Very efficient and expedited process. They replaced our entire roof underlay in 1 day. Used upgraded materials to extend the life of the replacement.
Roofing Rapid City, South Dakota
Weather-Tite Exteriors
Weather-Tite Exteriors, 1700 Seger Dr, Rapid City, SD 57701
From the review pages
Write a review4.8 on Google (243)
Based on the 8 reviews on file.
My wife and I had much apprehension with the repair of our home after a recent hail storm. It required a new roof, windows, siding, fascia and gutters. Tom Chandler of Weather Tite Exteriors made the daunting task effortless. He explained the entire process in great detail to include cost. He monitored the repair through every step and the work was accomplished beautifully. We are so happy with the outcome!
Response from the owner
Thank you so much, Mike! We appreciate you choosing us as your contractor. Tom enjoyed working with you on your exterior project. Customer satisfaction is our #1 priority! We apologize for any hardship you experienced during the extreme weather!
Melvin in Rapid City has been working on our roof in the office we lease and he has been such a pleasure. Every morning that he goes on the roof he makes it a point to come in the office to say good morning with the biggest smile just to let us know he will be up there working so we aren't startled by the noise. He has been very professional while exuding happiness and kindness. His customer service is a great quality for your company.
Response from the owner
Thank you, Breanna! Melvin said he appreciates the great feedback! We thank you for choosing us as your contractor.
Great communication all along the way. They used a large crew and completed the job in one day, where all other estimates were for 2 to 3 days. The roof looks great and they cleaned up everything before leaving. They followed up to make sure everything was done properly. I can recommend them without reservation.
Response from the owner
We're thrilled to hear about your positive experience! Providing excellent customer service is our priority. Thanks for choosing us as your go-to contractor!
My experience with WeatherTite has been pretty good! I purchased my home in 2023 and had learned my roof had been replaced by these guys in 2018. My husband and I found that we had a couple of roof leaks and called the company as we were told when purchasing my home, the warranty transferred. When I called, a project manager came out to look at the roof and told me that there was some patching that needed to get done. Later that evening, I got a call back basically saying the warranty wasn’t transferable. I asked to speak to someone above him, and he connected me with Sam. Sam was so accommodating and explained to me that the company had never been called to ask to transfer the work but that they would come and do the repairs free of charge. We just bought this house and have an 8 month old son so I was completely relieved. Sam held up his word and not a week later, we had someone at our house. The individual working on the house, Melvin, did an incredible job and was so kind. All in all I am pretty happy. I will say the reason for 4 stars is because of the project manager. From the moment Nick came out to the house, he wasn’t the friendliest. It seemed like he really wanted to wipe his hands of the situation. I asked him for a work order or a synopsis of what work was done so that I had it for myself and my insurance, who is claiming that my roof has issues (please note they are looking at old images of the roof as the picture they provided was before 2018) so I just wanted to provide them with some sort of documentation. I was told that I needed to pay $650 for a report. He ended up sending me the work order, but told me anything more than that was a minimum $650 (including after pictures lol). I hope to be able to continue to use WeatherTite for any roof maintenance going forward, but I will be requesting a different project manager. Thank you, Sam for taking the time to send one of your team members out and communicating with me about the process and for educating me on my type of roof.
Response from the owner
Thank you so much, Tanner. Customer service is our #1 priority. We hope this review will help Nick. We appreciate the honest review because everyone could use room for improvement. We love hearing your feedback, and if there is anything Weather Tite can do for you let us know!
Brock arrived to evaluate my roof for appointment time and date set and agreed upon in Apache Junction. I felt like he was honest and took my concerns seriously. He explained his concerns, took photos, and followed up promptly with his emails and costs. My new roof was completed in a timely manner and debris was cleaned up immediately as well. They are not the cheapest roofers but they did the job quickly, efficiently, and correctly. Would definitely recommend!
Response from the owner
We're thrilled to hear about your positive experience with Brock! Providing excellent customer service is our priority, and we're glad they were easy to talk to and helpful. If you ever have another roofing job or if you need assistance in the future, don't hesitate to reach out. Thanks for choosing us!
I recommend Weather-Tite in Rapid City. I picked them to work an insurance claim to replace roof, gutters, and window wraps. I am 100% satisfied for 3 reasons. First – quality workmanship. Second – quality materials. Third – timely communication. They answered every phone call or text, usually the same day and always within 24 hours. They also communicated with my insurance company just as quickly.
Response from the owner
Thank you Mr. TMO! Thank you for the kind words, and choosing us to be your contractor.
Having a roof done can be difficult for most homeowners but Tom and his crew made it a little easier. Tom was very knowledgeable about the products and install techniques and the lead roofer, Hector, was very fast, clean, and precise. I am a retired roofer, and the job they did on the class 4 roof was A+. If there was anything negative, I would say it would be scheduling. I was not made aware of when they would start. They just showed up. The gutter crew was fast and efficient and were attentive to location of downspouts and how the gutter would drain. All in all Weather-Tite was a great value and the Class 4 shingles dropped my homeowners insurance premiums about 40%. I would and have recommended them to my neighbors and friends.
Response from the owner
Wow, thank you, Jerry, for the fantastic review! Tom and Hector will love the kind words.