Rooter Hero Plumbing & Air of Elk Grove

Not a good experience. RH responded quickly and fixed my water main leak on same day for $2800 +. Then my water bill went from $45 to $318. I get a notice from the water company that my water usage is unusually high. My ground around their repairs is soaking wet. I called RH back for a recall. In three days their foreman came out and advised me that I needed a whole line replacement for $14K!! Yikes! I told them to leave as I was going to get other estimates. An other company came out and repaired RH's repairs for $500. In my opion, Rooter Hero Company surely was taking advantage of the elderly. I believe RH over charged me for their original repair and they were trying to get much more dollars from me. Time to call the Licensing Board and the Better Business Bureau! A very dissatisfied customer.

Overcharged $2500+ for a pinhole leak in the ceiling. Technician misquoted $1500 for two 10 foot lengths of copper pipe when he only used maybe 2 feet of plastic pipe and a few connectors. Brought this up with management and no resolution yet. Got an independent review from a more reputable company and the market quote would’ve been half the cost.

Jacob and his partner arrived early, made the necessary repairs and vacuumed the room they were working in prior to leaving. They also ensured I was completely comfortable with the fix and encouraged me to contact them if I had any questions or concerns. 5 STARS from this now warm and cozy customer!!!

Thank you Kevin for his great service. He is a young nice man. I will recommend for his service to any one I know. Thanks again Kevin.

Shane was my technician. Knowledgeable. Well mannered. Professional. Showed me the problems. Gave me multiple options and fixed the problem fast. Very reliable. Highly satisfied. Thank you!!

Chris was very professional and knowledgeable in rapidly resolving our plumbing problem. He willingly shared information on what he found to help prevent or minimize future issues. Performance outstanding!

Shane came on short notice, same day and did a great job! After the inspection he gave us a thorough explanation of the issues that needed to be fixed and additional reccomendations. We were able to pick which services we wanted based on the information he provided. After, he did an additional walk through to make sure everything was working properly again and to ensurr nothing was over looked. I would definitely request for his help again!

Kyle Koenig arrived at my house within 30minutes and quickly helped me find the source of the leak with professional skills. The excellent staff also patiently explained three different methods to me! I'm glad to have contacted Rooter Hero and it's worth recommending