Jp at Pineapple Air has been our go-to for the past five years for hvac maintenance and repairs. Response times are very quick and provide exceptional work. Recently I had them install a new mini split A/C unit in my home office. They were in and out in one day.
HVAC Gilbert, Arizona
Pineapple Air Heating & Cooling
Pineapple Air Heating & Cooling, 725 W Commerce Ave #112, Gilbert, AZ 85233
From the review pages
Write a review4.9 on Google (186)
Based on the 8 reviews on file.
JP at Pineapple is the best! Not only is he the owner, but he himself makes service calls and does field work which just speaks to his dedication. We called them when our AC started blowing hot in the middle of July and they came out and took a look the same day,and had us up and running again within 24 hours. They were quick to respond, very informative and kept us updated as the work was completed. Highly recommend them for anyone needing AC work done; fair prices and great people!
Response from the owner
We truly appreciate this wonderful review Michael. Thank you so much for taking the time to post this. Please let us know if there's anything else we can do for you in the future. Thanks again.
These guys are amazing! Quick service! Very professional and friendly. The owner JP came back to make sure everything was in tiptop shape after our HVAC install. I recommend him and his team to all looking to get quality service.
THESE GUYS ARE A JOKE!! selling some of the worst equipment at high prices then performing half a$$Ed repairs further damaging the equipment. A repair that should have been fully covered under warranty for a system less that 2 years old, was done without following proper repair procedure, left old filter drier in the unit, orifices and valves are trashed from copper oxide contaminating the system (did not braze with nitrogen). Now it needs a new compressor as well as a full system flush from their negligence.
Response from the owner
Hello, we take our customer's feedback seriously and have reviewed our records to get a better understanding of what went wrong here. However, we do not have a record of ever working with someone by your name or with complaint/scenario you are claiming. We think you may have written a review for the wrong business. If you believe this to be a mistake, please give us a call at (480) 310 0240 to discuss this further.
Best A/C guys in AZ! My units and thermostats were a mess and John got it fixed and working. taught me a thing or two about what he fixed too. His company has my business forever!
Response from the owner
Thank you so much Damien for this wonderful review. We really do appreciate the kind words. Please let us know if you have any questions. We're always here for you guys. Thanks again!
The folks at Pineapple Air really wowed me with their service. The repair that I needed had a lot of roadblocks and they worked through them with me diligently. They were concerned about saving me money which was another reason for me to feel good about doing business with them. I would highly recommend these folks and will continue doing business with them in the future!
Response from the owner
Thank you Toby! We really appreciate your kind words. We pride ourselves in our work and we're glad that you are happy with the work we provided :) Please know we're always here if you need us. -Management
I don't write many company reviews, but I've used Pineapple Air twice now on two different homes, and I honestly can't say enough good things about them. Both times they were extremely responsive, able to come within just a few hours after I first contacted them, and completed the repair work the same day and replacement work within 2 days, which are all wonderful. However, what truly sets them apart is their people. It's so refreshing to know that companies with their level of integrity, work ethic, and customer service still exist! The owner J.P. and Chino and Christian who performed our most recent repairs are all some of the genuinely nicest and friendliest people that I've ever worked with. They all went out of their way to answer questions, give advice, explain what they were doing, and check in throughout the time they were here. On J.P.'s initial visit, after we decided that it made more sense to replace vs. repair our 10 year old system, he still made temporary repairs to our AC to carry us through until the full replacement could be completed two days later. Then, on the day of the install, Chino and Christian worked about 10 hours straight through to replace our entire AC/furnace system including reworking some of the system location/ductwork in our attic within one day. It was 113⁰ outside and 99⁰ in our house that day by the time they finished, so I can't even imagine how miserable it was in the attic, but they didn't stop until they knew it was done right. I consider myself blessed to have found such a great company. Although I hope not to need them again soon, they will absolutely be my first choice if I ever do need any future HVAC work done, and I would 100% recommend them to anyone. My only regret is that I can't give them more than 5 stars, because this is one company that truly does deserve it.
Response from the owner
Wow Brian. Thank you so much for this incredible review. Your words have touched our hearts here. Thank you so much for trusting our company for your HVAC needs. Please call us anytime when you need further assistance or have any questions. We're always here for you. Again, thank you! -Management
Pineapple air took GREAT care of us!!! We were in the market for a new AC, as ours was 16 years old, and spoke with several different companies in regards to our particular situation. Pineapple was responsive, took the time to look through our whole attic and see where the problems were. They gave us solid recommendations on other items we can fix, and installed an awesome new AC unit that works infinitely better than the old one. Price was great, and work was completed in a timely matter! Couldn’t have asked for a better experience. Chino, Gunnar, and Christian were awesome, truly pro installers! They even vacuumed and cleaned up for us!! And JP is a truly dedicated owner. He really cares about his clients and the product he puts out. Couldn’t be happier with the service and the brand new AC!
Response from the owner
Hi Jessica, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! We're glad that Chino, Gunner, and Christian were able to provide exceptional service. They're truly a gem to have on our team. Please let us know if there's anything else we can help you with. We're always here for you. Thanks again for entrusting us with your unit replacement. Have a great day!
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