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Basement Waterproofing Burlington, North Carolina

Carolina Foundation Solutions

4.8 (160)

Carolina Foundation Solutions, 2771 Alamance Rd, Burlington, NC 27215

Carolina Foundation Solutions — photo 1

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4.8 on Google (160)

5.0 Roger Cargo April 2024 via Google
Carolina Foundation Solutions exceeded my most stringent expectations, from Gary McLamb the estimator when he arrived on short notice and provided a quotation within 24 hours to get us in under the wire of our due diligence time frame, to Miranda in scheduling who courteously answered my questions and efficiently got our project scheduled, to most importantly perhaps, Robert and his crew that did the actual work. Robert was a delight to work with. In this day and age it was so refreshing to work with Robert, who was a great communicator explaining the processes fully to me as well as patient and accommodating in answering a multitude of questions I threw out during the process. The crew was respectful and accommodating as a reflection of Robert I'm sure. Robert paid strict attention to detail and made sure that all of the project was completed as ordered and the results of their clean up was almost as they had never been there. I can wholeheartedly recommend Carolina Foundation Solutions without reservation. Roger Cargo

Response from the owner

Thank you for the opportunity to assist and thank you for taking the time to provide the details about your experience. The kind words about the various members from our team are very much appreciated!

5.0 Kate Abbott March 2024 via Google
If you have foundation or crawlspace concerns this is the company to go with! Andrew came out to inspect my home. He was very knowledgeable and professional. It was easy to tell he loves his job. He did not play the role of a salesman like some other companies would have. He told me what could be improved on and was very thorough with his assessment of my property. Thank you very much for your honesty and for giving me peace of mind.

Response from the owner

Thank you for the review and the kind words about Andrew and our company!

5.0 L O February 2024 via Google
These guys are the real deal: responsive, reliable, pleasant to work with, effective in what they do, and fairly priced! I say this after completing the last of the needed work on my home which sits on some of the worst clay-based dirt on the planet. Since 2012 (it is now 2024), they have come out a total of 5 times to install helical piers on 3 sides of my house, confirm the integrity of previously installed piers, and to install 10 jacks in my crawl space for addition support. They could have tried to sell me on all this work from the start, but their approach was to do only what is needed now so that I did not pay for something that may never be needed. These guys are exceptional in all respects!!! I would call them in again with absolutely NO hesitation. And as a bonus, the people in the office are every bit as nice and effective and the field crews.

Response from the owner

Thank you for the kind words about our team. We are very grateful for you and glad to hear that you are pleased with our services!

5.0 Caleb Rodgers February 2024 via Google
Bryan McLamb and Carolina Foundation Solutions were amazing. Bryan arrived early and addressed all of the concerns we had. After a thorough inspection, we talked about the different options and what his recommendation would be. I had other companies out to look at the foundation and felt stuck, but Bryan helped us work through the options and find the solution that worked best for our home. I would definitely recommend Bryan and Carolina Foundation Solutions.

Response from the owner

Thank you for the feedback regarding your experience with Bryan and our company. We are grateful for the opportunity to help!

5.0 Harry Zolides January 2024 via Google
Purchased a home in 2020 and was able to transfer the warranty from previous owner. Recently had an issue with sump pump. Nate (the Great) happened to be nearby and arrived literally 10 minutes after I called. He quickly replaced the pump under warranty and got me back in business. Great customer service and response! I would highly recommend CFS.

Response from the owner

Thank you for your business, the review, and the kind remarks!

1.0 abby wright January 2024 via Google
We had a sump pump and drainage system put in, 2021 in by Carolina Basement solutions, which apparently merged with this company since. Before the merger they once honored their warranty by having to come back out to replace a switch, but now because we can’t find our original warranty paper, they will no longer honor the warranty and we are left again with standing water in our crawl space after the flooding we just had. Even though they have us in their records. If they had installed it right to begin with, I don’t believe we would have had problems this soon and now they don’t stand by the work. Waste of a few thousand dollars and I do not recommend.

Response from the owner

We do apologize for any issues that you may be experiencing with the system we installed. We do stand behind our work and we do honor any warranties that may have been provided. Based on our records, it appears that upon receiving your call about your concerns, one of our representatives sent you an email explaining what steps and information are needed for the warranty claim procedure. Those consist of providing a description of the issues, a copy of the warranty certificate, and any photos of the issue if and as you are able to provide them. By providing this information, it helps to ensure we have an understanding as to what issues you are experiencing and helps to ensure our technician is best prepared to resolve the issue at the time they visit the property. Other than receiving this negative review, we have not received any response from you since the time our representative sent the email requesting that information. By no means did we state we would not honor our warranty, as we are more than happy to assist.

5.0 linda lasley December 2023 via Google
Everything with this company has been great. From the first phone call, to the visit to evaluate my crawl space, to the crew coming out to replace my vapor barrier. Everyone treated me and my property with care and respect. I appreciate their honesty and not just out to sell something that isn't needed. Mason took his time to test the humidity in my crawl space and the wood. He didn't only give his recommendation, but explain why he recommended it. He also explained in detail how their company would perform the recommended work. The crew showed up when expected and cleaned up and left everything neat and clean. This company also follows up to make sure their customers are happy with every part of their work. I'm very happy with the finished product and would highly recommend this company.

Response from the owner

Thank you for taking the time to share about your experience. We greatly appreciate you and the opportunity to assist with your crawlspace repair needs.

5.0 Taylor Lacy November 2023 via Google
To start: Kerney was an amazing inspector. He was able to explain to me all the issues I had from buying an 80 year old home and why there were certain issues. It was troublesome to me seeing cracking in the foundation walls, luckily not much interior issues besides floor sloping in certain areas, while also explaining codes they didn't have in those times. He's very knowledgeable in his work. I would like to also call out Jordan and his crew, they were very professional and courteous. I thought I wouldn't be home from my vacation in time, luckily we cut it early because they needed power which needed to be ran via extension cord from inside the house. Jordan also was aware enough to remove his shoes before entering the house since he had dirt caked, and then rolled his pants to catch falling debris. Really, thank you to everybody! Fair price and all!

Response from the owner

Thank you for the feedback and for recoginizing the efforts of our team. We are thrilled to hear that you are satisfied and are most grateful to have the opportunity to assist.

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