Security Systems Ontario, California
KPS Alarms, 760 S Rochester Ave # B, Ontario, CA 91761
4.7 on Google (286)
Based on the 8 reviews on file.
Rigo came in to installed my alarm system, not only was he fast but also very knowledgeable and explained everything to me in well detailed. I have yet to try the system but so far it looks like it was a great addition to my home.
This company has the worst customer service and incompetent technicians. I purchased my dream home and had it built from scratch. I had KPS install 3 ACTD and 5 FPC-6. Basically an ACTD is a hard wire for your Internet and the FPC is what they used to put the cords inside of the walls so that you can’t see anything once you hang your TV. When it comes to the FPC every single last one of them was installed on the left side of the TV when all TVs HDMI outlets are on the right side of every tv. The cords that came with the TVs are not long enough, so we ordered 10 feet HDMI cords and ethernet cords and guess what we can’t even get them to go inside of their premade slots. Needless to say it defeats the purpose of paying for that service. That’s not the biggest issue the biggest issue is that the ACTD none of them work and KPS will not come out correct their mistake I now have to hire electrician to fix the issue, which is now costing me around $5000… (I will most definitely be looking into getting an attorney to get my money back) WORST COMPANY EVER.
Response from the owner
We apologize for the inconvenience you've experienced with our services. My name is Brandon, and I am the Customer Care Manager. Can you please email me at byoungman@kpspowerhome.com or call into KPS and request to speak with me so I can help work on a resolution for you.
Update: 3/2/2024 Still have not received any support. I've even contacted Brandon from KPS after he requested me to reach out to him. He repeated the same fee of $170. Doesn't really make any sense. Why would you ask to contact you only to reject my cry for help?? I think they enjoy telling me I'm outside my service warranty and asking for $170. Just a guess........ These people are definitely in it for the money and nothing else. I highly recommended NOT using their services. --------------------------------------------------------------------------- Very unprofessional staff. Put me on hold 5 times. They have no idea what they are doing. We have a new Cresleigh home and was told the service is good till 01/2024. They were wanting to charge us $170 to come out and service their system. Date of experience: October 03, 2023
Response from the owner
I apologize that you are unhappy with the service. As we explained via email, your smart home system was installed over 3 years ago. The issue you are having with your garage door is not a device we installed and only helped program it. You also did not pay for any portion of smart home app which was provided by the builder. The issues you are having do not require us to fix and can be fixed by yourself. The white glove program you have was provided by the builder for 3 years. As previously stated, you are also beyond the 3 years and have not paid for any features.
2 weeks in and I’m not liking KPS at all. Camera quality is cheap. They won’t expand enough to cover my entire home and cuts off recordings. And only the doorbell camera has audio. My other cameras don’t have audio. Plus, the tech that came to install was very sloppy. Used my restroom and had diarrhea and left a mess. Moved my clothes around from my closet to access my cable box and didn’t put anything back the way I had it. I’m a quadruple amputee and cleaning after him was difficult.. And calling for customer service sucks! I do NOT recommend KPS.
Response from the owner
I deeply apologize for the issues you had with our service installation. The Home Technology Representative should have gone over the camera capabilities with you with you during your appointment with them. I will reach out to you do discuss more in depth your concerns and how we can remedy your situation and make you happy.
Rigo was perfect! Very informative and great customer service. He was very respectful of our home and didn’t try to strong arm us in with high pressure sales tactics. Rigo took the time to explain how to use the app as well as other equipment we can add on if we decide to. Thanks Rigo! 🙏🏽
Response from the owner
Dear Life, Thank you for taking the time to leave a review for KPS Alarms in Ontario. We are thrilled to hear that your experience with Rigo was perfect and that he provided informative and great customer service. We pride ourselves on providing top-notch service to all of our customers. We are happy to hear that Rigo was respectful of your home and did not use high-pressure sales tactics. Our goal is to provide our customers with the best security system solutions that fit their individual needs and budget. We are glad that Rigo took the time to explain how to use the app and other equipment options available. Thank you for choosing KPS Alarms as your security system supplier. We appreciate your business and look forward to serving you in the future. Best regards, KPS Alarms Team
This company has the most incompetent and uncaring employees. They setup the KPS Mycommand system in our condominium and they could not have stewed it up more. They had stuffed all the cables in the equipment box to the point that 3 cables were broken. It was such a mess that even their own technicians could not figure it out and their excuse was that “the builder had them on a tight deadline”. I literally called them 5 times and has 3 techs come out to no avail. We ended up paying an IT person $375 to fix the issue. If you have a choice in the matter DO NOT go with this company.
Response from the owner
Good afternoon. I tried reaching out a couple weeks back to get more information to better assist you but didn't get a response. I see you have multiple properties. the location that i show several service requests for, the tech stated they tested the data lines but when they plugged in your computer it caused a short. KPS is not a network service provider. We are limited on troubleshooting and do not perform the service work as you stated in your comment. If you can contact us back, I can better assist you.
Edgar from KPS Alarms did an excellent job fixing my sprinkler issue. The job was complete in no time.
Response from the owner
Thank you so much for the kind words, Carolyn! We are so glad that Edgar was able to help you with your sprinkler issue. At KPS Alarms, we strive to provide our customers in Ontario with the best security system supplier services. We are glad that you were satisfied with our services and we appreciate your recommendation. Thank you again for your review!
Rigo & Nick came to install & set up my home security system. I was notified by text when they were on their way & they completed the job quickly. They were polite and friendly & were able to answer all my questions.
Response from the owner
Thank you so much for your kind words, Cynthia! We are so glad that Rigo and Nick were able to answer all your questions and provide you with the highest level of service. We strive to provide our customers with the best possible experience and your feedback is invaluable to us. We appreciate your recommendation of KPS Alarms, your local security system supplier in Ontario. Thank you for choosing us!
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