Response from the owner
Today is August 2nd, 2022. To the best of my knowledge we have not serviced this equipment in over 18 months. I am saddened by this review for a number of reasons. We always strive to take care of our customers fairly, ethically, and in a timely fashion. We would be happy to respond to this customer, however, we need to clarify some of the facts regarding this job and her unfortunate perception of our performance.
The very first service we performed at this location was on October 12th, 2020. We found a grounded compressor and ordered under limited warranty. We changed out a compressor under warranty for the previous owner of the property on October 13th, 2020.
The previous homeowner paid us to change out the compressor under limited warranty. The cost to change out the compressor, drier, and recharge unit was $600.00. This charge is actually on the 'low end' of standard charges for changing out a compressor under limited warranty.
On January 4th, 2021 we were called to come back, the unit was completely out of refrigerant, we pressurized, checked for leaks, put dye in system and recharged. We scheduled to come out in two to three weeks and recheck since no leak was detected on this trip. We did charge for dye, refrigerant, and labor for this trip. Total charge was $505.00
On January 14, 2020 the homeowner called and said he could see dye at the outdoor unit. We returned, located a leak at the high pressure switch, repaired the leak, recharged the system all at NO Charge.
This was not equipment we installed, we were called in to diagnose after the fact. We take great pride in being thorough, fair, and honest.
The homeowner says we have been there 4 times, this is 'technically' correct since we found the compressor grounded for the previous homeowner, ordered the compressor and then changed out as agreed (2 of the 4 trips)
3rd Trip was 2.5 months later in January of 2021, we did look for a leak, put dye, pressurized, recharged and scheduled for follow up. We did charge for this visit.
4th trip was on January 14th,2021. Leak was located at high pressure switch, repaired, pulled vacuum, recharged at NO charge.
More than 18 months later, the unit has stopped working. We regret the difficulties you have had and certainly never want someone to be dissatisfied with our performance. Since it has been a year and a half since we serviced this system I'm unsure how to proceed other than to express regret to you for your frustration.