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Plumbing San Jose, California

Roto-Rooter Plumbing & Water Cleanup

4.7 (1,214)

Roto-Rooter Plumbing & Water Cleanup, 175 Bernal Rd #100, San Jose, CA 95119

Roto-Rooter Plumbing & Water Cleanup — photo 1

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4.7 on Google (1,214)

5.0 Melanie Lucken May 2024 via Google
As I know next to nothing about plumbing, I didn’t know why toilet tank wasn’t filling. It ended up being a very easy fix. Douglas was professional, friendly and made sure toilet was in working order again. Thanks Douglas!

Response from the owner

You're welcome and thank you for your kind words, Melanie! It was a pleasure helping you with your toilet. We're glad we could resolve the issue for you efficiently.

5.0 Charlene McAulay May 2024 via Google
Great service! I placed a call for an emergency plumbing issue at about 3:00. A very pleasant, competent plumber was here within 30 minutes and by 4:00 the problem was resolved and he was gone. I will not hesitate to call them again if needed!

Response from the owner

We're delighted we could assist you promptly and effectively! Thank you for sharing your positive experience with us!

5.0 Scottie Ornelas-parrish April 2024 via Google
Bryan Aguilar is one of the most professional people I have ever met... He is kind courteous and explained the issues so well.... Mind you he came later in the night.... Was so happy to have Bryan on the job to deal with my plumbing issues.he made it so easy!!! I recommend Bryan Aguilar first off but also the services ofroto-rooter San jose

Response from the owner

Thank you for your kind words about Bryan and our Roto-Rooter San Jose services! We truly appreciate your recommendation.

1.0 Jaleh Bamasian February 2024 via Google
The technician came and charge me for distinguished service for $195. He said he was going to see if the part is available and he will come back to change the part. He said he will communicate with me, but nothing. He vanished. No communication. I don’t know if the part is available or not. I paid $195 just for him talking without any result.
5.0 Daniel P. Ray February 2024 via Google
The experience of fixing my parents' overflowing toilet was efficient, prompt, and friendly. They showed up on time, communicated well - which was appreciated since I couldn't be on site - and did what they said they'd do. It was expensive but hey it was an emergency and they performed a vital service.

Response from the owner

Thank you so much for your kind words, Daniel! We're glad we could help with your parents' overflowing toilet. We understand emergencies can be stressful, so we always strive to provide efficient and prompt service. We appreciate your understanding of the cost involved and are grateful for the opportunity to assist you.

5.0 Sarah LoPresti January 2024 via Google
Thank goodness for Theo! We called RR because water/debris was backing up into our tub anytime we ran water elsewhere in the house. Theo arrived exactly when we were told he would and quickly diagnosed the issue and told us the plan. He went over the quote and the paperwork and got to work. Thankfully he was able to clear the clog and helped us understand our unique plumbing situation to better prevent future issues. He was respectful, friendly, efficient, and cleaned up everything after himself! Thank you!!

Response from the owner

Thank you, Sarah! We're so glad that Theo was able to quickly diagnose and resolve the issue for you. We appreciate your kind words and are grateful for your feedback.

5.0 Mario Pena December 2023 via Google
The technician Jacob explained everything to me and answered all my questions before he started with the project. He was prompt, courteous and left the work area clean. We would definitely use Roto-Rooter again if needed. Happy holidays

Response from the owner

Thank you, Mario! We appreciate your kind words and are glad to hear that Jacob provided excellent service. We look forward to assisting you in the future. Happy holidays!

4.0 Dianne Van Voorhis December 2023 via Google
Workmen were prompt in responding to my call to clean out a stopped up line that was about 40’-50’ long. Fellow was very polite and explained what they were going to do. Cleaned up roots and were pleasant. Job took about 30 minutes, They also sent out another guy who ran a camera through the line, too. Only thing was that I was bowled over with the price. I had not asked them the basic cost when I initially called them and was not expecting this to be such an expensive project. That was my mistake that I’ll not make again!

Response from the owner

Thank you for your feedback, Dianne! We appreciate your kind words about our prompt and polite service. We apologize for any surprise regarding the cost. We strive to provide transparent pricing in the future. Thank you for bringing this to our attention.

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