We have been using PASS alarm system for a while now and added some security cameras this week. Ricky McGeehan is the gentleman who installed our cameras. He was here working in our office for 3 days and I must say, he was a joy to work with. He was friendly, helpful and respectful. Our entire team, specifically the owner of our company, were extremely impressed with Ricky's work and the way he paid attention to the details, asked us questions along the way and the patience he displayed with our questions. Ricky is an asset to the PASS team and we will definitely share our experience with others. Being in the service industry ourselves, we understand how important each member of the team is to our business and all too often, we hear only the negative feedback. We thoroughly enjoyed having Ricky as part of our team for those 3 days. In addition, I had a few questions today and when I called the support team for assistance, a couple of times today, I talked with Stephanie Given. She was extremely friendly, helpful and very patient with me. I'm not super tech savvy and sometimes it shows. I often feel silly asking some of the questions and needing additional instruction. She was a joy to talk with and never made me feel silly for asking questions. Ricky and Stephanie are both great assests to the PASS team.
Response from the owner
Thank you so much, Barb! We couldn't be happier to hear how satisfied you are with the security camera installation work Ricky did at your office. As well as your positive experience when talking with our Client Support team, specifically, Stephanie, as you mentioned. We love working with our commercial security customers and always appreciate getting positive feedback so we know we're on the right track, or to make improvements in areas that need our attention. It goes both ways. Thank you, again! We look forward to serving your business for years to come. PASS Security Team