ADT Security Services

Exclusive equipment, expensive monitoring, contracts. The equipment you buy is not transferable to another monitoring service speaking of service, it’s been shoddy and spotty. As an added bonus the representative on the phone all speak English as a second language. Normally, this wouldn’t be a problem if you placing an order for sale or cake, but following technical instructions to turn off the alarm that has been blaring for an hour not so wonderful.

I would give ZERO STARS if it was option. They are horrible lie about the contracts and harass you if you don’t sign up. We went with our judgement and didn’t signup or agree to going with their security and they still call at least 5 times a day

I would give a 0 if I could. The sales people were terrible but I went forward against my better judgement. Turns out they signed me up for a multi year contract I cant get out of even though I don't owe on any of the equipment. Be careful with their fine print or be smart and go with literally any other security service.

We've been ADT customers now for a year and a half and are totally dissatisfied. The monitoring service ADT provides is just fine, but the installation is overpriced, they charge $60 for service calls to fix their equipment which often malfunctions, and we are locked into a multi-year contract that it will cost us $900 to get out of. Be forewarned.

I was hoping to receive a customer survey after my security system was installed, but surprisingly, I did not receive one. Although I was tempted to let the experience go, I know that feedback is the only way a process can get better. 1) While the technicians spoke with courtesy, their actions did not reflect the same. Both technicians entered my house with muddy shoes/boots and tracked dirt everywhere. Neither of them asked if they should put on booties, brought anything to protect the floor as they walked in and out, or asked if they needed to remove their shoes upon entering. 2) While discussing what I wanted installed, we stood in the living room. Stood. Until one technician decided he was tired of standing, pulled out my piano bench, and sat down without asking permission. 3) I told the technicians that I wanted to reuse the current doorbell camera and lock after they replaced it with the ADT products. They removed the lock on the front door and set it off to the side, but didn't save all the parts so that I could reuse it. They either threw those additional parts away or took them. Weeks later, I went to install my original doorbell camera on a house I was renovating. I went back to where the technicians had placed parts they removed from my previous security system, and discovered the doorbell camera wasn't there. Again, they either took it or threw it away without asking me. 4) ADT sold me a floodlight camera as part of my security package. Just forewarning, they don't install the floodlights. You will have to hire a separate technician to perform that installation. 5) Being Active Duty military, and knowing that I would receive new orders in 2 years, I asked if ADT had a military clause to end my contract or suspend it until I return from an overseas location (options like these exist for phone plans and cable subscriptions). ADT does not offer a military clause. So, I have knowingly signed a 5 year contract for a service I will only use for 2 years. Overall, I am deeply disappointed with the quality of ADT's customer service - from the institution to the labor. The security system works great, but I probably will go with another service in the future.

My ADT representative did an outstanding job. He went over several packages to ensure I knew my options. Working with David, I feel safe and secure. He answered all the questions I had and walked me through everything I needed. I will recommend Mr. Jackson's services to others. Update: I gave Mr. Jackson a referral to one of my friends and he criticized him on his credit without knowing if he was a victim of identity theft. Change the rating from 5 stars to 2 stars

I am absolutely satisfied with the services I received from ADT Sales Representative David Jackson. From the beginning till completion of installation. David was thorough as well as PATIENT with me. I had many questions but he answered them all. I felt safe and comfortable with David. He was extremely professional and knows his products well. I will without hesitation recommend him to others.

We've had ADT since becoming homeowners 5 years ago. Jonathan Givens is our awesome technician! He is very knowledgeable and we have had all positive experiences with his services. We are blessed to have him servicing our system and answering any questions we might have.