Oro Pro Plumbing, Inc.

Chris B., the technician that came out was very cordial and professional. I don’t believe what I was charged for was fair. He did spend time on hold waiting to talk to the hot water heater manufacturer, so from a time perspective I understand perhaps the cost. I question whether a seasoned person would have needed to call the manufacturer in the first place to complete checks. I did not move forward with their recommendation to install additional equipment as I wasn’t confident that would solve the issue and did not want to sink further money indefinitely. I am seeking a second opinion. As of now I unfortunately would not recommend Oro. Update to post - I did get another opinion and the issue was with the hot water heater itself. If we went with the recommendation from Oro, then we would have incurred unnecessary cost and not fixed the issue.

Alejandro arrived on time, inspected the job, got a quote then proceeded to do the job. He was well prepared, explained what he was doing, cleared the drain, tested it multiple times, before he cleaned up and carefully put his tools away. I would definitely recommend Alejandro and Oreo Pro for any plumbing emergencies.

Oro Pro Plumbing and Chris B are the best! A previous plumber replaced the mixing valve, but shower head was still dripping. Chris B saved the day by just adjusting and greasing the gasket around the mixing valve. He also cleaned up the shower tap and caulked around the fixture. Exceptional service! Thank you so very much Oro Pro and Chris B! I will recommend you to anyone needing help.

I had a leak coming from below my sink. Anytime I'd run the dishwasher or garbage disposal I would end up with a puddle on the kitchen floor. I called Oro and set up an appointment. I received a call 20 minutes before they arrived, as well as a text with a picture and name of the repair-man who would be helping me. Enrique S was the one who helped me; he was professional, arrived on the early side of the time-window, didn't try and upsell me, and made it a good experience. I would recommend using Oro and Enrique again.

Jonathan the owner was responsive & professional. He provided a cost range for the job prior to setting up the appointment and let me know about a site visit charge that goes towards the total cost of the job. He took the time to answered my clarification request and did so in a kind manner. Great customer service which is much appreciatedI. I then received my appointment confirmation with a 2 hours window. Chris called me to let me know he was 15 minutes out. Chris & his colleague were on time and efficient with resolving my clogged shower/tub. They came ready to tackle any drainage issues with al their equipments, they only needed the small equipment and were in and out with 45 minutes. They used mask and shoe covering and gloves during their visit. It’s my impression that Jonathan and his tech have a great supportive working relationship. I appreciate a company that takes care of their employees. I would use Oro Pros for future jobs and happily refer them to friends and family in the area!.

Our restaurant basement flooded in Nov 2019 and again in Feb 2020. Turns out the city pipe was broken, but Oro Pro was resourceful and considerate to ensure the best work was done at different stages to ensure restaurant and tenants could operate to avoid additional financial hardship. Despite having other larger/lucrative project; the COVID Shelter in Place; permit dept. closed, and the rain; they finally completed the work 6/3/20. A lot of the work had to be subcontracted, but thankfully the estimate is what we ended up paying for. No surprise additional costs since my husband (retired contractor) supervised the entire project. We are happy and relieved this large expense is behind us and we recommend them as an honest, hardworking, and professional plumbing service. Thank you to all at Oro Pro.

Recently I purchased a bidet attachment for my toilet and attempted to install it myself on my very old toilet. During installation I must have broken something which caused a serious leak from the tank. I had to turn the water supply off and had NO use of the restroom. Disaster!! I reached out to Oro Pro Plumbing and they were able to provide service immediately. I even received a text when they were close by for my appointment. The gentleman who arrived was fast, efficient and friendly. Also very mindful of current COVID-19 protocols. I would 100% use their services in the future and recommend them to anyone in need of plumbing services. Thanks!!

I had a great experience with Oro Pro Plumbing. They responded very quickly via email, provided a quote, and called before heading over to my apartment. Although we found that the issue wasn't plumbing related, Chris was very thorough in explaining my situation and what they inspected. They also send photos directly to your email after they are done. Would call again if I need future plumbing services!