AFS Foundation & Waterproofing Specialists

Got our annual inspection done on our Encapsulation. Reid Walley, Service Tech, did a great job and was very thorough. Explained several options for us. Our crawlspace was done in 2019 and it continues to provide us a much better feeling knowing that everything is dry and maintained. AFS has really helped us improve our home and we hope to continue service with them for years to come.

Tyler was most knowledgeable in diagnosing our foundation issues. He was polite, courteous, and respectful. I would recommend him to anyone.

While the inspector who came was professional and considerate, the pressured sales tactics and also skewing the readings on the hygrometer* was enough to know that AFS was not a company worth considering. Glad we did not give any money up front, we probably would be pulling teeth to get it back. * The inspector's meter read 94% humidity. The actual humidity was around 52%.

I Regret the day I called AFS. We’ve been dealing with them since June when the inspector came out and our issues still aren’t resolved. The inspector, Ben Worsham, came out and gave us an estimate for floor supports and encapsulation. It was a lot of money but they have a good reputation so we thought it would be worth it. We were very wrong. They crew that came to begin with didn’t complete the job correctly even when questioned about why they weren’t setting the supports according to the drawing Ben had given us. All the encapsulated areas we could see clearly were fine but when we were in the crawl space running new electrical the rest of it looked awful. There were unlevel supports, gaps in encapsulation, they did not touch the main area that needed support even though it was on the drawing and no one would give me an answer as to why. The foreman just told me that with all the other supports in that area would be fine. It still wasn’t level so I’m not sure how he thought that would work out. When we discovered the issues we called AFS to fix it. It took two weeks and multiple phone calls for anyone to get back with me. After a new inspector came (an hour and a half late with no apology) and a no show crew (for which I never got an explanation or an apology), they did finally come and address the issues. There was one area of our home that we were told was inaccessible when the crew was finished (the first crew realized this too but didn’t tell us) and the foreman said he would make a note of it and we would get a refund for that square footage. It has been almost a month and we still haven’t gotten that. We thought we were home free with the foundation work though until yesterday when we were changing out a door and replacing some subfloor and discovered additional foundation issues. If Ben had looked at that area during his inspection he would have seen a problem, so I don’t think he did a full inspection. Even though we called AFS as soon as we bought this house to inspect it and repair any issues, five months later we’re still dealing with it because they missed a glaring problem. Working with AFS has been a nightmare. This is our first experience dealing with a contractor of any kind and after this I hope I never need to again. I’m not sure if this company gets such good reviews because sometimes they get it right or just because they talk a good game and most homeowners don’t check their work but their reputation hasn’t done us any good. Maybe they get it right sometimes but if you’re one of the ones they screw over it’s not worth it. And good luck getting anyone to even call you back. I’m very disappointed in this company.

First, we were railroaded into making an on-the-spot decision to give AFS a deposit for the work, by being told the high price will be even higher if we don't sign up right away. We came to our senses the next day and, within the proper right of rescission period, called to cancel our deal. They claimed it was cancelled, however, they will not send us any type of proof of cancellation via email, and, despite several calls, we cannot seem to talk to the person who can let us know if our money is being refunded.

Jamal,Logan, and Dylan did an outstanding job on our foundation encapsulation project. They were very customer focused and professional! I would recommend this crew to anyone needing a project completed by AFS

Travis S. was very thorough and professional. He took the time to explain what he was doing and why. He gave us tips on what we can do as homeowners to monitor and maintain our crawl space. He addressed our concerns and thoroughly inspected our encapsulated crawl space along with the exterior of our home. We were very impressed with his knowledge and professionalism. AFS should employ more people like Travis. We felt he went above and beyond what his job requires of him.

Chris explained why we needed the drain and sump pumps i our crawlspace. No scare tactics-he's a calm sales person who has spent time installing, and knows his business. Foreman Tyler and workman Riley were very personable and good communicators. Thanks to them I understood the whole process. They are very upbeat for guys that spend all day digging manually in crawlspaces! It's a lot of work. And April was a big help in scheduling and got us in much earlier than we expected.