). He came back when I got another sink and did a fantastic job of installing it. He was professional, and I felt completely at ease with him in my house. I will definitely use this company again and highly recommend them. It was amazing when I called how responsive they were and how quickly I was able to get an appointment.(previous to this. I have been messaging the plumber that I have used in the past and he kept putting me off for two months! I was shocked that I called to make this appointment in within one week I had an appointment. Nick also took care of replacing an outdoor spigot with a frost free one. Everything about this company from making the appointment until completion of the job was wonderful.

Response from the owner

Thanks for the 5-stars on our plumber Nick! We truly appreciate great customers like you! Thanks so much for the great review

5.0 Matthew Kneeland October 2023 via Google
Our tech, Mike and his helper were absolutely wonderful when we had our water heater replaced. They were prompt, very courteous and communicative. Work appears top notch and very happy with the whole process. The office personnel are just as wonderful to deal with, and I have every confidence in Landry if anything more involved and major needs to be done. They will be my first call. Thank you!

Response from the owner

Matthew, thanks for choosing Landry for your plumbing needs, and for the very awesome review!

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