HVAC Southbury, Connecticut
AE Olsen Heating & AC Services, 1257 Southford Rd, Southbury, CT 06488
4.7 on Google (96)
Based on the 8 reviews on file.
AE Olsen Is very reputable & service driven. Their techs are efficient, polite & well trained. I highly recommend them.
Response from the owner
Thank you Barb for allowing the best HVAC company in Southbury to assist you with your services. We are always happy to help! - AE Olsen Heating & AC Services
We have been dealing with this company for years. First in installing central air conditioning and then installing a whole house heat pump. They have proven to be very knowledgeable and dependable, and their service technicians are first rate. We are completely satisfied and happy to have chosen them to do our work.
Response from the owner
Hi Olga, we really appreciate you trusting us for the past few years. We appreciate you as a client and we are looking to continue to help you with all of your HVAC needs in the future. Thank you very much for being a loyal client. - AE Olsen Heating & AC Services
Don is, by far, superior. He scrutinizes every aspect of our HVAC system and quickly adjusts or repairs what is required. Upon his departure, we remain worry free. Receiving peace of mind is a rare privilege...and Don delivers! Thank you.
Response from the owner
Thank you so much for taking the time to leave us this wonderful review, Pat! We are thrilled to hear that Don's expertise and thoroughness have provided you with peace of mind when it comes to your HVAC system. We are grateful for your kind words and for choosing AE Olsen Heating & AC Services as your go-to HVAC company in Southbury. Rest assured that we will continue to provide top-notch service to keep your system running smoothly. Once again, thank you for your support and recommendation. Stay cool and comfortable!
I am someone who does not write reviews often; however, I had to write this one to hopefully prevent or warn others from using this company. We purchased a new central air system from this company approximately 3 years ago. After about 1 season of use, the central air was not working. We got the new compressor under warranty, but had to pay around $3,000 in labor to get it installed. That was extremely frustrating considering we had just bought a brand new system. To add on, when we called the company about it, they were rude and had no empathy for our situation. I wish it ended there, but it gets worse. After that repair, the same thing happened again, the whole system did not work after one season. We had our maintenance company diagnose it and we were told this happened due to the installation of the new compressor. Now, we need to spend thousands of more dollars to get it repaired again. Once again, the employees were rude and denied any responsibility. We have never dealt with a company that was so rude and inept. Therefore, I seriously caution you to think twice before trusting them with your heating or cooling system. My response- we were never made aware of any electrical issues previously, or we would have addressed them. In addition, it is amazing that you could make a judgement without coming to look at it. If it were my company, I would feel compassion for my customer who purchased a new system and had a system replaced more than once, but still does not have a functioning system. I would offer to take a look at it free of charge and provide my customer with the best service and options. What is the most upsetting is when your employee's response to us was, "well, it worked for a year." How about, I am so sorry to hear that? Thank you for hypothesizing it was an electrical issue; however, the technician who assessed the situation stated that it was due to the installation. I have it in writing.
Response from the owner
We are sorry to hear that you are not 100% satisfied with your recent service. We strive to please every customer. Unfortunately, there seems to be some misunderstandings.The compressor failures are due to electrical issues and not problems with the ac system. Our engineer had a lengthy conversation with your husband and explained the entire situation and he seemed to understand. Both compressors were shorted to ground and the problem needs to be addressed by an electrician to prevent continuous issues. If you replace the compressor again without having the electrical inspected we cannot guarantee it will not fail again. If you would like to further discuss the issues please call us at 203-264-6571, we are here to help. Thanks
Professional company with great service. If you're looking for a company that answers the phone, shows up on time, and finishes the job. Call AE Olsen
Response from the owner
Hey Billy, thanks so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with our HVAC company in Southbury. Our team strives to provide professional and reliable service, so we're glad to hear that we answered your call and showed up on time to finish the job. Thank you for choosing AE Olsen Heating & AC Services and we hope to work with you again in the future!
The best in the business. Ryan has been so responsive to our needs. Service is top notch. Highly recommend to anybody.
Response from the owner
Hey there, thanks so much for taking the time to share your positive experience with us! We're thrilled to hear that Ryan was able to provide top-notch service and meet your HVAC needs. We really appreciate your recommendation and are grateful to have had the opportunity to work with you. Thank you for choosing our HVAC company for your heating and cooling needs in Southbury. We look forward to serving you again in the future!
I would highly recommend AE Olsen to anyone in need of HVAC services. Ryan was a pleasure to work with and his team was extremely fast, friendly and efficient. I am very happy with my new Mini Split System. These guys are the best!
Response from the owner
Hey Jamie, thank you so much for choosing AE Olsen Heating & AC Services for your HVAC needs! We are thrilled to hear that Ryan and our team were able to provide you with fast, friendly and efficient service. We take pride in being the best HVAC company in Southbury and we are glad that you are happy with your new Mini Split System. Please don't hesitate to reach out if you need any assistance in the future. Thanks again for your recommendation!
I have my furnace installed by Olsen and also used their service a few times. I am satisfied with the quality, responsiveness and value of their work. I particularly like Don who is down to earth, honest and reliable
Response from the owner
Thank you so much for allowing us to help with getting your furnace installed by AE Olsen Heating & AC Services. We truly appreciate you trusting us to get that done for you and your family.
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