Response from the owner
We regret that we could not get to you last week on Thursday, the day you scheduled for, and that you elected to go with another company. That day all of our plumbers except for the one assigned to do the work at your home already had very time sensitive, pressing, all day jobs that were presceduled to get started on early in the morning. Although the plumber assigned to you was called out to an emergency job early that morning we still had every intention of having him still come out to install your regulators and the extra line for your home as planned for that day. It wasnt until the morning started to progress forward in time that he realized he would not be able to get to you as planned due to him still diligently working to restore water at an elderly lady's home where she called very early that morning and said she had been without water since the day before so we had him rush right over. It was around mid morning at the time that he realized he wouldn't be able to make it to you as planned and we had to make the decision to attempt to reschedule with you since her emergency took presidence. Each and every customer and each job is truly important to us, we care greatly about the work that we do, our customers and how we serve them. We take pride in striving daily for complete satisfaction with every customer so we are very sorry to hear about your dissatisfaction. Sometimes there are circumstances and emergency situations that arise out of our control to where we may not be able to stick to our schedule as planned. Normally in a situation like that we would have just had one of our other plumbers come out that day in his place but each of them on that specific day were already on very pressing jobs that would take all day. That was a rare occasion but again sometimes there are circumstances that arise out of control to where true emergencies take presidence. Under these circumstances I do not think a two star review is warranted in this situation considering we gave you a free estimate, you called us back a couple weeks later after getting multiple other estimates from other companies to schedule a day for us to do the work at your home and we were unfortunately not able to get to it that day due to the circumstances listed above so we attempted to reschedule. The attempt was denied which resulted in us not performing any work at your residence. Again, we are so sorry if you were inconvenienced, we would love to speak with you more about this matter. Please reach out to us at info@allstarplumbs.com
