Link Mechanical Services, Inc.

My company, a hotel, spent close to $100,000 for a dehumidifier for our indoor pool in 2019. Due to Covid, we closed the pool for 2 years and had to have Link come back out and troubleshoot a problem which was fixed perfectly in early 2023. Last week the blower motor blew and we had Mike from Link come out to service it. Excellent technician but he had to call and order the part and advised me the office would call back later in the day with the price and availability. That was Thursday 1/18/24 by 4PM I was concerned that I did not get a quote or availability so I called. I never got through their switchboard got looped from the operator to the customer service lines but got no one on the phone. Tried all day Friday and Monday. Tuesday, I finally got a not very nice lady who proceeded to put me on hold for 20 minutes before Mike Sewall got on the phone. It was clear he had never priced the part nor checked availability. Finally at 2PM Tues I got a quote with an apology for the delay for $8300 to replace a blower motor. That plus the $800 they already billed my Amex for troubleshooting. I made 2 calls and ordered the part for $3500 including shipping. I got a referral for another company to install it for $1000. I knew it would not be a cheap repair but the difference is $4500 vs $9100 from Link. That is price gouging. This for a unit they sold and installed new in 2019.

Link mechanical has been servicing my boiler since 2016 and the experience has always been super awesome . Today 12/27/23 I had the pleasure of meeting service man Alan F to do another boiler tune up and let me tell you, this guy is top knotch. He was thorough, professional and highly knowledgeable and he was on time. As a service technician myself in a different field, I recognize great talent when I see it and this guy was it. I highy recommend this technician and link mechanical. I have recommended link to a number of people I know and everybody says the same thing. These guys are top knotch. Thanks for the great service link, you guys get 5 stars from me.

Our tenant called us the day before Thanksgiving and told us her heat was not working. We were bot sure where to turn. We called Link and they were able to get someone out that same day! Thank you to the Link team !

We are very happy with the service provided by the Link Mechanical team. Jeff A, Henry and the install staff that installed our new air conditioner were on time, polite and profressional. Would definately recommend them.

Could not be happier with the level of professionalism and service provided by the entire Link team. Dorian and Tomasso went above and beyond to get a major project done for us with a dual fuel system and all new ductwork, returns, and registers. Definitely a clean, neat install. Couldn’t be more pleased with it. Would highly recommend Link as well as Dorian and Tomasso for any HVAC needs.

Had a heat pump installed by this company and I wished I had gone with a reputable company. Initially, the electrical work was done incorrectly, which caused the system to fail multiple times. They replaced my thermostat with a poor quality, failure ridden replacement (Tekmar) which cause me to spend ours troubleshooting with customer service reps. When you call for service you have to wait weeks with no communication from central office whether someone is coming or not and management is MIA! They do not respond to customer concerns or questions. The only movement was within the first 30 days of installation which must have something to do with CT lemon laws. I will be contacting the state's consumer protection agency to see what remedies I have to address a system that now I don't know if it was even installed correctly. If you are a home owner looking to have a heat pump installed stay clear of this company. *Response: Had you returned my calls or came to cared about my concerns you would now who I am. I am still waiting for someone to respond to my issue. I am a Link customer. Called a almost 2 weeks ago. Told I would hear from someone last week. I'm still waiting. And by the way, this is nothing new. This is Link business as usual. If you don't have the staffing say so, I would understand. But don't leave a customer that dropped $17K+ on a system hanging without any response to his questions or issues.

Update: Last week I went to the basement only to find out hot water heater was leaking and a large puddle of water was expanding across the basement. I immediately called Link. The very same day they came out and installed a new hot water tank. This time I opted for an automatic shutoff valve that will close the inlet to the tank in case it senses a leak. Once again the team at Link Mechanical did a great job!!! I really appreciate the prompt service, the fair price, and the attention to details with the installation. Thank You Link Mechanical!! We are very pleased with the service from Link Mechanical. Link installed a new, high efficiency HVAC system. The installation team was very professional and were happy to answer our questions during the installation. The system is amazing and has cut our AC bill in half from the same time last year. We have a maintenance contract set up with Link. The price is very reasonable and we have piece of mind that the Team at Link Mechanical will be here to help in an emergency, and also keep our systems functioning properly and safely. I highly recommend Link Mechanical and will continue to call on them for future upgrades.

My air conditioning system picked the absolute worst time to break down but I will say that I am super pleased with my service with Link Mechanical. The entire process, from quoting through installation, was a seamless one. The entire staff was a pleasure to work with. Henry set up a prompt appointment, registered my equipment and timely answered all of my questions. Maryjane was nothing short of amazing. I never once felt like she tried to oversell. She in fact advised me on what I needed and what I could wait to get later. I received 3 quotes and Link was in the middle. Although it wasn't the cheaper quote, I felt comfortable moving forward with them even if it was a little more than my lowest quote. The owner was able to get installers to my house on short notice and they were able to replace my ac and hot water tank in the same day. My installers, Chris and Rich, were professional and answered all of my questions. I highly recommend this company to anyone looking for HVAC repairs, maintenance or replacement. I plan to try their plumbing services as well soon! Thanks!