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The Local Register Home Service Pros

Security Systems Ogden, Utah

Link Interactive

4.7 (1,033)
Call +18778265443 linkinteractive.com ↗

Link Interactive, 4155 Harrison Blvd, Ogden, UT 84403

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From the review pages

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4.7 on Google (1,033)

1.0 Marlene Gonzalez March 2024 via Google
We had Link for the time of the contract the same one they lied about having in the first place. Secondly their service and response time to events aren’t great nor what we paid for. Then when I contacted them at the beginning of this month because our contract is up FINALLY!! There were more lies and unnecessary issues after they took our last payment!!

Response from the owner

Thank-you for letting us know about your cancelation situation. We are sorry to hear of any trouble we were unable to reach a resolution for with you, and we are happy to assist should you want to investigate anything further in the future. We do also apologize for any miscommunication that occurred, that was not our intent. We take the closing of accounts very seriously and always strive for clear communication between both parties. I see that we sent you the cancelation document with the terms listed and requested the effective date of the cancellation to be chosen by you. The account was then closed on the requested date of 3/14/24 which was sent to us on 3/1/24. We never want to assume the needs of any individual account and do rely on the written request to guide both us and the end user to know what will happen and when.

1.0 Katie York February 2024 via Google
I was a customer for 6 years, they then chose to increase my monthly payment by 10$ without warning or notice. I found a better company for less than half the price and far better service, devices and monitoring. When I attempted to cancel they told me I would still have to pay the following month because the “cancellation team is 3-4 weeks out.” A day later I got a docusigned letter stating my account was officially canceled, I no longer have access however they still plan to take my money next month…..extremely shady customer service. Do your research, there are far better companies/plans with more monitoring and perks for a fraction of the price.

Response from the owner

We are sorry the rate increase and need for 30 days’ notice caught you off guard. That was not our intention. The notice for both of these situations are discussed in the alarm agreement under section 3, payment and section 4 Term, renewal and expiration. Our monitoring agreements are written to provide notice that increases are a regrettable part of our industry and can occur annually in some cases. Due to the steady increase in operating costs, we ultimately had to increase our rates to match the expenses and continue to provide the same level of service for our customers. I do see that we offered to remove this increase for your account but that you wished to proceed with canceling the account, we are sorry to see you go. We do require 30 days’ notice on cancelations as detailed in the agreement to cover not only the pre-paid costs occurred to ensure your account is ready for uninterrupted service but also to allow the end user time to disconnect the service and avoid missed of false alarms. The cancelation document we send asks what date you would like the account closed by and can be selected to be closed at the End of the 30 days paid for cancelation, but the date listed was to cancel the account right away. Again, we did not intend to catch you off guard and I hope this helps to clear any confusion. We have gone ahead and covered that 30 days’ notice for your account so that nothing further is due and you will not be charged for March’s services. Do let us know if there is anything further, we can assist you with.

1.0 Jennifer Scotto January 2024 via Google
Horrible service and poor customer service. I bought a home and had the service transferred over to my name but nothing was ever reviewed with me regarding cancellation fee. It’s only been less than 30 days and I cannot cancel or I have to pay the prior owners 10 month agreement price left over. I would never recommend this company and will make sure everyone is aware of the poor service they provide.

Response from the owner

We are sorry to hear about the confusion with the cancelation process and we would love the opportunity to discuss a resolution with you. We have not been able to reach you, however we did send out an email with some options for your service and look forward to hearing back from you and helping to resolve your account. Do let us know if you have any questions.

5.0 Nicolas Lalaurette December 2023 via Google
Jared was the specialist who helped from start to finish. Very helpful rep and very patient. I spoke to him in three different occasions throughout the year until I decided to pull the trigger and leave my current alarm company. Never felt pushed to make a decision. Service is still to be seen, but based on the customer service I received I'm sure I won't have any issues.
2.0 christopher wightman December 2023 via Google
Ok customer service. Cameras and system is mediocre. Doorbell camera works 3/4 of the time. App isn’t great, Ring is way better with the ability to set motion zones which this doesn’t do. Monthly cost is more than other security systems. Cancelling is a major pain with lots of hoops to jump through, time involved and can only be started during their open hours. This includes completing a Docusign document with lots of required fields. Then you still have to pay for the next payment, so since I’m cancelling 10 days into this period, I’m paying for 50 days I’m not using it.

Response from the owner

We are sorry to hear about your trouble with your cameras and App we would be happy to look into those troubles with you if you would like. I do see that you have already signed that cancelation document and it has been sent to processing for you. We do take the cancelation of accounts very seriously as it stops the monitoring protection for our customers’ homes and property. We would never want any miscommunication when it comes to canceling and that is why the DocuSign is sent out with the items to fill in. We appreciate you taking the time to fill that out. We would like to take care of that January payment for you, voiding the 30-day payment need for your system troubles. We appreciate you letting us know about this and would love to help you if you decide to join us again in the future.

5.0 Eric Kennedy December 2023 via Google
Link Interactive has excellent and professional customer service. I've worked with Brooklyn numerous times over the last several years and she is always friendly, professional and solves all my issues and she has helpful tips to make my system work better.

Response from the owner

Thank you, Eric! We appreciate your kind words and loyalty over the years. It's wonderful to hear that Brooklyn has consistently provided excellent service and helpful tips. We're grateful for the opportunity to assist you.

5.0 Tim Coyle September 2023 via Google
Had current panel for 6 years now and needed to upgrade panel. Contacted Link through text message because I have a busy schedule and didn’t have time to call. Connor was very helpful and up front with everything. Didn’t waste time trying to sell me on things my family didn’t need - he listened and answered any and all questions I had. I thought upgrading might be a hassle, but all we had to do was pay the cost of the upgraded panel, and once that is installed we will contact them so they can sync all existing sensors and other equipment in our home to the new panel. Very easy. We even got a $200 credit on the new panel because we signed on for another 3 years with them, because we have no plans to switch to another security monitoring provider. My only concern was if we move during those 3 years - but Connor told me we can take all our equipment with us to our new house and hook it up there, and then simply update our address with Link. The system is completely portable and transferable to a new residence. It’s so easy and convenient.

Response from the owner

Thank you so much for your kind words, Tim! We're grateful for your loyalty and thrilled that Connor was able to assist you so well. We appreciate your trust in us and look forward to continuing to provide you with easy and convenient security monitoring.

5.0 Jeff Pierce August 2023 via Google
Tech support is always so helpful and nice! When we moved to a new house, they helped me pair all the existing wired sensors with our 2gig keypads, even providing wiring diagrams and renaming sensors for me. They update firmware whenever needed, added our garage door controls in minutes, and are always willing to help with any issues we face.

Response from the owner

Thank you, Jeff! We're glad we could assist you with setting up your system at your new home. Our team is always here to help and we appreciate your kind words!

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