Carter and Sons HVAC

Scheduled a sales consultation for installation of a new unit at my townhome. They gave me a window of 2:00 - 5:00 p.m. I took a half day off work to come home and meet the salesperson. I received at text at 3:45 saying they were on the way. By 5:00 the guy never showed up and I had to leave. To make matters worse, the sales rep texted me afterwards and said "I've done a lot of work in your area, I could just give you a quote sight unseen." Well, you could have done that almost a week ago when I scheduled this and saved me a lot of time and a half day of vacation I lost. I had three other companies come give quotes and all managed to show up during the window they provided. Nothing worse than having your time wasted.

Zack did a great job quickly diagnosing the problems I had and offering recommendations, most of which I can address myself. The interaction was professional, personable and left me confident about doing business with C&S in the future. Very highly recommended.

The one and only business I trust with my HVAC system. I had a really bad install from the builder and my AC went in and out for years. After warranty ended, I contacted Carter and Sons. They tried everything they could to fix it and eventually told me I needed to replace it. They showed me options and helped me choose the right system for my needs. It has been working perfectly ever since. This is the kind of company that I love to work with. Local, friendly, honest, and dependable. I would recommend them over and over and over again.

5 Stars! Carter & Sons fielded my call at 7am, scheduled an appointment by 8am and had a tech to my house by 12pm. Ask for Ryan Given. He'll give you fair, honest advice and try to save you money where possible! Best HVAC company to work with.

5 stars! My family and I are very impressed by the service we received at our home by Ryan. After being without air conditioning due to shoddy work from other techs at another company we were lucky to have been connected with Ryan from Carter and Sons HVAC. Ryan showed up on time and was dressed in uniform that clearly identified his name and business. He also wore boot covers, had a friendly demeanor, was knowledgeable, and troubleshooted until he was able to accurately diagnose the issue before proceeding with the repair. We truly appreciate Ryan for not giving up and for finding a solution in a timely manner!

The whole team at Carter and Sons is fantastic. David really thought through our families needs when preparing our quote. The install team was great too! Very professional service.

I can’t say enough about how nice it is to have an honest, reliable HVAC company locally available. I’ve used C&S twice in the last few years for different issues. Each time they’ve arrived on time and fixed the issue the same day. My system is 25+ years old and they keep it running great. They’re my first call when I have an issue and why I always recommend to my neighbors!

My first encounter with Carter & Sons was a weekend service call and they did not disappoint. As a person who works Monday through Friday, It has been very difficult to obtain service on weekends since the COVID pandemic. This was not the case with Carter & Sons. They were able to schedule my service the next day. I was so impressed I elected to continue my routine maintenance with them. Garrett has been my service technician since that time. He is the best!!! Knowledgeable,alway on time , honest and friendly service. Who could ask for anything more.