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The Local Register Home Service Pros

HVAC Tucson, Arizona

AM Heat Cool

4.9 (57)
Call +15205482650 amheatcool.com ↗

AM Heat Cool, 1684 S Research Loop #502, Tucson, AZ 85710

AM Heat Cool — photo 1

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4.9 on Google (57)

1.0 M Reviews August 2022 via Google
I had my AC unit serviced in the past by AM Heat Cool and they provided good service. However, in 2018 they sold me a Goodman brand new unit with 10 years warrant that has been failing last consecutive summers. AM replaces the supposed part under the warrant but it costs me over $300 for service per part. They claim to have sold a brand new unit and not refurbished one. Stay away from Goodman brand while 10 year warrant may sound good idea, he service provider is benefiting for selling you a lemon. MReview-Aug-2022

Response from the owner

We're sorry to hear about your negative experience with your Goodman brand AC unit and the related costs for service. At AM Heat Cool, we stand behind the products we sell and are committed to providing quality service to our customers. We apologize if you feel that we did not live up to this commitment in your case. We understand your frustration and would like to work with you to find a resolution. Please contact us to discuss the matter further and explore potential options. Thank you for taking the time to provide your feedback.

5.0 Nikki Cocharo-Lutes August 2021 via Google
I genuinely can't say enough great things about AM Heat Cool! Initially our AC unit stopped working in the middle of a horrid 110+ degree span this past June. I attempted to place a claim with my home warranty program (sadly AM Heat Cool isn't listed as a company through the warranty program), however they were unable to dispatch a tech due to scheduling over three weeks out. I contacted AM Heat Cool and spoke with Natalia. She scheduled an appointment a few days after, however the home warranty company was then able to schedule an appointment within a few days. I ended up choosing to proceed with the home warranty company due to the connivence of paying a $100 copay. Natalia (from AM Heat Cool) called a few days after our AC was repaired by the home warranty company to ensure that our AC was repaired and running. I've never experienced this in the past and was amazed at the amazing customer service from AM Heat Cool after I chose to have my unit repaired through the home warranty company. A few weeks ago, we began having issues with cooling the downstairs of our home. Our home AC unit has 3 zones. The most important zone (family room/kitchen) stopped cooling while the 2 zones upstairs became an arctic! We contacted AM Heat Cool & they came out the following day. We received a text showing a photo of the AC tech, in addition with a tracking option when he was on his way to our home. Joel was our tech, he was awesome and extremely knowledgeable. He is an AC ninja no doubt! We noted that our AC was working too well, if that can be considered an issue. We contacted AM Heat Cool and Joel came out same day to adjust a few things. I'm ever so grateful for the amazing service from AM Heat Cool! Thank you for all that you do!

Response from the owner

Nikki, It was a pleasure helping you out with your Air Conditioning system & damper issues. Our team appreciates this feedback, we strive to go above & beyond and are so happy that you are grateful!!! We are so glad that we could help your family have cooling once again! It is such a pleasure to serve you. We will be sharing this with all our team members, especially Joel ;-). Thank you again.

5.0 Lisa T. Byrnes June 2020 via Google
Alex and Fernando are great to work with. We had a duct system for a swamp cooler hooked up to our AC. A&M fixes the issue at a reasonable price and our AC and heat has never worked so good. We are on their two year maintenance plan and they make sure that our system is working properly.

Response from the owner

Thank you for taking the time to share your positive experience with Alex and Fernando from A&M. We're thrilled to hear that they were able to fix your duct system at a reasonable price and that your AC and heat are working better than ever before. It's great to hear that you are on their maintenance plan and that they are keeping your system in top condition. We appreciate your business and look forward to serving you in the future!

5.0 Jeanette Gibler Real Estate Professional April 2020 via Google
The Company as a whole is terriffic, and this review is especially for Joel Rodriguez! This man is a class act is many ways, from professionalism to excellent workmanship. We share a mutual client (I'm a Realtor) and long after the transaction was completed he went back out to the client home for a simple service, discovered more, and well surpassed what most would of done to make her happy. I highly recommend Joel and AM Heat Cool time and time again! Again class act, with good old fashion business values - Thank you Joel!!

Response from the owner

Thank you so much for taking the time to leave such a glowing review about Joel Rodriguez and our company. We are so proud of Joel and his commitment to providing excellent customer service and taking care of our clients. We are privileged to have such dedicated and hardworking employees, and it is a pleasure to hear when they make a positive impact. We appreciate your kind words and will continue to strive for excellence in our services.

5.0 Racheal Mendez July 2018 via Google
I had 2 people recommend AM Heat Cool and I'm glad I gave them a call. Joel n Mo installed AC n in my home that's never had AC before. They did an AMAZING job. Completed job in the estimated time that was promised. Hauled away both coolers n heater. Joel n Mo are a great team. Thank You AM Heat Cool. I definitely will recommend you.

Response from the owner

Hi Racheal! Appreciate your wonderful feedback. The guys are great! We will pass this on to them & let them know how happy you are. Thank you so much!!!

5.0 Susan Broomall August 2017 via Google
Fast response, efficient and cost conscious -- AM Heating & Cooling truly looks out for their customers. They went the extra mile and contacted the manufacturer of our equipment to check warranty information saving us money. Mo and AM Heating & Cooling are awesome!

Response from the owner

Thank YOU Susan! It has been a pleasure serving you. Appreciate that we were able to help.

5.0 Sandi Eghtesadi August 2017 via Google
A.M. Heating & Cooling is a fantastic company. The service and attention to detail are fabulous. Since I had my AC/Heating units changed last year in both my home and office my electric bills have dropped dramatically, and more importantly everything cools and heats so it is really comfortable.

Response from the owner

Hi Sandi, Thank you for trusting in us to get the job done. We really appreciate having you and your family as our customers and we're glad you're seeing a return on your investment with lower energy bills. All the best to you and yours - The AM Heat Cool Team.

5.0 Sandi Eghtesadi August 2016 via Google
After years of suffering with the heat in Tucson A.M. Heating and Cooling was able to get the air conditioning in my home replaced with the correct AC/Heating Unit. I can now sleep at night because it is quieter, not to mention cooler and less expensive to run. Though I have been in customer service for over 30 years I learned a lot from this great husband and wife team, Joel and Natalia, as they patiently helped me through the process of what would be best for our home. They since have replaced the air conditioning and heating at my business and I could not be happier. They are passionate about what they do and I have no hesitation to sending my valued customers to them. They understand the "WOW" factor of customer service and I am a Raving Fan. Thank you.l

Response from the owner

I want to thank A.M. Heating and Cooling for the wonderful job they did replacing my air conditioning and heating unit. From the start, Joel and Natalia were very knowledgeable and professional. They were patient in explaining the different options and helping me decide which unit would be best for my home. The installation went smoothly and I am now sleeping better - the unit is quieter and more energy efficient. I am very happy with the results and would highly recommend A.M. Heating and Cooling to anyone looking for a reliable and knowledgeable air conditioning and heating service. Thank you again!

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