Independence Renewable Energy, LLC

IRE was responsive and prompt from project start (April 2022) to installation (September 2023.) The install was fairly seamless, although they deviated from their initial installation plan and put our ground-mounted array in a place that receives considerable shade by 4pm, which looks likely to put annual production well below the initial estimates. They've requested we wait roughly a year to better estimate the shortfall before correcting it. Unfortunately, a year recently passed and about 5-6 emails over the course of a month have gone completely unanswered and unaddressed by IRE. I'm thankful I haven't had any issues with the system, because I'm not sure anything would be fixed under warranty within a reasonable time frame. Really disappointed with communication and after-sale service.

I had very disappointing experience with Norm/Alex and IRE. It started with solar proposal which took much longer than others but was quite attractive. I explained that warranty is important to me and that's why we agreed to upgrade panels and micro inverter to have full 25 years warranty. I also explained that my roof is 16 years old and they said they will come to take a look. During site visit they stated they are not the roofers so they cannot comment on the roof however they can install solar without problems and give full warranty. When we moved to contact i asked about few parts which were very favorable to them and shifting all kind of liabilities towards me (or limiting their liabilities). I also asked about part stating that they will not be liable for roof damages which was contrary to previous discussion. I also asked about warranty which states that labor is covered only for 10 years despite previous discussion of 25 years coverage. Surprisingly I couldn't reach them via phone for few days and they were not responding to my requests for call so this was email discussion. They ultimately stated that they are not interested in my project. I never experienced this kind of customer treatment. They were surprising difficult to contact or discuss with before they got my money so I cannot imagine how difficult it must be to work with them after they get your money.

We recently worked with Norm and his team from IRE and cannot begin to thank them all for the excellent job they did, from working with Norm on designing a suitable system, to having Eric and his team on-site for a 'second to none' solar installation. We would strongly recommend IRE if you are considering going solar, you will not be disappointed.

Work completed was replacing a 30 space main panel with a 42 space panel, running conduit and 220 wiring to Garage for electric vehicles as well as additional plugs and lights in shop. Mitch and Eric did a great job! Great communication, answered all my questions and completed work on time with a very competitive price! Would highly recommend independence for noble energy

Wow! Mitch and Eric were absolutely amazing. I needed my foyer light swapped out with a new one and after calling many electricians and services they were the only ones who were super responsive and by far gave me the best quote. They were affordable, professional, clean and very careful. Going forward I will be using them for any electrical services and will be referring them to my buyers/sellers if they need help! Thanks again Mitch and Eric!

IRe did a great job in installing my ceiling fan. They came on time, we’re very polite and professional. Cost of work was reasonable. Very neat and clean work. I highly recommend Mitch and his partner who did our work in Bolingbrook in mid September 2021

We chose IRE as our solar panel provider/installer because they are a local, family-owned company with the best price and warranty for what we wanted. We are VERY pleased with their work and service! They took care of all of the details, from permits with our village to installing them around our schedules. We highly recommend IRE to anyone looking to purchase solar panels for their home or business!

Happy Customer! I'm glad I shopped around when a national company came knocking at my door. Not only did I get the best price but I believe the best installers around. It was nice to talk to people who knew what they were doing and familiar with local codes and regulations. If you have any questions or need to talk to a satisfied customer, please reach out to me, I'm happy to recommend!