What a great company to work with. Austin is so knowledgeable and very professional yet I feel like I have always known him. He is warm and caring and customer service is very important to him. He took time to show both my husband and me how to operate the system on our phones. He made sure we understood it and waited for all Our questions. I am very satisfied with the system so far and very happy that Austin was taking care of us. Being from Chicago originally we have experienced a lot of lack of service but we feel that Austin gave us 1000 per cent ! I would definitely recommend this company. I
Security Systems Franklin, North Carolina
Southern Alarm & Security
Southern Alarm & Security, 311 Highlands Rd, Franklin, NC 28734
From the review pages
Write a review5.0 on Google (36)
Based on the 8 reviews on file.
Fabulous Starlink experience. Austin was very professional, installed Starlink seamlessly and we are very happy with the increased internet speed! Highly recommend Southern Alarm, Austin and Starlink.
Response from the owner
Tammy, Thank you so much for the kind words regarding Austin. I am so glad the Starlink installation went well. If you need anything else, please give us a call! Thanks! Mark
Austin and Harold are great to work with. Patient, knowledgeable, and enthusiastic. Very concerned about customer satisfaction.
Response from the owner
Lynn, Thank you for the kind words regarding Austin and Harold. Glad they were able to take care of you. If you need anything, please give us a call! Mark
Outstanding! The Eufy cameras are awesome! So happy to have finally found what we have been looking for. The installation was clean and professional. Thank you very much to Austin! He explained and installed apps in our phones step by step & answered all our questions. Austin & Harold are great assets to your company.
Response from the owner
Thank you so much for the kind words. Austin and Harold are great. If you ever need help, please give us a call!
We had the best experience with our Starlink installation from Austin and Harold with Southern Alarm and Security. They are so knowledgeable, helpful, professional and went the extra mile in several ways with our situation. The back office staff is also very courteous and professional. I cannot recommend them more highly!
Response from the owner
So glad the team was helpful. Austin and Harold do a fantastic job. We appreciate you working with us!
Austin and Harold were very easy to reach prior to our installation. As well as very professional and nice day of. They walked my family and I through what they were going to do and got it don’t very quickly. We are very happy with our experience and new Wi-Fi
Response from the owner
Joe, Thank you for the words regarding Austin and Harold. They are a great team. Please let us know if you need anything. Thank you for working with us! Mark
Austin and Harold, from Southern Alarm and security, were beyond professional and respectful. They installed our equipment fast, yet efficient! We are so happy with our new wifi “starlink” Thanks Austin and Harold!!
Response from the owner
Gabi, thank you so much for the kind words. We appreciate you working with us and hall to demo any time you need. Thanks! Mark
The representative (Austin Fleming) for Southern Alarm & Security who installed this service for my mother was extremely helpful, courteous, professional and very patient. He always returned calls and in a very timely manner prior to the installation. We are very grateful.
Response from the owner
Elaine, So happy to hear Austin was helpful and we are happy to be protecting your mom's home. Please feel free to reach out with any questions you may have. Mark
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