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Security Systems Fairview Heights, Illinois

PASS Security - Powered by Zeus

4.8 (57)

PASS Security - Powered by Zeus, 15 Executive Dr Suite 6, Fairview Heights, IL 62208

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4.8 on Google (57)

5.0 Barb Smith April 2024 via Google
We have been using PASS alarm system for a while now and added some security cameras this week. Ricky McGeehan is the gentleman who installed our cameras. He was here working in our office for 3 days and I must say, he was a joy to work with. He was friendly, helpful and respectful. Our entire team, specifically the owner of our company, were extremely impressed with Ricky's work and the way he paid attention to the details, asked us questions along the way and the patience he displayed with our questions. Ricky is an asset to the PASS team and we will definitely share our experience with others. Being in the service industry ourselves, we understand how important each member of the team is to our business and all too often, we hear only the negative feedback. We thoroughly enjoyed having Ricky as part of our team for those 3 days. In addition, I had a few questions today and when I called the support team for assistance, a couple of times today, I talked with Stephanie Given. She was extremely friendly, helpful and very patient with me. I'm not super tech savvy and sometimes it shows. I often feel silly asking some of the questions and needing additional instruction. She was a joy to talk with and never made me feel silly for asking questions. Ricky and Stephanie are both great assests to the PASS team.

Response from the owner

Thank you so much, Barb! We couldn't be happier to hear how satisfied you are with the security camera installation work Ricky did at your office. As well as your positive experience when talking with our Client Support team, specifically, Stephanie, as you mentioned. We love working with our commercial security customers and always appreciate getting positive feedback so we know we're on the right track, or to make improvements in areas that need our attention. It goes both ways. Thank you, again! We look forward to serving your business for years to come. PASS Security Team

5.0 Briana Foster August 2023 via Google
I hired PASS security to install cameras & a security system inside & outside of the animal hospital that I manage. Dylan and his colleagues have been so helpful & easy to work with from start to finish and checking in along the way. Any concerns have been addressed promptly. The mobile app is extra convenient as well. I’ve recommended PASS to others & will continue to do so!

Response from the owner

Briana, thank you so much for your 5-star review! We’re thrilled to hear how satisfied you are as a new PASS Security customer and the great job Dylan, and the rest of the PASS Security team did when installing security cameras and a security system at your business. And thank you for spreading the word. We look forward to serving you and providing excellent customer service for years to come.

5.0 fionaa hill February 2022 via Google
We are first time home buyers building our first home. Dylan Whicker is amazing! He is very patient with answering all of our questions. He has always been available when we needed him. He provided suggestions for things that we had not considered. Dylan's customer service is phenomenal. We have had many interactions and we consider him family! We are grateful that we will have this service to cover our family while we are home and away from home. Definitely give Dylan a call, you will not be disappointed!!

Response from the owner

Thank you so much for the five star rating, but especially for the kind words about Dylan, he seems to have that effect on PASS Security customers. That's a good thing! He is extremely knowledgeable and enjoys working with his customers when designing their home security systems. We hope your new security system keeps your family safe for many years to come! Thank you again from all of us at PASS!

5.0 S Lawrence November 2020 via Google
The City of Florissant has been doing business with Pass Security for 7 years. They started by providing a video surveillance system for just one building in our City. Due to the success of that project it has now grown to an interconnected system spanning 14 different sites. Our sales representative Brad Pickett and technician Troy Basden have provided amazing service to us throughout our time with them. Their system knowledge, product knowledge, technical knowledge and personal attention they give to us as a customer keep us coming back to them. Their prices are very competitive as well. I highly recommend doing business with Pass Security.

Response from the owner

Thank you to the City of Florissant--a gem of North County--and your great staff. We have enjoyed working with the people who represent this great city and we value your trust in us and your patronage. We look forward to many more years of continued service to your community to help keep your citizens secure. Thank you again. We support all that you do in Florissant!

5.0 Aaron Jones February 2020 via Google
Our installer was fantastic! In fact, I think that he should be moved into a leadership/ mentoring role! I absolutely think that the company would benefit from having more people that operate and treat customers like he does. He ensured that we had a quality install and also went over all of the existing hardware to ensure it was up to standard. He was meticulous and took great care in the way that he explained how to work the system to myself and also my wife. I highly recommend Pass Security and their systems.
5.0 Natalie Hoffmann December 2019 via Google
Our technician, Jason, was wonderful. He was thorough, knowledgeable and a joy to have around the house for several hours during installation. He was also patient with me while training on the new system. I'd highly recommend Pass Security!!
5.0 Sharon Hudgins August 2018 via Google
I had a break in one weekend and when I called them Monday morning the worked hard to get out and get my system installed asap. They were all easy to work with and very informative. From the time I spoke to the first person in Sales, to the Tech - David and the customer service team. 5 stars to David the tech, he was polite, knowledgeable, neat and patient with my many questions. I feel safe and secure know that PASS Security is installed and monitoring in my home. Thank you for providing a great product and keeping customer service number one.
5.0 Jordan Chitwood May 2018 via Google
Our company has utilized Pass Security for several years for installation, monitoring, and servicing of security cameras and FOB access systems. They recently installed new security cameras around our office building. The service was excellent as usual. We worked with our service rep to determine the best equipment for our needs and he helped us to understand how it would tie in with our current system. The installation was scheduled, and went off without a hitch. The cameras are working great, and the Project Coordinator at Pass Security followed up a couple of times after the installation to make sure everything went well and that we were happy with the service and product. They are a great company and a great partner for our business.

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