Florida Window & Door Solutions

We received quotes from several companies when looking to upgrade our back porch sliding glass door. Florida Windows & Doors Solutions was quick to respond, give us a competitive quote, and we signed the contract. That’s when it all went downhill: 1. We were quoted 8-10 weeks max and it took 17 weeks. We received little to no communication during this time. Our Sales Rep went nearly 3 weeks without returning texts/calls because he was “always on the road.” 2. When calling to inquire i was told multiple times I’d get an update yet it rarely happened. 3. When the door was finally received and installed, the installation was, and currently is very poor (see pics). They used a high gloss caulking on a Matte Black Door, got black paint on pavers and tile, damaged stucco and drywall and have yet to address a resolution. A service Tech came on April 9 and told me that they’ve had so many issues with this particular installation contractor they fired him. Since April 9 I’ve followed up twice and have yet to receive a response or resolution - complete silence. I realize some have had great experiences with FWDS but I’d do your due diligence and set very clear expectations with your sales rep on communication and installation.

I couldn't be happier with our windows & doors!!!! Our front door is stunning The windows have already made an enormous difference in how cool our house stays! Bernardo, his crew (& his wife, Sasha) were amazing...They worked hard to make sure everything was perfect...Our sales guy, Aaron Fecher is the best! He's friendly, honest ( yep, I said honest) , very knowledgeable & professional...Veronica was a great project coordinator who answered every question, & made sure there were no problems..I'd recommend them to anyone! Update: HUGELY upset over new front door..Barely works, the tech that you sent over did nothing to repair it. He actually made it worse. We now have to wait another 2-3 weeks for parts, & someone to "fix" a brand new 12K door!!!! This is absolutely unacceptable... Another update: Never replaced the front door, the kitchen window is STILL being repaired...DO NOT TRUST THIS COMPANY!!!!!!!!!! FIND A CREDIBLE ONE!!!!

We ordered these doors about six months ago we paid for half we’ve been giving four different delivery dates. The third time they finally came over but the doors were built wrong. We were giving another delivery date and then of course they didn’t show up again a very unprofessional company. If it wasn’t for my husband, I would cancel the order and go find someone else. hopefully when they do get here, the doors look better than the service has been. I’ll let you know.

There is a salesman named Frank, beware of working with him. He is a dishonest salesman. After he made the sale, he will not answer his phone or texts. It’s been 6 months and I am still waiting for my door. I have called several times and they just tell me to wait. I also ordered a sliding back door, the installation was scheduled many times and when they finally came, work was rushed and dents were placed all over the doors. Damages were documented but no one ever followed up about it. This company charges top dollar for windows and doors. The service is horrible. There is zero communication, service or any follow ups after they take your MONEY! I am filing a report with the BBB. If I don’t get my front door in the next month I am going to file a dispute on my credit card to get my money back because I never got the door! This is the worst supplier in Orlando!!! Be warned, save your money and find a credible company.

Disappointing Experience with Florida Window and Door Solutions: A Cautionary Tale I recently had the misfortune of engaging Florida Window and Door Solutions for a window replacement project at my home, and the experience was nothing short of a nightmare. What should have been a straightforward service turned into a debacle that not only left me with a damaged property but also showcased the company's glaring lack of professionalism and accountability. During their service, the team managed to break a pipe, causing a significant leak that was non-existent prior to their arrival. They quickly “fixed the leak” but failed to turn water back to see if their work was complete. Despite pointing out this unfixed damage promptly, their response was dismissive, and the efforts to rectify the situation were woefully inadequate. They claimed to have fixed the issue, yet failed to provide any tangible evidence of the repair, such as video proof which I specifically requested to confirm the cessation of the leak. This was not just about fixing a pipe; it was about respecting a client's property and ensuring any damages are thoroughly and transparently addressed. The leak, situated merely inches from where they claimed to have conducted the repair, continued unabated. Their failure to restore the repaired area to its original condition, particularly the missing black foam insulation, spoke volumes about their disregard for the integrity and finish of their work. When it became clear that they were not going to take responsibility, I was left with no choice but to resolve the issue myself. This involved hiring external professionals and incurring an additional cost of $250 to repair the damage caused by their negligence. My request for reimbursement of these costs, a mere fraction of the inconvenience and frustration endured, has been met with pointing the finger at the client, further solidifying their stance on dodging accountability. Florida Window and Door Solutions' handling of this situation has been appalling. Their inability to own up to their mistakes, coupled with a blatant disregard for customer satisfaction, raises serious questions about their ethics and business practices. Potential customers should think twice before engaging with a company that treats their clients' properties with such disrespect and leaves them out to dry when problems arise. This experience has been an eye-opener to the importance of thorough vetting before hiring a service provider. Unfortunately, Florida Window and Door Solutions falls woefully short of the standards one would expect from a professional establishment. Buyer beware.

The doors are fantastic. I am completely satisfied. The doors had to be made due to odd size so the wait time was a few months. Alex and Steven did the installation and they were super professional and communicated well. And the dogs loved them. Always a bonus :) Due to the length of time to make the doors Rod the owner called me and communicated with me. I will definitely have them come and replace my pool sliders next!! Just be prepared that the wait time for the doors will be lengthy although it is definitely worth the wait.

Luke and his crew did an amazing job. They were respectful, positive and polite. They cleaned up after themselves, and if you ever had people working at your home you understand why that was greatly appreciated. We would highly recommend them to friends and family

Fantastic company, wonderful experience. Working with Chris K. on the initial visit was a wonderful experience. He gave me his recommendations, took measurements, followed up promptly and kept in touch through out the process of placing my order. I even called Chris on a Saturday to confirm something about the doors as I was looking to purchase the hardware for the doors. Had a follow up visit from the installation team (led by Luke), confirming measurements and assessing the work. Got a call to schedule the installation and here we go..... Luke and hist team were masters of what they do! Fantastic work installing 3 doors and a window! The team was very personable, detail oriented, and took the time to explain what they are doing, took the time to explain options when they had multiple options to resolve an issue, gave me their expert opinions and treated the job as if it was their own home. 5 stars is not enough to rate their work! I'll be in touch with Chris again next year for the next phase of work - another door and more windows!