★★★★★ ★★★★★ 1.0 Master Maverick February 2020 via Google
I needed extra windows for a patio, they suggested vinyl over the phone. When I went there to place the order, I brought one of the windows I was using in the patio and asked that they come and look at it so they know what I needed since I had no idea what they were ordering because they did not show me a sample. The person working there said it was not necessary to go look. The windows were then ordered. When we saw them, they were not the correct windows. Since they collected payment on them prior to ordering, I had to take them as is even though they were the wrong windows and the person working there repeated that to us. So it did not matter that we were not happy with the windows. Ordering the wrong window could have been avoided if someone had looked at the window I brought as a sample or showed me what they were ordering.
"Ordering the wrong window could have been avoided if someone had looked at the window I brought as a sample or showed me what they were ordering." "The person working there said it was not necessary to go look." The Window was in our truck. This window is what we thought we were getting.
Response from the owner
Thank you for your inquiry.
This job is a do it yourself and is two years old. He only bought one porch window. The customer signed both the contract and the manufacturing order form.
I personally reached out to the customer after this review was left. The customer agreed he purchased the wrong item but wishes he bought something different.
Not sure why I received a one star for him not knowing what he is doing.
We did not install the product. He came to our office and ordered a job to do himself.
“My response”
All of our samples for products we sell are in our show room that you we in.
If you brought in a product that you wanted us to match we would show you what we have to offer. If you agree to the price and product you then sign the contract and pay for the product. It is clearly written on your contract. We then call you and tell you your product is here. We cannot return special ordered windows to the manufacturer.
I only go to job sites on jobs that we do the work. I do not go to do it yourself jobs with 1 window. Sorry for the confusion but we did our best to help you.
Possibly you are confused and ordered it wrong. I’m sorry but give me a call and I’d be glad to talk to you on Monday to explain contracts.
He did not call. So I did