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Landscaping Valley Park, Missouri

Lawn Masters

4.7 (221)

Lawn Masters, 709 Glover Ave, Valley Park, MO 63088

Lawn Masters — photo 1

From the review pages

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4.7 on Google (221)

2.0 scott Rockafellow December 2023 via Google
I have been a customer for 2 years, using their fertilizer service. They have done a great job in that area. So, I decided to get an estimate for a landscaping project. After several months, and numerous promises of delivering the design plans (that we agreed to pay for), I have received nothing, and all contact stopped. Since I am an existing customer, and am getting no further inputt, I have no choice but to cancel all services. Too bad, as I was happy prior to this.

Response from the owner

Scott- I am very sorry to hear that the experience with Lawn Masters did not meet your expectations. I will look into this and see what transpired. I will reach out to you directly.

4.0 Laura R. December 2023 via Google
We first used Lawn Masters to redo some landscaping and were satisfied with the results. The next year, we had them do our fertilizing program and were satisfied with that as well. This past season, we also had them do our weekly mowing. They were reasonably priced and did okay for the price we paid. Every company has some issues, but the minor ones we experienced have not been worth switching companies. After 2 seasons of their fertilizing program, I feel like our lawn looks better than it had with the previous service we used. Chris, Director of Sales, and my point of contact has been extremely responsive and helpful this past year. He's been great to work with.

Response from the owner

Thanks Laura! We appreciate the 4 star review!! The team works hard to make sure you are satisfied with our performance.

5.0 Ryan Blankenship (Blank) December 2023 via Google
I have been using Lawn Masters for the past 5 years and have nothing but good things to say about them. I have do lawn maintenance at my house, my rental property and my business and they have been fantastic to work with.

Response from the owner

Thanks Ryan for the kind words! We surely appreciate the time it took to give us a 5 star review.

5.0 Kim Suddeth December 2023 via Google
My sales guy, Zee, was very prompt in getting back to me. The landscape guys accidentally cut/disconnected my outside lighting and Lawn Masters did bring someone out to fix the problem. It did take 3 weeks for come out to fix it but very happy they stood by their work. Would definitely recommend Lawn Masters.

Response from the owner

Hi Kim- Thank you for the 5 star review. Our sales guy Zee is a rockstar!! We are sorry that we accidently cut some wiring. We stand by our work! Thanks for taking the time to write the review!

5.0 Lisa Dependahl November 2023 via Google
We started service with Lawn Masters in Spring 2023. Our decision was based on a vendor with the ability to provide all lawn/yard services. Our contract is currently for weekly cutting, annual weed control & fertilizer. In addition, we have recently contracted for landscaping project to have trees and bushes planted. The weekly cutting is like clockwork – always the same service day and within a 30 minute window. The crew is courteous and friendly. All our questions/concerns are addressed immediately. For the recent landscaping project, our salesman, Chris, responded to our email and set up a time to discuss our ideas very promptly. At our meeting, we walked the area and came up with a preliminary plan. The estimate came to us promptly and he scheduled the install. Team was great and delivered exactly what we wanted. We are VERY pleased with all services provided by Lawn Master and will continue our relationship into the future with confidence.

Response from the owner

Thanks for the glowing review Lisa. Chris and the rest of the team work very hard to make sure the customers are satisfied. We look forward to next year and to see how the plants are growing.

5.0 Mary Michael November 2023 via Google
Lawn Masters came and did a fall cleanup of our landscaping beds and trimmed our shrubs in preparation for winter. They did an amazing job! We were so impressed and we will definitely be using them for all lawn care needs come spring time.

Response from the owner

Mary- Thanks for giving us an opportunity! We are happy that we did an amazing job for you. Please give us a call so see what else we can assist with. We appreciate the 5 star review!

4.0 Dale Donat November 2023 via Google
I have been using Lawn Masters for 18 months and have had good success with them. As with any service company, there are always situations that need their attention. Communication has been slow at times, but ultimately they come thru.

Response from the owner

Dale - Thanks for 4 star review. We will strive for better communication in the future.

1.0 John van cleave November 2023 via Google
I have used Lawn Masters for 3 years and was happy with them until this year. I put in a request for fall service back in August and followed up with emails to the owner twice, but they never came out to do it. They are more interested in finding new customers than they are in keeping their existing customers happy.

Response from the owner

Hi John- I'm sorry that this happened, we did change business software mid season, it sounds like that information did not get transferred over correctly. If you are willing to give us another try I will personally handle the requests. Please give us a call and chance to correct the mistake. Thanks!

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