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Insulation Dothan, Alabama

E.E. Bentley Insulation

3.9 (25)

E.E. Bentley Insulation, 824 S Foster St, Dothan, AL 36301

E.E. Bentley Insulation — photo 1

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3.9 on Google (25)

5.0 Gerald V Anderson III May 2023 via Google
We've done business with EE Bentley for 30 years. Great company that offers much more than insulation.

Response from the owner

Gerald V Anderson III, Thank you for your 5-star review. We appreciate your business and helping to share the word about E.E. Bentley Insulation.

5.0 Harlie Diaz March 2023 via Google
Russell and his team were awesome! They were able to get my garage door serviced and repaired the same day we called. It was quality work and efficient. The customer service is excellent as well. Definitely recommend.

Response from the owner

Harlie Diaz, Thank you for your 5-star review. We are delighted that you enjoyed our service. Please let us know if there are any other opportunities to serve you in the future!

1.0 Jordan Brazell January 2023 via Google
I called and made an appointment for them to come look at my garage. So my wife took off work well they never showed up and never called. I wont ever use these people again. Terrible service!
1.0 Matthew Murphy October 2022 via Google
Avoid this company at all cost. They will give you as many excuses as they can to give you less for more. Their crew consists of a father son duo that are a literal joke. They do not have the knowledge or training to do half of what they are assigned if they even show up. Their salesman Grey is probably one of the biggest liars I have ever met. He is supposed be knowledgeable of his products but doesn’t know the first thing about them. We have been waiting over a year for the install of our fireplace to be completed. Management is terrible. Owners are even worse. If you don’t want to train or educate your employees, at least take ownership when they make a mistake. This is a warning. Do not use this company. They want your money, they do not care about quality or customer satisfaction. They have been very disappointing to deal with. Do not give them your money. There are better companies in the area. I wish I had been warned. Choose wisely.

Response from the owner

Matthew Murphy, I am sorry to hear about your experience. I would like to discuss this with you personally. Would you please give me a call at the number below? Steve Riley – Regional Leader E.E. Bentley Insulation (770) 428-2206

1.0 Michael Hayes September 2022 via Google
Do not buy a fireplace from this company. Installation started a YEAR ago and their still not finished. The sale rep and his Supervisor do not call you back for weeks and they could careless about the job or when it gets done. VERY POOR SERVICE.
1.0 Lisa Roskam September 2022 via Google
I rarely post negative reviews but the amount of time since ordering and lack of customer service has really made this a horrible experience, which is still unresolved. Ordered shower doors seven months ago. They cannot get them installed properly and no one will return my calls or has any idea what’s going on. The shower has been unusable due to this issue. The secretary was rude and clueless when I asked what was going on. Horrible customer service.
1.0 J B February 2021 via Google
I give sales and service 5 stars! Amazing! The lead installer on the other hand, ruined it for everyone in the company. There’s better people skills in a rotten apple. Would suggest the company as long as he wasn’t the installer. But because of him, I wouldn’t suggest them to install a rug at the front door. I really think the company should look into replacing him. I couldn’t tell he had been doing this for 30 years.

Response from the owner

Hi JB, I am sorry to hear about your experience. I would like to discuss this with you personally. Would you please give me a call at the number below? Kerry Croom – Branch Manager 334-793-1449

5.0 Daniel Johnson December 2019 via Google
Excellent customer service from sales personnel ,office personnel, and installation crews , you can't beat their prices nor can you get better service .

Response from the owner

Daniel, Thank you for your review. We are delighted that you enjoyed our service. Please let us know if there are any other opportunities to serve you in the future! John Croom – Branch Manager E.E. Bentley Insulation (334) 793-1449

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