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Painting Santa Rosa, California

Quality Painters

4.8 (17)

Quality Painters, 200 W College Ave, Santa Rosa, CA 95401

Quality Painters — photo 1

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4.8 on Google (17)

5.0 Ayala Levine January 2024 via Google
Darren and his team were fantastic! I have a very large intricate old Victorian home that was in desperate need of an exterior paint job. I phoned three different painting companies to get quotes. Darren's quote not only was the most reasonable, it was the most detailed and thorough and had the most flexibility as far as start dates. When it came to the actual work, the crew was on time every day, left everything neat and tidy every afternoon and was very respectful of the plants/landscaping and my dogs. I can't tell you how many folks in the neighborhood have commented on how beautiful the house looks now. Absolutely would hire them again and hoping to work with them for an interior paint job sometime this coming year.
5.0 Robert Shayne December 2023 via Google
Quality Painters was such an overall disappointment. They started the project, did reasonable work, then didn’t follow through and complete the job. We are still waiting for a cabinet door that broke and was never replaced. It took nearly 2 months and literally dozens of calls and texts to get them to respond, only to have Darrin flake again. Do yourself a favor avoid this company and share the word!!! This is the only way for a company who does bad work to have their reputation proceed them. Fingers crossed, the result of their own actions will cause the company to suffer, so they don’t take advantage of anyone else. It is important to share both positive and negative experiences so companies like this get outed and they learn to become accountable for their actions or lack thereof. Response to Darrin’s reply… Darrin, reply is not completely incorrect. I was generally happy with their work initially. However, that satisfaction changed when Darrin’s follow through stopped. The door broke without any abuse, despite Darrin’s opinion. Ironically, Quality Painters said they would resolve the issue and I believed him. It took several months for Darrin to reply. When he did, they removed the door and indicated they ordered a replacement and would paint and reinstall. After waiting for over a month, the replacement door was not received, painted or installed. Instead, the original door got reinstalled, still broken. We were again told it would be replaced. That was 6+ months ago, without a single call following up. I left several messages and texted to find out when the issue would be resolved. After months of neglect, yes, the tone of the correspondence changed as a means of getting his attention. I was forced to reach out via reviews to now get attention. Such a shame! Dec. 2023 Update: Daryl and I have overcome our differences and Quality Painters proved through their actions and words that they do good work. At the end of the day, it isn't how things start, but rather how they end. In this case things ended well and bravo to Daryl for making this right.

Response from the owner

Where do we begin? We were hired by Robert in March 2022 to fix his cabinets that were butchered by another contractor. We replaced his cabinet doors and refinished his entire kitchen making it beautiful. go forward one year. We get a call from Robert that there is a crack in one of his cabinets doors so I came by and picked up the cabinet door, sent it to the manufacturer for warranty work. The manufacture sent the door back, saying it was not a flaw it was from abuse. Somebody put weight on it or drop something on the end of the door, causing it to crack above the top hinge, a 2 inch crack, so we repaired the door as best We could. repainted it and installed it. I spoke with Robert about it and ordered him a new door at my cost. The door showed up eight weeks later at which time I had a family emergency and left the state for six weeks to make the long story short, Robert left me several messages that I felt were abusive and bullying so I stopped taking his calls. I followed it with a text, saying that I would drop off his door that I had purchased and painted with my own time and money, and he replied. That won’t work for me. I have his email saying that we did a great job. It was exceptional and they were ecstatic to have us do it. The crack in the door was not our fault and was not caused by bad workmanship. If you have any questions about this, please give me a call. I will show you pictures and emails. My contract was fulfilled completed in April 2022. Here we are 19 months later, and Robert is posting a horrible review.

2.0 Erik Ellingson November 2023 via Google
Pro: The paint and work is quality, prices are reasonable. Con: While painting the second story, Darrin’s employees cracked 2 of the cement tiles on our roof, and pulled some flashing away from the house. This caused extensive leaking during the heavy rain a year later. We presented the supporting documentation from a professional roofer to Darrin. Darrin refused to acknowledge that accidental damage was done by his employees. Darrin also refused to make things right and reimburse us for the $4000 of damage done to our roof. When I contacted his insurance on the paperwork he provided that lists his coverages, the insurance companies stated he had no insurance policy on file. Will also mention, we never had any leaking issues since we have owned the house. Darrin’s employees are the only ones ever to set foot on the roof before leaking issue.

Response from the owner

Erik Hired Us In July of 2021 and we did his project in August of 2021. We went through the entire winter 2021/2022 with out one single leak we had major rains that winter the river even flooded. In the end of February 2023 Erik had a roof leak, this was the year we had the huge down poor that came from the west. According to my insurance they had many roof claims from homeowners this year. In April of 2023 Erik came to my house and said you me $2,950.00 for repairs i had done to my house. This if 2 months after repairs were done. He lives 5 house down from my house. Not once did he inform me of a leak or even let me inspect the damage before repair. I have been in Business for 24 years and have had no roof damages ever. He handed me a contract from Roofing company for repairs done. So I called roofing company and asked them about repair.. Was told the breaks in Tiles were dirty and old not consistent with a newer break. He filed a claim with my insurance and it was declined since he filed the claim against my 2023/2024 policy not my 2021/2022 policy. We did not cause any damage to his roof. We were trained to walk on tile roofs years ago. Damages were years old. If you cause damage to your neighbor's house you should be informed before repairs are done. if you have any Questions regarding this please let me know and I can show you the corresponding paper work.

5.0 LINDA GRASSI October 2023 via Google
I have used Quality painting since 2006. Not only for interior and exterior painting but also the refacing and change of color on my kitchen cabinets and staining of my large exterior deck. They are professional and do a wonderful job they always clean up and leave the property in good order. You won’t be disappointed.
5.0 Sarah J January 2023 via Google
Darrin and his team were great! They painted the whole interior of my first home and it’s an incredible transformation! Darrin also had great advice regarding color and design choices. In addition to painting, the team also moved some strangely placed cabinets and made the entry and kitchen so much better and more functional! We were moving in as they finished painting, and Darrin and his team were very accommodating. If you’re looking for a team who will take care of your house, call Quality Painters!
5.0 Heather Massie November 2022 via Google
Darrin and Vern and the whole team were incredible. They came on time, were friendly and accommodating, and knew exactly what they were doing. They did an amazing job transforming our chipped, faded old house into looking brand new! We definitely recommend them!
5.0 Hanford1821 September 2022 via Google
Darrin and his team did a wonderful job. My house was sorely in need of exterior paint. I interviewed three companies and went with quality painters because I felt they used the best paint and materials for my job. They were fairly and competitively priced as well. They even stained my garden bridge at no cost. His crew was very polite and helpful with any questions I had. They were super professional and very neat. I couldn’t be happier with how the project turned out and wouldn’t hesitate to use them again.
5.0 Stacy Tormey July 2021 via Google
Darrin Rogers and his crew did an incredible job at our home. We had our kitchen cabinets refinished, interior and exterior painted. They also fixed the dry rot. The crew was always on time, and were vigilant about prep work. They were always kind , courteous ,respectful and friendly to our dogs! We will definitely use their services again in the future!

Response from the owner

Thank you so much it was a pleasure working for you.

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