Response from the owner
Mackenzie, we're sorry you didn't have a positive experience with us, as we always strive to provide superior electrical services. When we spoke with you, we informed you of our upfront, flat-rate basic service call fee, which you accepted. When our electrician was at your home, you both went out to the breaker box to see if it had been reset correctly, which it was not. Our electrician showed you how to correctly reset a breaker and then proceeded to double-check the wiring you had done for your ceiling fan installation. He noticed strands of copper wire protruding out of a wire nut and touching the metal of the fan, which caused the short and tripped the breaker. He reinstalled the wire nuts correctly to mitigate any future issues. He also disconnected the switch and hardwired it due to the fan having a built-in brain. As you can see, we did more than flip a breaker switch, and at the time, you were aware of the services we were providing to you and were fine with the basic service charge of the appointment. We apologize for any disappointment, as we value providing our expert electrical services to the members of our community. We hope to help you again, and we wish you all the best moving forward.
The Mr. Electric Team