Very professional and knowledgeable, help resolve my issue quickly. Shannon was great!
Response from the owner
Thank you for the kind feedback, Jeffrey! We will be sure to pass this along to Shannon and the team.
Security Systems Oakland, California
Safe and Sound Security, 2201 Broadway 4th Floor, Oakland, CA 94612
4.8 on Google (57)
Based on the 8 reviews on file.
Very professional and knowledgeable, help resolve my issue quickly. Shannon was great!
Response from the owner
Thank you for the kind feedback, Jeffrey! We will be sure to pass this along to Shannon and the team.
Tom was perfect and crew were top notch. They got the issues of a old system someone else did, figured out and back up running better. I recommend this company by far over all others.
Response from the owner
Hi Kris! I'm glad to hear that everything went well. We appreciate the kind words and look forward to working with you on future projects!
I was on the look out for a company that could help keep our buildings safe, and after shopping around our team settled on Safe and Sound and we couldn't be happier. The customer service is top notch, and they have gone above and beyond to help us. In fact when we had questions about an unrelated issue which they didn't work on, they got us in touch with a company that could help us. Whenever we communicate with Safe and Sound it's always a clear and concise conversation. Other competitors should take notice and follow suit, because their professionalism and service should be the gold standard. Thank you Safe and Sound team!
Response from the owner
Thank you for the detailed feedback, Carlos! I will be sure to pass this along to our team. We look forward to continuously working with you!
I wanted to give a big shoutout to Tom, Shannon, and Valerie for their prompt and thorough customer service, as well as (I want to say Scott) - the tech who most recently visited our facility - my apologies if I got the name wrong! They all listened carefully to the issues we were experiencing and not only worked swiftly to resolve them, but explained each step of the fix and each and error code in detail, AND taught me some troubleshooting tips. Big ups on the attention and assistance from this team!
Response from the owner
Thanks, Matt! I am passing this along to the team. We look forward to continuously working with you!
Scott and Jeremy did a Awesome job, they were fast with putting in all the long cable lines and installing the screens as well as being very professional. They took there time training me on the system until I was comfortable , and help with the best sound they they had on the door bell sound. Alta Bates Summit Medical Center Appreciates you!!
Response from the owner
We appreciate you, too!! I will be sure to pass these kind words for Scott and Jeremy to upper management. Thank you, Heaven!
Scott came out and replaced our nvr recorder. He was prompt and fantastic. He gave me his mobile # if I had any issues after he left. He really was fantastic
Response from the owner
We appreciate the feedback, Bob! We will be sure to pass along these kind words to Scott and we look forward to continuously working with you. Thank you!
Safe and Sound has been an excellent choice for our business. Scott and his crew made the entire installation process seamless. They were on-time and prepared, had answers to any and all questions, were able to make changes on a dime, and kept an incredibly clean job site. From start to finish, the entire process has been so easy to navigate. Cannot recommend them enough. We will now use Safe and Sound for all of our facilities. Thank you Scott and Team!
Response from the owner
We appreciate you taking the time to share your experience and hope to work with you on future projects! I will pass your review along to Scott and our team. Thanks, Staci!
Safe and Sound Security was incredibly prompt, professional and pleasant to have on site during the install! Scott was very attentive to detail- Very happy to be a customer! Also, whenever I have a question and need to call customer service, they always answer the phone right away and I do not need to be transferred to multiple reps to get a resolution.
Response from the owner
We appreciate you taking the time to share your experience and hope to work with you on future projects!
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