Justin and Jason have both been punctual, polite, & very knowledgeable! The office staff provided amazing customer service as well! I highly recommend this company!
Response from the owner
Thank you for the review! We appreciate your feedback Bell.
HVAC Palatka, Florida
Southern Air, 3849 Reid St, Palatka, FL 32177
4.9 on Google (1,175)
Based on the 8 reviews on file.
Justin and Jason have both been punctual, polite, & very knowledgeable! The office staff provided amazing customer service as well! I highly recommend this company!
Response from the owner
Thank you for the review! We appreciate your feedback Bell.
Southern Air has fantastic response time. Called after 5pm and they arrived within 30 minutes and had our unit up and running within the hour. Jason has been servicing our unit since it was installed. Always professional, courteous, and helpful. Great service, thank you!
Response from the owner
Thank you so much for your 5 Star review Nancie!
My 14 year-old heat pump died around midnight friday (4/26/24); so I googled help and saw Southern Air actually uses an answering service so are reachable 24/7. Because it was midnight I opted to contact them via email. Saturday (4/27/24) early afternoon Robert, the technician, showed up and reviewed the problems. I opted for a new unit, Robert said he would contact a gentleman by Monday to come out and do an estimate. Jeremy showed up around 9:00 am this morning (4/29/2024) and gave me a professional, expeditious, cost feasible quote for a new system and totally new duct work. By 2:45 pm I was lounging in my lazy-boy playing Kingdoms of Amalur: Re-Reckoning and the house was 73 degrees. Now THAT is excellent customer service! You almost can't get in and out of an emergency room on the weekend that fast. The install techs were great, Jeremy was great, Robert was great, and Brandy from the office was great. THANK YOU you guys, for everything.
Robert was amazing! Fast. Nice. Explained everything in detail! He has to come back out and I’m excited he is the one that will be fixing my ac unit.
Response from the owner
Hi Amanda! We appreciate the review and are glad we could be of service!
Nothing but great things to say! From the answering service, Brandi and our technician Mr. Witt everyone was polite, nice and helpful. I couldn't be more pleased! Thank you for your quick response and getting my house cooled again.
Response from the owner
Thank you for taking the time to share your review with us!
Jamar Witt was our tech. He was courteous and professional, and answered questions in detail. Jamar diagnosed and repaired the issue very quickly. He was here about an hour and fifteen minutes. Overall, I'm very pleased with his work and would recommend Southern Air to anyone needing HVAC work.
Response from the owner
We appreciate your feedback. Thank you for the review!
Justin came to perform routine maintenance on our house AC unit and our Daikin unit. He was early, friendly and professional. He worked quickly and efficiently. Southern Air has been wonderful to work with and I would recommend them to anyone who his looking for a new air conditioning service. Thanks Justin!
Response from the owner
Thank you Gemeinschaft79 for the great review and great job Robert! We appreciate your business and look forward to serving you in the future.
I would highly recommend anyone in need of this service to call up Southern Air ! This whole process was fast, easy, and everyone we had the pleasure of dealing with were very friendly and treated us like family. I highly recommend that Jeremy P. Our sales representative receive a raise as well as a promotion. I highly recommend that the crew that installed our new heat pump unit receive a raise and promotion. Thank you Southern Air!
Response from the owner
Hi Kevin! We appreciate the review and are glad we could be of service!
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