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Landscaping Albany, Georgia

JG Lawn Care and Snow Removal

4.7 (30)

JG Lawn Care and Snow Removal, 1708 Gillionville Rd, Albany, GA 31707

JG Lawn Care and Snow Removal — photo 1

From the review pages

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4.7 on Google (30)

5.0 Karen Howard October 2023 via Google
This company was a huge saving grace to me. They took my large overgrown yard and had it looking like a beautiful property in no time. And price was very reasonable for this monstrosity of a jungle. I am very pleased & will be using this company on a regular basis. The employees are very kind and polite as well.

Response from the owner

Thank you for kind words Karen. It was a pleasure meeting and speaking with you today. Thank you for entrusting us with your property, we look forward to completing all of the goals you have for your lawn.

5.0 Kshenail Johnson September 2023 via Google
I really appreciate the professionalism and the responsiveness of JG Lawn care. My yard looks amazing, thank you so much for getting the job done!

Response from the owner

Thank you for entrusting us to service your property. We are glad to hear that you love the work performed and look forward to serving you again in the future.

5.0 Tamera Adams September 2023 via Google
We were truly enamored by the impeccable yard service provided by JG Lawn Service. Our family is immensely grateful for the meticulous care and attention given to our lawn. The result is nothing short of magnificence, as our yard now exudes immaculate beauty. We extend our heartfelt appreciation to JG Lawn Care and Snow for their exceptional services.

Response from the owner

Thank you for entrusting us with your property and thank you for your kind words. It is our mission to provide quality work at an affordable rate. Our goal is to always exceed expectations. We look forward to serving you again in the future.

5.0 neik jackson July 2023 via Google
Great Quality work with affordable prices. Exceeded my expectation! Awesome organized team and completed the job in a timely and professional manner.

Response from the owner

Thank you for you n kind words. It was a pleasure servicing your property.

5.0 Ashanta Conway June 2023 via Google
The team was patient as I had to reschedule twice. My yard hadn’t been maintained in over six months and it looks refreshed. Thank you.

Response from the owner

Thank you for taking the time to review our business. We really appreciate it.

1.0 Gabby Smith March 2023 via Google
Haven’t heard from them since they damaged the house… Not trustworthy people.

Response from the owner

Gabby, Thank you for taking the time to leave us a review. Your feedback is important to us as this will only help us grow. It is never our intention to leave a customer unsatisfied. As previously discussed accidents may happen during service and we are fully insured for such incidents. After reviewing your customer profile and communication history the damage you are referring to in the provided pictures were repaired in October 2022. If there is anything that needed to be addressed further that we were not aware of please contact the business office @ 1-866-545-2967 ext. 0.

1.0 Matthew Brostoski February 2023 via Google
I am rating this company 1 start due to multiple reasons. The abbreviated list: 1. We were quoted $400 for leaf relocation and then the price was increased to $600 halfway through the service. 2. The service was never finished. 3. Communication was almost non existent (I had to contact them). 4. They damaged our property in the process of the service. To expand upon this list, we were originally quoted $400 after Julian drove by the property to give an estimate for the service of gathering the leaves in our yard into a pile by our child's playset/swingset on December 6th 2022. He established the job was to be completed in-between current contracts, as time permitted and was available. The work was done steadily in the beginning. JG Lawn Care came out to our property 1-2 times a week. The only time they contacted us after starting the job was on December 22nd when they asked for an additional $200 dollars to complete the job, and I did not argue because they were doing good work. After we gave them the remaining money, $600 in total, they showed up one more time and then stopped coming for 3 weeks. I called them and asked what was going on. They said they would be back to finish the job and we discussed the leaf pile. They asked if they can make 2 piles, one in front and one behind the playset. I said, "Whatever was easiest for you.", trying to be accommodating. They came back once more at the beginning on February and ripped our gutter extension off the house, breaking it in the process. In addition, they drove through our yard, damaging the lawn that we were trying to save and left 9 huge piles of leaves scattered through the backyard and leaving one literally at my backdoor. I waited patiently for 3 more weeks to see if they would come back and they never showed up. At this point I had my fiancé email them on February 21st and told them not to come back and asked for a $200 refund, given the service was not completed in almost 3 months since hiring and my property was damaged. Their response was to call me and say the job was completed so they will not be returning any money and that when I said "Whatever was easiest for you", that meant they should leave giant leaf piles scattered throughout my backyard. Had they clarified they were going to do something like that, it would have been made clear it was unacceptable. They also never officially notified us that the job had been "completed" and only mentioned it was completed when we called to complain about the job not being finished. The lack of communication and poor quality of service is unbecoming of a local business. As a customer I would urge caution if inclined to hire this company.

Response from the owner

Matthew, We are saddened to hear that your experience was less than expected. We appreciate your feedback as this will only help us grow. We would like to discuss this matter further and also will need more detailed information for the stated damages. Please email pictures, repair invoices, or receipts to contactus@jglawnandsnow.com

5.0 Camille Cerria December 2020 via Google
Ashley in the office is very professional and friendly. Julius in the field is professional and really knows his stuff. I called every number I could find for snow removal and they were the only ones to return my call and actually show up. My family is so happy to have found them! We like them so much that, after the snow melts and Spring is here, we intend to hire them for lawn maintenance for the rest of the year. Great people, great service!

Response from the owner

Thank you so much for your kind words Camille. We are pleased to provide you excellent service in the office as well as in the field. Happy Holidays to you and your family!

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