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HVAC Palatka, Florida

Artic Air Home Services

4.9 (310)

Artic Air Home Services, 1501 St Johns Ave, Palatka, FL 32177

Artic Air Home Services — photo 1

From the review pages

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4.9 on Google (310)

5.0 Lisa Barber May 2024 via Google
Technician Reese is the best of the best. Very kind and super knowledgeable. He takes the time to explain what's going on and without pressure offers recommendations. Does a great service/maintenance job!!

Response from the owner

Dear Lisa Barber, Thank you so much for your wonderful review of Reese and the service you received from Artic Air. We're thrilled to hear that you had such a positive experience with Reese. His dedication to providing clear explanations and thoughtful recommendations truly reflects our commitment to exceptional service and customer education. At Artic Air, we aim to deliver not just expert maintenance but also a service that makes you feel informed and confident in your HVAC choices without any pressure. Your kind words are greatly appreciated, and we look forward to continuing to serve your air conditioning needs in Jacksonville. Thank you for choosing Artic Air, and we're always here when you need us! Best Regards, The Artic Air Team

5.0 Janette Cilliers (JC) May 2024 via Google
I cannot say enough great things about Artic Air. Their professionalism and workmanship from start to finish were outstanding!! The sales rep was not the typical salesman but was courteous, patient and helpful.This was my first AC install experience so I had a lot of questions. After meeting with the rep I even received a hand written postcard thanking me for considering their company for the job. Very rare these days to receive a hand written anything!! He did a very extensive and thorough estimate as well!! On the day of installation the installers were so polite and kept me updated throughout the process. The install was done completely and professionally. The financing was quick and seamless as well! I would definitely use Artic Air again and wpuld highly recommend to others. Thank you Artic Air!!!

Response from the owner

Dear Janette Cilliers (JC), Thank you so much for your enthusiastic review and for choosing Artic Air for your AC installation. We are thrilled to hear that our team's professionalism and attention to detail left such a positive impression! Our aim is always to provide outstanding service from start to finish, and we are glad that we could make your first AC installation experience a memorable one. It’s especially rewarding to know that our sales representative provided the courteous, patient service we pride ourselves on and that our personal touch with the handwritten postcard was well received. We believe it's those little details that make a big difference. We appreciate your recommendation and are here for any future needs or questions you might have regarding your air conditioning system. Looking forward to serving you again! Warm regards, The Artic Air Team

5.0 Rhonda Sharer April 2024 via Google
The service that Ryan provided was exceptional. We had no air conditioning and he came out on Sunday afternoon to get it running. He was professional and courteous, I could not have asked for more. Artic Air is my go to company for any air conditioning needs!

Response from the owner

Dear Rhonda Sharer, Thank you so much for your kind words and for choosing Artic Air as your go-to company for air conditioning services in Jacksonville. We are delighted to hear that Ryan provided exceptional service and could restore your air conditioning promptly, especially on a Sunday afternoon. Our team prides itself on professionalism and courtesy, and it's great to know Ryan met your expectations. We appreciate your trust in us for your air conditioning needs and look forward to continuing to serve you in the future. Warm regards, The Artic Air Team

5.0 David Cahan April 2024 via Google
We’ve used Artic Air for over 40 years! Always excellent & prompt service. Today Coleman Thomas was very friendly, personable knowledgeable, & realistic answering all questions before we placed an order to buy a new system to replace our 16 yr old AC/Heat unit.

Response from the owner

Dear David Cahan, Thank you for your loyalty and for sharing your experience with us. We're thrilled to have been your trusted HVAC service provider for over 40 years! It’s customers like you that make our job truly enjoyable. We're glad to hear that Coleman Thomas provided you with the knowledgeable and friendly service we strive for at Artic Air. Your satisfaction with his guidance on replacing your AC/Heat unit is exactly what we aim to achieve. We appreciate your continued trust in our services and look forward to serving you for many more years. Thank you for choosing Artic Air for your air conditioning needs in Jacksonville. Warmest regards, The Artic Air Team

5.0 Steven Pazderski April 2024 via Google
Reese was our technician and was very professional. He returned our phone call on Sunday and kept us updated on his arrival. He went over what he was doing and what was needed to fix our unit. We are very appreciative on his services and will be calling on Artic Air again for any future services. Thank you.

Response from the owner

Dear Steven Pazderski, Thank you for your kind words and for taking the time to write this review. We are thrilled to hear about your positive experience with Reese. His professionalism and dedication to keeping our clients informed and satisfied are qualities we value highly at Artic Air. We're glad to have been able to assist you promptly and efficiently, and it's great to know that you plan to use our services again. We look forward to being your go-to for all your HVAC needs in Jacksonville, whether it's for repair, installation, or maintenance. Thank you for choosing Artic Air. We appreciate your trust and are here whenever you need us. Warm regards, The Artic Air Team

5.0 Bobby R April 2024 via Google
Artic Air has provided us excellent service in the last 3 years. They are fast to respond . They know what the best products are to purchase . And their staff is top notch. We have used Artic Air to install high efficiency mini split A/C . And recently a high volume commercial exhaust fan for our barndominium garage . Special thanks to Michael, Brandon & Nick ! Artic Air is simply The Best

Response from the owner

Dear Bobby R, Thank you so much for your glowing review and for trusting Artic Air with your HVAC needs over the past three years. We're thrilled to hear about your satisfaction with our rapid response times, knowledgeable recommendations on top-quality products, and the professionalism of our team. Special thanks from Michael, Brandon, and Nick who are delighted to have been able to assist you with the installation of the high-efficiency mini-split A/C and the high volume commercial exhaust fan for your barndominium garage. We're proud to be recognized as "The Best" by such a valued customer. We appreciate your continued patronage and look forward to many more years of serving you with the same level of excellence you've come to expect. Warmest regards, The Artic Air Team

5.0 Tyler Cooke March 2024 via Google
My experiences with Artic Air have always been positive. The staff are always friendly. Tech Coleman solved my issue and discovered a separate, serious problem that I was unaware of. He came back later that evening and worked late so I didn't have to take more time off work. Really appreciate that. Thank you very much Coleman!

Response from the owner

Dear Tyler Cooke, Thank you for sharing your positive experience with Artic Air. We're thrilled to hear that Coleman provided excellent service and went the extra mile to resolve your HVAC issue efficiently. Your appreciation means a lot to us, and we'll be sure to pass on your kind words to Coleman. We look forward to serving you again in the future.

5.0 Open Door Church of God December 2023 via Google
We were very pleased with the entire experience for our service call with Artic Air. Their response time was very fast and a technician arrived promptly. Our technician, Coleman, was excellent. He presented himself professionally and performed fantastic service. Erica at the office was very helpful as well. Within a few hours time our air was working great again. Thank you.

Response from the owner

Dear Open Door Church of God, We are immensely grateful for your positive feedback and pleased to know that your experience with Artic Air met your expectations from start to finish. Our goal is to provide prompt and efficient service, ensuring minimal disruption to your comfort and activities. Coleman is indeed one of our finest technicians, and we're glad his professionalism and skillful service stood out during your service call. Additionally, Erica's assistance is a testament to our commitment to customer service excellence, from the office to on-site. We understand the importance of a functioning AC system, especially in Florida's climate, and we're happy we could resolve your air conditioning issues swiftly. Our comprehensive services, including AC repair, installation, and maintenance in Jacksonville and surrounding areas, are designed to ensure your air conditioning system runs smoothly and efficiently. Thank you once again for choosing Artic Air. We look forward to continuing to serve your air conditioning needs. Warmest regards, The Artic Air Team

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