1.0 steve kaplan April 2024 via Google
Sadly, I have to edit my review. What once made this a 5 star is now a 1 star. LACK OF RESPONSE. 5 attempts to reach out over 10 days and zero response. My messages were clear which is why he is not responding. The concrete, which was an issue previously, has cracks that surpass normal settling. I asked for Brian to evaluate and give an opinion. No response. Obviously he expected this and made a decision no not respond. This is a review that if you read carefully you will understand that Brian and Hardscapes is the best choice for your project. Imho anybody can get a good review when everything goes well. I judge people and businesses when there are issues. We had such an event. The contract called for a rake finish to the concrete. The concrete pour occurred on a super hot day and was poured on a decent slant. The sub didn't have enough manpower and they did not follow the instructions for the finish. Brian owned the mistake immediately and took action to have it removed. This lead to a second issue. The piled up bad concrete killed the grass and damaged the sprinklers. Immediate action was taken. We had 3 sprinkler heads originally. I was not happy with the performance of the 3 heads and they were not working correctly Brian's crew returned the next day in which they added 2 more and made sure everything was perfect. The saw a problem and solved it. Overall, Brian is responsive, offers excellent advice, presents a fair value and most of all is honorable and stands by the work they provide.
Response from the owner
Steve, your honest review is absolutely one of my favorites. It explains a real life scenario of events that more often then than not, can happen. Thank you so much for you patience and understanding throughout the job.