Creative Environments Design, Pool, & Landscape Inc

Was super excited to get both front and backyard done. I’ve paid almost 300k to be jacked around. Made little to no progress and have no schedule or idea of when the guys will be back to finish the project. I’ve had a pile of material in front of my neighbors house for over 2 weeks. Have not seen workers at my place in over 5 days

Fantastic design! Incredible workmanship! Beautiful water feature. Amazing. This is the exclamation point to our church campus. And Jason’s crew — artists!! They worked hard. Did everything with craftsmanship — leaving us with a beautiful landscaped water feature that our congregation will enjoy for years and years!!

This company is a pain. You have to call them several times before they come to correct their defects. More than that, after they send someone to check the problem, they send another one, and another one. So instead of correcting their defects, they keep checking on them again and again. Besides, they show up at their convenience without making an appointment with a house owner. They take months to do the job that could be done within a week. Too much headache with Creative Environments. I could recommend this company only to my enemies.

Creative has always done a superior job. Their designs by far are the most unique, creative and beautiful I've seen. I fully trust them every step of the way, the owners run their business with integrity.

Jason Secrist's customer service is next level! He is really good at focusing on what customers need and require. In addition, Jason is very knowledgeable, in general --outside of the scope of his role - which is helpful in problem solving. He has given us really good advice and has gone above and beyond his responsibility to help. We trust him on all matters. For example, the first day we met, Jason removed a rattle snake from our courtyard. In addition, Jason figured out the leak in our irrigation system and was also able to pinpoint the cause of the leak in our spa, which was missed by California Pools. Furthermore, when we had an issue with the travertine installation, Jason reworked his schedule to come over immediately and provide a solution. He also ensured that the pallets and debris were removed from our yard before Christmas. Overall we have had a very good experience with Creative Environments, largely in part because of Jason!

We hired Creative back in 2021 to completely redo our backyard and pool and to replace the front drip lines and add a few plants to the front. If I were to grade them, the design is a solid A, hardscape installation a B+ (some tile cuts were sloppy), and landscaping installation a C. We are almost two years in and will say that the Customer Service gets an A+. They answer the phone and address all issues promptly. The largest being we recently noticed several plants had the old emitters, meaning the original crew did not replace all of the front drip lines. Creative replaced them to honor the original contract. I highly recommend Creative Environments - the design is great and customer service is fantastic.

Creative environments just continues to disappoint. They’ve outgrown their good reputation years ago. Now they prioritize rich commercial clients and won’t give any attention to residential clients. Our two plants have died a month after planting and they seem to be okay with not replacing it. Not only that but their field staff are probably the worst people I had met. One morning, I’m driving out of my garage and the guys pictured in the photo thought it was funny I was asian. The guy in the photo with his hands together, looked straight into my camera and said konichiwa and something else in Chinese. For a person of color, I thought you would have some self-decency and not play into racism. But here you are being disappointing to humanity. To add insult to injury, their manager is doing NOTHING to stop them. I’ve contacted creative about this and all the director says is “ill talk to my staff.” No follow up afterwards. Oh but your PR managers are more than willing to flag my previous review to censor the injustice I evidenced in the previous review. Not only that, but they have their staff writing 5 star reviews. Just look up Mr. “Compositor,” who posted a recent 5 star review. Good grief.

For anyone considering they have had some challenges during COVID. They have caught up on our project and we are excited that most everything will be completed by our close date.