We Care Heating, Cooling, Plumbing & Electrical

Overall, I have been very satisfied with my experience with We Care. Service technicians have been knowledgeable, professional, and honest. Communication is good. My only complaints, and they are very small complaints, is that (a) the appointment windows are too wide and (b) the cost of refrigerant ($110/lb as of summer 2023). I don't know what refrigerant costs We Care so maybe this is typical. I had several services calls and repairs by We Care during the summers of 2022 and 2023. 2022 service - Early in the summer of 2022 my air conditioner was not cooling properly. I was able to quickly coordinate a service call with We Care. It was determined that I had a leaky Schrader valve on the condenser. The service technician was able to get the part within a day, return to repair, and refill with refrigerant. The repair worked for about 1 month until the AC started having problems reaching the set point. The same technician returned and determined that I had a leaking evaporator coil which needes to be replaced. The part was sourced fairly quickly, so the service technician returned to install and again top off my refrigerant. Overall, it was 3 to 4 service calls over that summer. The AC worked for the rest of the summer. 2023 service - Again early in the summer of 2023, my home AC struggled to cool properly. I coordinated a service call with We Care. A different service technician came this time and noted low refrigerant. This technician also checked for leaks and noted a leaky fitting on the evaporator coil. Upon closer inspection, he noted that the technician from the year before who installed the evaporator coil had cross-threaded the threads, which led to the small leak. He noted a couple of other installation errors from the previous technician. The repair was not as simple as replacing the fitting but replacing the whole evaporator coil again. Fortunately, because the part was still under warranty and the leak was due to the previous technicians installation errors, there was no charge for any of the service this summer. No cost for the refrigerant, and no cost for the parts and labor. I sincerely appreciate this technician's honesty and professionalism, instead of him trying to cover up and lie about the source of the problem. This is NOT what I expected from a for-profit company. We will see how the summer of 2024 goes, but I will continue to use We Care. 3 stars for service in 2022; 5 stars for service in 2023.

Seneca had helped me with multiple different issues at different properties and has been incredibly helpful each time. He is patient to explain to me how the thermostat and HVAC system work and help me problem solve. He’s quick to email me other options and quotes for potential fixes. I highly recommend We Care Heating and Air!

They sent someone out the same day we called! Jimmy was our technician, and I swear he had the most positive energy ever. He quickly identified our issue and had us up and run in under 20 minutes. AND it was very affordable! Thank you.

Super nice company and very professional! My tech Zach was very nice and explained everything and he and his coworker worked very quickly to get my AC up and running. Would certainly recommend to friends and family!

The service technician was knowledgeable, friendly and on time. I called and they offered same day service. Office staff is friendly and helpful. My concerns about my unit were resolved and I felt like they really do care ! Will definitely continue to use this company.

Our experience with We Care was start to finish outstanding! Kasey recognized a problem that multiple other companies had overlooked. The install team, Mike and Zach were polite and clean and the job was done with excellence, taking extra steps as needed to make things look nice. We are so pleased with the whole experience!

The name says it all. Kurt, the electrician is knowledgeable and provided excellent customer service. Not only he listened but also share his ideas and opinions. Very friendly guy, I would definitely recommend him and the company. For customer satisfaction and great price, call " we care heating, cooling and plumbing.

Awesome experience right from the beginning! We called about a clogged drain and Valerie had someone out to our house that very evening! Within two days, all of the plumbing in our entire home had been replaced with new, up to code pipes. Great job guys, will definitely recommend to others!