One Hour Air Conditioning & Heating® of Niceville

Lee and Frank was awesome. They came to my house around 1500 and stayed until the work was done. There was some wiring issues that caused my AC head units to not work properly. They were professional and seem to luv there job. I give them 5 stars for work ethics but three stars for company's practice as they offered to sell me $600 thermostat where I could of bought the same one from Home Depot for$100. Just an inside tip..I know it's just business but upselling a product 600% due to convenience is a bit high.

1. Migraines,tears,and constant coughs after installation of ducts injected with mastic sea. The offensive smell is as strong today as the day applied 6 weeks ago. 2. Promised to be a 2 day project. It took five.Mainly because two workers (Cody & Anthony) took an hour break sitting in their truck each morning and afternoon, with an hour lunch break in between. 3. You professed and promised a 100% satisfaction guarantee. 4.Extremely careless and sloppy work.Debrie left behind in attic upon "completion". 5. Several flex hoses connecting the main duct to vents were left unsealed. 6. Flex hoses not strapped to rafters and left lying atop each other. 7. A section of duct was attached to no outlet. Instead, affixed into a drywall! 8.Three large exposed fist-sized holes left untapped in furnace phlegm. See attached photos. 9. Extremely loud annoying wind whistle sound when blower is activated. Forced to sleep in spare bedroom, unable to remain in master bedroom. 10. Your maintenance workers attempted on three separate attempts to rectify complaints, Each was unsuccessful. Instead, their recommendations were to buy thinner merv filters when the system is designed to operate with #8s or better. 11. All ceiling vents were inoperable due to metal hood aprons from flex hoses inside were jammed into the movable louvers. Each should have been trimmed to fit before installation. 12. I must have been offered at least 25 apologies each from Ryan, Jason, and Richard. I do not want or need any more excuses or apologies. I have contracted another reputable company to correct the above concerns. I invite you to return and collect any and all materials you installed in the project.

Ryan was thorough, explained everything in detail and provided excellent customer service. Highly recommend for any HVAC problems you may encounter as he is very knowledgeable and a very experienced professional.

Frank Mckee did a great job . He was very polite and found the problem very quickly. He made sure he ask if I had any other questions. Nice young man. Thank You

Our AC was serviced by Ryan Morrison and it was a very pleasant experience. He was very professional, courteous, and provided appropriate details with the work at hand. The level of service is unparalleled and would very much recommend this company.

Ryan was extremely knowledgeable about all things relating to my AC problem. He was on time, kind, professional, and honest. I really appreciated all the time he took explaining the issues and making sure I understood. Highly recommend Ryan!!

This company is who you want to do business with for all your air, electrical, and plumbing needs. They are always reliable, and if you have an emergency situation for one of the following products I mentioned they will make every effort to get someone out same day. They always send you a text before they have a technician come out with a photo too of who to expect at your door for service which adds peace of mind. I have worked with their technician Erik for my a/c maintenance and he is incredible! Very knowledgeable and does amazing work. I would recommend this company to any home owners in the area.

Jacob did a wonderful job and renewed my Faith in 1-hr Air. I like his style and his approach. I didn’t feel pressured By his observations and recommendations. He is very friendly and came across as very sincere and genuinely polite. Hope you will take the time to recognize him and hold him up as an example to the other technicians. Probably the single most important example is his ability to show an authentic interest in my wife and I. For example, he noticed our GENEALOGICAL wall and took an interest and that made his visit very personal. Being genuinely personable is the way best way to grow your business…that’s hard to teach. Another example is he allowed me to vent about the old 1-hr Air management…I was a longtime customer a few years back. Get this young man into management as soon as you can and as soon as he is ready. I WANT HIM & ONLY HIM TO BE MY 1-HOUR TECH in the future.