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Landscaping West Chester, Pennsylvania

Weed Man Lawn Care

4.6 (273)

Weed Man Lawn Care, 981 S Bolmar St Ste F, West Chester, PA 19382

Weed Man Lawn Care — photo 1

From the review pages

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4.6 on Google (273)

4.0 Golden Pig May 2024 via Google
Switched to weed man this year. Just got a couple treatments on my lawn. So far so good. Lawn looks really thick and green.

Response from the owner

Thank you for leaving a very nice review - I am thrilled that our service is working nicely for you so far. Our goal is to amaze our customers with our service and results on the lawn to achieve “5 Star Service”. As you see the difference throughout the season I would be honored if you would consider giving us that 5th star. Please let us know what we can do to earn it!

5.0 Walter Stromquist April 2024 via Google
Weed Man has served us well, especially in the person of Brandon Rowe. He has given us good advice on lawncare and Weed Man's extra services, and found the odd corners of our lawn that others missed. We can see the difference.

Response from the owner

Thank you for taking the time to let us know how we are doing, Mr. Stromquist. We truly have the best products and people in the business, including Brandon.

3.0 Tim Viola April 2024 via Google
Pretty unimpressed. We’ve given them more than 1.5 years and our back yard still looks like this. Very much want this to work out but we’re looking at other services.
1.0 Jennifer January 2024 via Google
Huge mistake in using them. My beautiful lawn that had a weed issue is gone and now it’s riddled with bare patches, crab grass and even more weeds than when they started “treatment.” The technicians never actually analyzed my lawn and I was promised several times that a “senior technician” would come out and evaluate and that never occurred. How you can “treat” a quarter acre in 5 min is beyond me. I would see them pull up on my camera and by the time I got to the door they were often gone. Once they even did my neighbors lawn and I had to call them on it! A waste of my hard earned money and waste of a good lawn I now have to find another company to repair.

Response from the owner

Hi Jennifer, thank you for the feedback as service quality is our top priority. As a locally owned and operated company we take great pride in working with our community and providing the highest quality service available. Unfortunately with the information given, I was unable to locate your account. I would love the opportunity to confirm you have reached out to the correct franchise and review the situation at hand to discuss your concerns and come up with a prompt resolution. Please reach out to me at mainline@weedmanusa.com so we can take the proper steps in resolving your concerns.

5.0 Shawn Conti January 2024 via Google
Weed man has made our yard look fantastic since we started using them, while taking the headache of up-keep off our plates. The customer service is also spot on. Any questions or concerns are taken care of right away. Highly recommend.

Response from the owner

Thank you, Shawn! We're so glad to hear that Weed Man has helped make your yard look fantastic and taken the headache of up-keep off your plates. We appreciate your recommendation and are here for any questions or concerns you may have.

5.0 Bob Brown January 2024 via Google
I have been using Weed Man for many years and am very pleased with their services and the results for my lawn. Their pricing is competitive, they are always there when they say they will be there, and their customer service is excellent. I strongly recommend using their services.

Response from the owner

Thank you, Bob! We appreciate your loyalty and kind words about our competitive pricing, reliability, and excellent customer service. We look forward to continued success!

5.0 Nancy Simons February 2023 via Google
Weed Man is awesome! I’ve had other lawn services, but they are the best yet. They are very responsive to customer calls, and I’ve found they do everything to please you. I recommend.
1.0 Shilka Patel December 2022 via Google
Horrible customer service and services do not work. Difficult to get someone to come out of you treatments don't work. I have been using weedman for a year and a half. I've had patches of no grass after they did the weeding services and weeds just kept coming back. It was a never ending problem. The technician told me that I needed to get fertilization done which was extra $200+. I agreed. After a few months, grass still did not get better. The technician then said I needed aeration and overseeing, $500+. I agreed. And I still had huge patches of no grass and weeds. I've called 6x in the last 2 months and I keep being told a senior technician will contact me. No one ever contacts me. There is always an excuse, someone is all of a sudden on vacation, someone went home sick, the office isn't open(even though I am talking to a live person). The pictures are just of a few large areas, but there are many more. Feels like I've been scammed.

Response from the owner

Hi Shilka - I want to personally apologize for your experience with Weed Man. We strive to amaze our customers with healthy, green lawns and top-notch customer service, but have clearly missed the mark with you despite several opportunities. Though this does not typify our customer experience, it is important to me that each and every customer sees the value in our service. I would like the chance to make this right with you. Our Technical Manager, Chris Beck, is reaching out to you to discuss the status of your lawn and identify an approach to rectify the situation. Again, I apologize for not meeting your expectations, but I am sure we can still help you achieve the beautiful lawn you hoped for.

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