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HVAC Texarkana, Texas

Lone Star Heating And Air

5.0 (291)

Lone Star Heating And Air, 6009 W 7th St, Texarkana, TX 75501

Lone Star Heating And Air — photo 1

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5.0 on Google (291)

5.0 Neeli Springer May 2024 via Google
Came within a couple hours of my call. Had it cooling while waiting on parts and fixed 2 days later. Thanks so much! We appreciate you getting it cool here again and at a great price!

Response from the owner

We do our best to get to our customers as quickly as possible. Glad that we could be of service!

5.0 Robert Spain May 2024 via Google
Very prompt service. Knowledgeable and friendly technician that detected the problem right away and had us back up and running in no time! Thank you so much and I would recommend y'all to anyone!

Response from the owner

Thank you for the review Robert, we are glad we could help!

5.0 Cassy DeLeon April 2024 via Google
Jackson was the best. Came up our private dirt road after the severe thunderstorm last night in 2wd, no hesitation! Friendly, fast, lived up the the 5 star reviews. Fair price for on call service. Will definitely use them again, 10/10!

Response from the owner

Thank you for the five-star review Cassy. Glad we could be of service!

5.0 VT Grant April 2024 via Google
Amazing People!! I called at midnight on a holiday weekend, and they were here within 30 minutes. Totally fixed the AC and didn’t charge me an arm and a leg to do so. As soon as I hung up from calling them, I received a text from them with the name of my tech, Jon, and his picture. When he showed up, he identified himself, the problem, fixed it in no time, and was very polite and respectful of our house. I would call them again in a minute!! I really wish they did more than HVAC; I would call them for everything around the house. Very satisfied & I HIGHLY recommend them. 💯

Response from the owner

We love your review! It says a lot about our team and the work we perform. Thanks for taking the time to tell us how we are doing.

5.0 Bambi Duncan April 2024 via Google
We called Lone Star after a horrible experience with another contractor (over a 3 month span). I called late on a Friday afternoon and Colby came out mid-day on Monday. He was quick to diagnose the problem and ever quicker to fix it. He showed up on time - was courteous and got it done. We are so grateful and would highly recommend.

Response from the owner

We love hearing about our employees! Thanks for taking the time to let Colby know that he is top notch. We appreciate customers like you.

5.0 Phyllis M March 2024 via Google
Lone Star Heating and Air recently installed ductwork into our sunroom and cleaned our vents throughout the house. Jon, Dave and Jackson were all wonderful. They were professional, friendly, knowledgeable, and just all around nice guys. We are very satisfied with their work and are happy to recommend them. You won’t be disappointed!

Response from the owner

We love hearing good feedback on the work our team performs. Thank you for taking the time to give us a 5 star review.

2.0 Alison O'Steen March 2024 via Google
Update: Matt (owner) personally called and apologized. He wanted to make sure things were made right and genuinely wanted to keep my business. Tech came back and apologized in person, changed our filters. He was sincere. ************************************************** Sent a new tech. He didn’t have filters to replace our old ones. Also didn’t have a hose to clean our AC unit outside. Left our air running on 66, didn’t bother to turn back up. Very disappointed and nothing like our first experience a couple of years ago when we started using Lone Star.

Response from the owner

We appreciate your support throughout the years and the 2-stars you left us. We regret learning about your one negative encounter. In order to address your negative experience, the owner will be happy to speak with you directly and make it right.

5.0 Stockdog Trainer March 2024 via Google
Matt Shirley and his company are THE very best. I've used them for eight years now. From everything like our new compressor to just coming out and putting new batteries in my thermostat and showing me how to use it. Big or small, they take the time. Unbelievably reasonably priced AND will work with you on financing! Can't say enough about he and his team. Give them a call.

Response from the owner

We appreciate you supporting our small business and taking the time to leave us a 5-star review.

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