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Landscaping West Palm Beach, Florida

Massey Services GreenUP Lawn Care Service

4.1 (41)
Call +15617926401 masseyservices.com ↗

Massey Services GreenUP Lawn Care Service, 2253 Vista Pkwy #5, West Palm Beach, FL 33411

Massey Services GreenUP Lawn Care Service — photo 1

From the review pages

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4.1 on Google (41)

5.0 michael burres April 2024 via Google
I have been using Massey for my landscaping since Jan. Tim Baker & CJ my lawn tech are excellent. They are meticulous & caring. I just had Justin do an extensive free annual aeration which was thorough. He reviewed my irrigation system. I was impressed with his technical expertise, & will use their quarterly maintenance shortly. If you live in palm Beach cty, you owe it to yourself to try them.

Response from the owner

Michael, Thank you for taking the time to leave Massey Services a review. We appreciate your positive feedback and are glad to hear that you are satisfied with our services. Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)

1.0 Ryan Conte April 2024 via Google
Your lawn can look like mine too Just hire Massey. I pay $75.00 every 3 months for irrigation maintenance. Waited 3 1/2 weeks for sprinkler system to be repaired. Simple fix the actuator was faulty. They just twisted wires together. I had more weeds after hiring them to weed and feed. I have monthly service.

Response from the owner

Hello Ryan, Thank you for reaching out to us and providing detailed feedback regarding your recent experience with our services. We understand the importance of having a well-maintained lawn and irrigation system, and we sincerely apologize for the frustration and inconvenience caused. A representative from our corporate office will be contacting you soon to discuss your concerns in more detail and to work with you to find a resolution that meets your needs. Your satisfaction is our top priority, and we are committed to ensuring that you are completely satisfied with our services. Once again, we apologize for any inconvenience you may have experienced, and we appreciate your patience and understanding as we strive to improve our services. Thank you, Massey Services Customer Care

1.0 Nancy Tork March 2024 via Google
I gave it a one star because It wouldn’t allow me to give a zero star. I was told that Massey really cares about their customers and since I already had Massey for termite service, I decided to go with Massey for Lawn and shrubs service. We have had weeds, fungus and worms on a constant basis since using Massey. We had the GM, Jeff stop by our house numerous times for these issues. He always pointed the finger at something else, like saying it must be coming from our neighbor’s yard, birds are dropping seeds or maybe it’s from our lawn company. He would never take responsibility and just handle it. Also I had to call the office all the time and ask Nicole to remember to email me the tech service report after treatment so I would know what chemicals were used or if I needed to water the lawn that evening or not, if I wasn’t home to see that they had came by. It was always a hassle trying to get anything from Jeff or Nicole. All I know is that I used Massey for almost a couple of years and my lawn looks horrible. I told Jeff, on one of his visits that he should want our lawn to look nice, as leaving the Massey sign on our lawn only lets our neighbors not to use Massey. This was a waste of money that I paid for a long time, all while just waiting for our lawn to look nice one day. The pictures are what our lawn looked like under Massey care.

Response from the owner

Hello Nancy, We apologize for the disappointment and frustration you've experienced with our services. It's disheartening to hear that we did not meet your expectations and failed to provide the level of care and service that you deserve. Your feedback regarding the issues with weeds, fungus, and worms, as well as the challenges you faced in communication with our team, is concerning, and we take it seriously. We understand the importance of effective communication and taking responsibility for the services we provide. Our Corporate Office will be reaching out to you directly to address the issues you've raised and work towards finding a resolution that meets your needs. We value your feedback and appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we look forward to speaking with you soon. Massey Services Customer Care Team

1.0 Stephanie Miller November 2023 via Google
I hired Massey in March 2023 to treat and maintain my lawn, shrubs and trees. At the end of six months, my lawn looked worse than when they started. I can't really figure out how they brought more weeds to my St. Augustine turf, but they did. I called to terminate the service two weeks ago and was told the service manager would call but he didn't. They, like TruGreen, clearly only care about the number of clients, not the satisfaction of those clients. They can replace me and you, any minute of the day. Keep that in mind, because they aren't cheap.' **Update- someone replied to my review the next day and said they would reach out to resolve my issue. Last I ever heard from them. Really cannot stress how little regard they have for anything other than money.

Response from the owner

Ms. Miller, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you've had with our services. We understand your concerns and are committed to addressing them promptly. Your satisfaction is important to us, and we take your feedback seriously. We would like to assure you that our corporate office will be in touch with you to discuss your concerns in more detail and find a solution that meets your expectations. We are dedicated to providing top-quality lawn, shrub, and tree care services, and your feedback will help us improve and better serve our valued customers. Once again, we apologize for the inconvenience you've experienced, and we look forward to working with you to resolve this issue. Please expect a call from our corporate office. Thank you for giving us the opportunity to make things right. Sincerely, Massey Services

5.0 Cristine P April 2023 via Google
With every inquiry, Massey has always been very responsive and professional in helping me make decisions in pest management and lawn care. I'm very happy with their guidance and services.Especially recently, Tim Baker has been such an asset with regards to pest and irrigation services. I can't thank you enough!

Response from the owner

Cristine, thank you for your five star Google review, we appreciate it. Have a nice day!

5.0 Vishnu Siew December 2022 via Google
CJ is our technician. He called the day before to let us know he’d be out the next day. When he arrived, he let us know he was at our home and asked if we had any special concerns. He listened and said, “it’s my lawn now”. Based on what I saw him do, I believe he treated our lawn as he would his own! I’m very happy with our first experience with Massey lawn service.

Response from the owner

Vishnu Siew, Thank you for taking the time to share your positive experience with us. Customer satisfaction is very important, and we strive to exceed expectations of our customers every day. We have forwarded a copy of this to our Corporate Headquarters to ensure CJ may receive the recognition he deserves. Thank you for allowing us the opportunity to serve you. We appreciate your business. Thank you, have a wonderful week.

5.0 Clifford Brady October 2022 via Google
Alton Butler is truly an asset to Massey Services. Mr. Butler is always willing to provide exceptional customer service! He is very professional and knowledgeable regarding the services he is providing and what services are necessary for the different seasons of the year. I am very pleased with Mr. Butler and hope to always have him as my Service Technician. He is one of the primary reasons I am happy with Massey Services Inc.

Response from the owner

Mr Brady, Thank you for taking the time to share your positive experience with us. Customer satisfaction is very important and we strive to exceed expectations of our customers every day. We have forwarded a copy of this to our Corporate Headquarters to ensure Robert may receive the recognition he deserves. Thank you for allowing us the opportunity to serve you. We appreciate your business. Thank you, have a wonderful day!

5.0 Peter Lashenka September 2022 via Google
Alton of Massey Services has been handling our lawn and shrubs for about two years. We could not be happier. He always professional, courteous and very pleasant. Alton calls the night before to let us know the approximate time he will be there and to discuss any issues we may have. Today he was here to fertilize our shrubs and ornamentals. While performing this task he noticed weeds creeping from the neighbors. He addressed that issue as well without us even asking. We are very pleased with Massey Services and Alton. We literally have people stopping by asking us how we keep our lawn looking so good. We tell them: "Massey Services."

Response from the owner

Mr. Lashenka, Thank you for taking the time to share your positive experience with us. Customer satisfaction is very important and we strive to exceed expectations of our customers every day. We have forwarded a copy of this to our Corporate Headquarters to ensure Alton may receive the recognition he deserves. Thank you for allowing us the opportunity to serve you. We appreciate your business. Thank you, have a wonderful and safe week.

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