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Window Replacement Bogart, Georgia

The Window Source of Athens

4.7 (169)

The Window Source of Athens, 1801 McNutt Creek Rd, Bogart, GA 30622

The Window Source of Athens — photo 1

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4.7 on Google (169)

5.0 Wanda Power April 2024 via Google
I truly enjoyed working with Tyler and his team! Scheduling was easy and the install team did an amazing job. They cleaned up very well and completed the job in a reasonable amount of time. I would highly recommend this company!!
1.0 Darrell A. Sorah, Jr. April 2024 via Google
One star for the installer that actually did a great job and was very polite. The rest of it was a disaster: all talk/sales, no delivery. It took over 6 months to receive the wrong product. Interior trim color and grid color did not match the rest of the house windows, and now we are stuck. Pretty sure how that’s going to go over when we try to sale our million dollar home with mismatched windows! Owner actually got into a shouting match with me on the phone and accused me of not supporting small business…I am a small business owner, who acts with integrity and believes in customer satisfaction. If things go sideways in my business, we see it as an opportunity create a wow moment in satisfaction that not only creates a lifelong relationship but also ensures referrals. Not so much with this outfit. Unless you have expert knowledge in replacement windows, please choose a professional company with higher standards.

Response from the owner

Mr. Sorah, We do appreciate your feedback and glad your experience with our installation crew was a positive one. You’re right, unfortunately it did take longer than originally anticipated, however; the products that you purchased and ordered match the signed contract, you did express some concerns about your trim not matching the color of your new windows which is why we ordered you new IG units (glass with beige grids) so the grid color on the interior would match the trim. When we showed up to replace the glass you did not let us do the work, I’m assuming you mis understood what we had explained what we were willing to do to resolve your color issue. We’ve gone above and beyond to try to make you happy with what you ordered. Again I’m sorry for your issues but The Window Source did follow standard operating procedures and followed through the products and work to be detailed on the contract.

5.0 Alysia Favre March 2024 via Google
I highly recommend this company! From beginning to end this was a great experience. No high pressure sales guy, very competitive prices and great customer service. We are so happy with our new windows! Thank u Window Source of Athens!
5.0 Cindy Richards February 2024 via Google
Deciding to replace ALL the windows in your home is a daunting investment! Adrian Salazar was an excellent representation of Window Source and walked me through the process step by step with utmost professionalism. When the outstanding team led by Dell and Jefferson showed up ON TIME, they were respectful, efficient, paid close attention to all the details and when they were done, they cleaned up after themselves. Twenty-two windows and 6 hours later, my 30 year old home had the perfect energy-efficient face lift! I am a very happy customer!

Response from the owner

We appreciate the kind words! Thank you for choosing The Window Source

5.0 Danielle DeLong December 2023 via Google
Choosing The Window Source for our home's window and siding needs was an exceptional decision! From start to finish, their professionalism and dedication to quality stood out. The team was incredibly knowledgeable, helping us select the perfect windows and siding that matched both our aesthetic preferences and practical needs. Work with Adrian if you can! The installation process was smooth and efficient. Their crew was punctual and courteous. The attention to detail was impressive, ensuring every window was perfectly fitted and every siding panel flawlessly installed. The transformation of our home is astounding! Not only does it look stunning, but we can also feel the difference in energy efficiency. Window Source delivered on their promises, exceeding our expectations in every aspect. I highly recommend them to anyone seeking top-notch work, reliability, and a team that genuinely cares about customer satisfaction. Thank you for making our home improvement journey such a positive and rewarding experience! We also appreciate the extra attention from Tyler, the owner.

Response from the owner

Wow! These kind words mean more to us than you know. We appreciate your business and thank you for the excellent review.

5.0 Christopher Taylor November 2023 via Google
The arched two story foyer window above the front door was a gridded single pane three unit, falling apart from rotting framework. Many window replacement companies refused to quote on this unit due to the pointed profile at the top center. Enter The Window Source of Athens. They sent a representative who is also a key member of their installation Team to quote and measure my project. The quotation was very reasonable and included installation. Ashley, the Customer Service Manager kept me informed of the fabrication and installation schedule. The day of the installation, John and Mike arrived promptly at 9:30am, first removing the existing windows. They discovered that the framework supporting the unit required trimming to accommodate the new unit. This was where these guys really impressed me, as each side required a smooth and accurate curved cut along the profile through layered 2x4's to allow the three new units to be installed. They also discovered that there was hidden rot in the window sill. In addition, they informed me that the existing casing had pulled away from the stucco and was allowing water to seep behind the old window. They made a quick trip to Home Depot for the required materials, rebuilt the sill and continued to work non-stop, completing the job after dark. They showed me that the new unit frame casement was not wood, but vinyl and impervious to weather. Their measurements were so precise that they had to align the center unit just right to fit the opening. They fitted the new curved casing perfectly, caulked and sealed all seams against the home and left the site spotless and clean of any debris. I am so impressed by these two skilled professional artisans! My new window unit has added beauty, value and comfort to my home and spared me of a huge repair expense that I did not even know was starting to occur.
5.0 GILLIAN BEHARRY October 2023 via Google
100% best installation experience I've had since renovating. Richard and Neal are the dream team. I'm really a truly, extremely satisfied customer. They worked hard and methodically. They were meticulous and efficient. They cleaned up and added finishing touches for a professional and picture perfect effect. Having experienced the opposite with a previous window company, I am grateful to Richard and Neal for turning my experience around and doing such an excellent job. My thanks also to the sales team Dave, Ashley and Matthew for handling the order with courtesy and kindness. Best choice for windows ever, lower prices, awesome warranty and excellent quality windows!
5.0 Emily Bell October 2023 via Google
We had a thoroughly pleasant experience with the Window Source of Athens Team. The sales rep, Adrian, stayed on top of the whole process and was clear and communicative. The windows we got are high quality and competitively priced. The installers, Richard and Neal, were courteous, hardworking, and did excellent work. We are very happy with our investment!

Response from the owner

Thank you for your business and the before and after photos! Let us know if you need anything in the future.

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