We had Clear Choice Window and Doors install Milgard windows throughout our home. We had a great experience with both Josh Cozzie the sales rep and the installers. We are happy with the windows. We had two windows crack after installation and were disappointed about that but they were eventually fixed.
Window Replacement Tigard, Oregon
Clear Choice Windows & Doors
Clear Choice Windows & Doors, 7244 SW Durham Rd #900, Tigard, OR 97224
From the review pages
Write a review4.9 on Google (204)
Based on the 8 reviews on file.
Clear Choice installed Milgard vinyl windows in half of my home. Everyone was very polite and professional. I am comparing them to a competitor who installed the exact same windows in the other half of my home. The things keeping Clear Choice from a 5 star review and also things that the competitor did well. - Our exterior window trim is black, they install white trim but did allow us to paint it in advance. This was all taken care of by the competitor. Even a return visit to touch up paint on and around the trim. - Interior trim was installed to fill gaps and was left unpainted. We painted it. - Black caulk was used around the trim and it wasn't cleanly done. It left many smears and smudges that required us to repaint around every window. - Additional trim was left behind after the job, taking up space in our garage. I called and they did eventually come to get it. - One large window was installed with damage (Milgard's fault) and I had to call it out to request a warranty repair. Ideally the installer finds this when they receive shipment or during installation. Overall they did a nice job but compared to a place that I gave 5 stars to, they're a 4 star.
Response from the owner
Hi Gabriel, We really appreciate the review. We always strive for our customers to have a good experience when choosing us. We apologize for any miscommunication about the trim. We were told you wanted to keep the excess trim so it was left behind, but we were able to get someone out there the same day to pick it up. We would normally remove any extra materials. After installing windows we agree, the trim will need to be painted and touched up. We can paint, but that would need to be included in the contract. We do thank you for choosing Clear Choice for your project and hope you would give us another try in the future.
Great experience with replacing our windows with Clear Choice. We got 5 different quotes, and they were the only ones with an easy to read and transparent quote breaking down the cost per window vs just providing a single cost for the whole project. We also had some concerns about possible dry rot around one window. Some contractors tried overselling us claiming all the siding needed to be replaced to the tune of 4-6k. Clear Choice was honest and said that it was best to wait until they remove the window to see what’s going on. Well, it wound up just being minor, and they cleaned it up without any extra cost to us saving us thousands that the others insisted was necessary to spend. The installation crew was on time, professional, wore shoe covers while inside, covered all furniture near the windows while working, and did a great cleanup job. I highly recommend Clear Choice.
Response from the owner
JR, Thank you so much for taking the time to share your experience with Clear Choice regarding the window replacement project. We truly appreciate your detailed feedback and are thrilled to hear about your positive experience. At Clear Choice, transparency and honesty are fundamental values, and we're glad that our detailed and easy-to-understand quote met your expectations. We understand the importance of providing a breakdown of costs to ensure clarity and help you make informed decisions. We're particularly pleased that our team's approach to addressing your concerns about possible dry rot resonated with you. Our commitment to honesty and integrity in assessing the situation saved you unnecessary expenses, and we're glad we could deliver a cost-effective solution.
Clear Choice was recommended to us by several neighbors for our window replacement project. We got bids from two other companies but felt the cost quoted by Clear Choice was very reasonable for the products we selected. The communication from the company was outstanding during the order and scheduling process. The installation team showed up on time (or a bit early) each of the 3 days scheduled for our installation - and they were friendly, professional, and REALLY efficient. I'd highly recommend Clear Choice for quality products and AMAZING customer service!
Response from the owner
Thank you for the feedback Teri, it was a please to be able to help with your replacement windows and its great to hear so many in Tigard recommended us!
We had 17 original, wood, single pane windows replaced. The whole thing took 2.5 days. Communication in the run-up to installation was clear. The crew provided excellent service. Prompt, professional, clean. The windows look great. Really appreciate the accommodations that the crew made for a family with a toddler and a dog. I would highly recommend this team to anyone looking to replace their windows.
Response from the owner
Thanks Jordan, we appreciate the feedback!
We had 19 windows and a patio door replaced by Clear Choice Windows and Doors, Inc., and used top of the line Marvin products. From the minute we walked into their local showroom, we were pleased with the beginning of our experience. After being shown window products and being explained the difference in how each product was made, we decided on the top of the line. Our original intention was to purchase nice windows, but not necessarily what we ended up with! Every single aspect of this stellar experience with Clear Choice has been phenomenal. NEVER have we been so completely satisfied with a service such as this. Polite, respectful, communicative, knowledgeable, fantastic workmanship and clean up...we couldn’t have asked for more!
Response from the owner
Hey Candace! It was a pleasure working with you and we are so glad you had not just a great experience but a phenomenal one from beginning to end. :) Your thoughtful review means a lot to us- and helps us grow as a company.
I purchased a 2000 condo and realized they used the lowest grade windows, and 6 of them are in desperate need to be replaced. I called Clear Choice Window and they did a great job from beginning to end. From estimating the cost (trying to fit as many windows into my budget), taking detailed measuring and installing the windows, everyone was professional, friendly and helpful. During the installation, I gave them full access to my place while I was at work. The guys took care of everything and I was relief when I returned for expectation. Not only I ended up with beautiful new windows, the house remain clean and untouched! Only minor complaint I have, is that I had to call a few times to make sure my appointment was on track, but it's no deal because I want to get it done before I can repaint my house. Also I knew they are very busy during the summer. Overall, I have a great experience with those guys and would recommend them to anyone I know/care.
Mo was such a pleasure to work with and made our experience shopping for the right window replacements educational and informative! We discuss what our needs were and he steered us in the right direction for what we were looking for. Mo took time to explain the process of replacing windows and what went into removing one and installing the new ones. The crew doing the installation was professional, clean, and friendly. They picked up absolutely every piece of debris leaving our home cleaner than they probably found it. Thank you Mo and Clear Choice! You will get our continued buisness!
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