Direct Home Services

Mike,Marc,and Ryan were all great and a pleasure to work with,professional and do great work....I would recommend to anyone looking to have hvac work done!

We recently hired Direct Home Services to install two mini split units and we couldn’t be happier! The entire experience, from interacting with Bill the owner, as well as the technicians Chris, Sean and Mike was extremely professional, positive and a pleasure. In particular, the project lead Mike Pasquale was amazing in his customer service, attention to detail and follow through. Of note is that our local inspector was very impressed with the installation. Thumbs up! Sharon and Chris D. — Berlin CT

Had to make an emergency no heat call late last night and William responded within 10mins of calling their on call service number and I was able to schedule an emergency visit for the morning. Mike came out and he was highly knowledgeable, diagnosed the problem and was able to get my furnace up and running. And all was reasonably priced. I will be using them for my yearly maintenance. I would recommend them to anyone!

Technician arrived on time and seemed very knowledgeable about performing the maintenance of my new heat pump. He also gave me some tips to increase efficiency. Excellent business, very professional attitude toward customers.

Both of the gentlemen that came to do the heating and cooling installation were very professional and down to earth. Also very knowledgeable and answered all my questions. Great company to work with start to finish!

Let me tell you something the owner bill is wonderful can't thank him enough to him and his staff if you need any work done for your hvac needs look no further wonderful company and even better customer service

Mike was a straight shooter. Knew exactly what he was doing. Explains things clearly. Would certainly use direct Home Services again. Honest and reliable. High praise and definitely recommend. CF

I called this place over the summer since it seemed to be rated well so I gave them a shot. I just wanted the gas furnace and the AC systems cleaned and tuned up since it had been a couple of years. Instead they tried to condemn my system (although it is and has been working fine) and showed me blurry pictures of what it said were problems with the system and then only cleaned the condensing unit to the tune of nearly $500. Then came the hard sell to try to get me to buy a brand new system. I didn’t take the bait because they were trying to seize the moment and rush me into a decision with what they called a special deal. Any time anyone is trying to rush you into making a decision and offering incentives you should always be cautious and skeptical. Fast forward to today, I had to call someone in because my thermostat had no power and I didn’t have any heat. Turns out a limit switch that the technician removed to access the heat exchanger over the summer was never properly screwed back into place. It eventually popped out enough to cause a short and pop the fuse on n the system. So it cost me another $125 just because the previous tech didn’t put a screw back in properly. I rarely bother giving reviews, let alone bad ones, but I feel that people should be aware of what my experience was with this company. Needless to say, I won’t be using them again for anything and whoever is reading this should give careful consideration before having any work done by them.