Touchstone Heating & Air Inc

I had made an appointment to have my a.c unit serviced over the phone at which time was told i had to pay the $175 up front..several days later a very young tech pulled in to begin the service..he went into the attic to look at the air handler first, after about 20 minutes he came down to tell me i needed $2100 in equipment to help my unit run better...it almost sounded scripted..after telling him he must be joking he moved on to the compressor, all the while still trying to "sell" me the must needed fix to my handler..of course the compressor was fine after all his checks..i'm reluctant to give 2 stars only because the young tech was very polite and professional in his job...needless to say i did not get any "upgrades" and thanked the young man for his job..be very careful using this company for a unit check...i will never use them again..

They showed up at 9am and worked steady until the job was done, explained everything, installed A/C unit, all new duct work, vents. The guys were very respectful and professional.

Brandon was extremely nice! So very professional and thorough! We're very wet out here and he was consistent about putting the "footies" on when coming in and out! That's very much appreciated!! He had to install a surge protector and explained everything about it's operation and then showed me where it was going to be installed on my power box. Beyond happy with Brandon and will request him from now on. He's a tremendous asset to Touchstone Heating and Air Inc!!

The whole company is super nice & helpful. Everyone explains what is going on so you can understand it. Ronald was awesome. They do great work when you are in a time of need. Our ducting was messed up from some animals and Ronald found it showed me. They had to order in the parts & it would be a few days before they came in. I have a wife & 3 kids in the house and this was in middle of last summer. They had 2 other gentlemen come out with 2 loaner window units to get us by until the parts came in at no additional cost. That’s going above & beyond helpful. We will always call them with our needs. A loyal customer for life. Thank you again for taking care of my family.

We have been customers for almost five years. Always good communication, professionalism and service. Yesterday our AC went out on a Saturday afternoon and the next day was the company-wide annual event, one of the few days of the year they are full closed. But knowing it would be a hot July day, they had a technician out to us at 7am on a Sunday. He fixed the broken capacitor quickly and got us up and running. Touchstone is a company built on the best ideals of service and honesty.

Mark came out and looked around gave us several options. Very knowledgeable and and answered all our questions. Scheduled the installation and show up on time. There was 5 guys that showed up had the new heating and air installed very quickly. They all were very polite and friendly. They cleaned up there mess before they left. The price for what all they had to do to put in the unit was a very good price. The service was impeccable and would recommend them to anyone looking for a new unit.

Mark @ Touchstone Heating and Air Inc. My wife and I want to thank you again for your excellent team of very professional and knowledgeable crew. From my initial call to Ann Marie with and immediate in house scheduled inspection and quote with you Mark (Owner). I also want to give huge shot out to Toby, Ronald and Jareth amongst others that came to my house today and replaced my AC UNIT and moved to my desired location, installed insulation in my attic thru my whole house and gave me crash course and pointers on how to maintain my AC unit. This is what you call 5 STAR customer service and I'm grateful that i went with a local business owner. ANYONE LOOKING FOR SERVICE, REPAIR OR REPLACEMENT OF YOUR AC THIS COMPANY IS THE WAY TO GO...

My old heatpump finally threw in the towel last weekend. I contacted Touchstone Heating and Air,. Today I had a brand new York heatpump installed. The pricing was reasonable and the techs were courteous as always. Great company that I trust with my heating and air conditioning needs.