HVAC Interlachen, Florida
Frosty's Heating & Cooling Services, LLC, 123 Poplar Dr, Interlachen, FL 32148
4.4 on Google (37)
Based on the 8 reviews on file.
Excellent customer service. Very professional and friendly! Diagnosed the problem, acquired the part, and got the AC system back up and functional in minimal time. Highly recommend Frosty’s!
Response from the owner
Thank you . Your review is much appreciated.
The folks at Frosty's arrived on time to replace our old (1998!) HVAC unit. They were very professional in the assessment of the logistics involving removal of our old unit and installation of the new unit, and were sure to make certain we understood how the new unit and thermostat functioned, etc., before they left. While we may not have any issues in the near future, we would DEFINITELY recommend Frosty's Heating & Cooling Services to anyone needing HVAC repairs or replacement! It was such a pleasure to work with such knowledgeable, friendly, down to earth, helpful people!
Response from the owner
Thank you. We appreciate your kind words.
We received top of the line service from Frosty's Heating and Cooling when we needed it the most. After many problems with our unit, they were prompt and professional. We appreciated the thorough after care maintenance information. Each phase of the service was explained in detail. We recommend them over all others for the best work performance and customer service. Thanks for a wonderful experience!!
Response from the owner
Your welcome
We have been using Frosty's at my apartment building in Palatka for around 6-12 months now. They have repaired or replaced several units for me and my team, many of which were faulty from a previous installer. The work has been good, no tenant complaints and my property manager has been happy with their communication. Thank you for the good service, Frosty's!
Response from the owner
Thank you 🙏 We try
Absolutely beware of this business!! I bought an A/C that was installed by them. The A/C broke 6 days before the warranty was up and when I called them and they were closed. Beings it was on a Friday night I had to call another company. A fuse was replaced and I was charged a 200 service call when the labor should have been covered by this company. A week later and 5 days after warranty is up the fuse is blown again and now they want a $120 service call fee. And do not wanna reimburse for the service call fee I payed when there was a warranty. These people are sheisters. I have an invoice for the initial service call as well as proof of me calling them. They do bad business and will be reported to the bureau. BEWARE OF THESE PEOPLE!!!!
Response from the owner
First , I am not going to be cussed at when you call. Second, We are not a 24 hour/ 7 day a week AC company. We have not ever advertised that we were a 24 hour AC company. Our hours are listed on our voicemail and our website. And if you would have left a message Friday night after hours I would have called you the next day because our hours are from 8 am until 12 pm on Saturdays. And after hours if I do look at my phone and I see that a customer of record has called and left a message I will all them back but you did not leave a message or a text even. So as far as being reimbursed that was your choice to call another company I did not tell you that we couldn’t get there. I never spoke to you until 9 days later after you called me cussing at me. Your air conditioner is listed with the manufacturer for a 10 years parts only warranty and if you would have left a message on July 14th regardless of when we made it out you would not have paid any labor but we didn’t know about the problem until today after the labor only warranty thru Frosty’s had lapsed.
We are very satisfied with their work. An appointment was scheduled and they arrived on time. That leaves a lot to be said. Froostys Heating & Cooling are very professional with their work. They told me at 6am and at 6am they were arriving at my house since they arrived. They explained all the work that was I would, they told me that it would take 5 to 6 hours to finish and it was finished on time, a professional job and extraordinary cleaning. There are many AC companies but none like this. Many thanks to Froosty for his extraordinary work.
Response from the owner
Thanks, we try to treat everyone the way we would want to be treated. 🙏
I had the best experience today had a HAVAC system installed Chastity and Robert were amazing, helpful and knowledgeable. Frosty heating and Cooling did a great job cleaned up went through everything about the energy efficient system with me. I have been without an AC for 6 months now and I need ear muffs it is so cool in my home.
Response from the owner
Thank you
5 star service from start to finish. There are times when you happen across a company that rises above and beyond all the others, and Frosty's in Interlachen is that company. Maureen provided amazing customer service, endless advice for anything I asked, and helped me find my way to what I wanted. Cliff is incredibly efficient and so knowledgeable about everything HVAC related and beyond. His advice was priceless. His estimate was spot on. Fair prices and excellent service. I would recommend that you forget getting multiple opinions and estimates like I did, save yourself a ton of time and money, just pick up the phone and give this air conditioning and heating company a call. You will not be disappointed. I was thrilled.
Response from the owner
Thank you
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