TruGreen Lawn Care

Since I started using trugreen my lawn looks terrific. I think this is my 3rd yr and have had many different Tek’s care for my lawn needs but NONE as great as Bruce C. He made sure he got every single square inch of my lawn covered. Was absolutely impressed. Please send Bruce again and again.

Mark came by today to treat for pests, ticks and mosquitoes. Very personable and knowledgeable guy, walked the property with me and addressed all my concerns and then did the job quickly and efficiently. Highly recommend!!

Unprofessional company. Used them last year, end of year we cancelled but they continued to show up anyway in the spring and serviced our lawn (we were not home). We decided we could continue services IF they would assess our lawn and speak to us in person. Made an appt for April 30, waited around all day, no one showed up because they never actually put the appt in the computer. Rescheduled for 2 days later and made it clear we only wanted to speak with someone, no services were to be made. Again they chose to service it and tell me that this is only going to help our lawn. We did not order this… and it was double fertilized which will kill our lawn. These people will not inspect your lawn, they operate by phone call and just show up whether this is what you need or not. They just want your money

“I highly recommend Alex & Manuel from TruGreen for their outstanding service in performing and addressing Insect & Disease Control on my property’s landscape. Their attention to detail, professionalism, and commitment to customer satisfaction truly stood out. They not only effectively addressed the issues but also provided valuable insights and tips for ongoing maintenance. Their expertise and excellent customer service make them an asset to TruGreen.”

Just signed with TruGreen and have had my first application. So far they have been very good at communicating what they are doing and when they will do it The employee doing the service alerted me when he was on site and when he had finished. Very helpful. Looking forward to a long relationship with this company.

Horrible. company killed my grass. Sent someone back out who was about to spray my whole yard again with weed killer!Never came back to seed.The date to seed it was always mysteriously cancelled(probably because it was gonna be a free service). Promises made for this year and had weed killer on my order after I told them 100 times do not put weed killer on my lawn. Canceled again today for the second time. If someone from TruGreen sets foot on my lawn I’m calling the police at this point. They can not be trusted. Save your money.My lawn looked better before they ever came.

A manager has visited my property since my discussions with TruGreen after many repeated attempts to explain that I don't want technicians I want a field manager because my lawn is being destroyed. I've sent photos of a lush green lawn no patches. It has been turned into a yellow patched disaster. My neighbors who don't do anything with their lawns have no burn marks on their general lawns. Although very pleasant, The use of technicians that come out not understanding lawns or having enough industry experience is a problem as well. there's a huge communication breakdown among the technicians and various departments I personally had to stop a third technician from attempting to apply a third application on my burnt lawn. My lawn would have been completely White had I not stopped them. I called to report my lawn turning yellow after a first summer application that was applied in high heat. After that they sent someone over who was supposed to review the lawn instead he applied another application. I called back in again to say now my lawn is very burnt. They sent over a third person who I ran outside to, he was holding a sprayer about to spray the lawn a third time. That's why I feel there's a communication breakdown that led to this situation. The customer care 911 email likewise have many different admin people who in my opinion don't research the client enough. I try to communicate but I get a reply from a different person each time. Today they tried to send out a fourth person to evaluate my lawn despite explaining that I already had a manager here and an ongoing discussion thread. The lawn is so spotted with yellow markings and burn areas that you might as well consider this property damage. Everyone I speak to is respectful and trying to be professional but there's definitely a breakdown of follow-through and what I feel needs to be one manager taking ownership of the whole property. They have offered to overseed No charge based on this but I've worked so hard with them over the years to get my lawn to a perfect spot-free patch free result only to have it ruined because of these breakdown in communications. I don't feel this resolves my situation it leaves me at the peak of our summer season with a destroyed lawn. Not much can be done from here. They've come to attempt to reseed but my slopes pose issues. The technicians are always friendly but ultimately I'm going to have to rent a machine and do it myself by taking the time and getting a helper. Once again the staff is very friendly I wish that the circumstances were different this summer that affected my lawn into today entering November.

Update: Since writing this review I heard from and spoke with Victor from the Rocky Hill office who listened to my complaints and concerns. He agreed to a partial refund to compensate me for the damage done. I feel that this was fair and Victor was a pleasure to speak with. I had aeration and seeding done last week. While the technician was nice, my yard was torn up and not fixed. He got the equipment stuck and required assistance to get it out. I was told it would all be written in the notes on the service document which it was not and a manager would contact me which they did not. I called the sales rep who sold me the service and he told me he could not do anything for me. I called the local phone number which brought me to a call center who also told me they could only “relay a message”. Terrible customer service.